Introduction: Recently, the well-known domestic online consumer dispute mediation platform "Tiansubao" (315.100EC.CN), received a complaint from users that Panda Life forced high freight. (See the special topic of the Internet Economic and Social Security: "Panda Life" is suspected of refunding and unable to withdraw cash "within and no exit"? http://www.100ec.cn/zt/xmsh/)
htmlOn September 30, Ms. Liu, an overseas student, complained to "Telephone sue Bao", saying that she was an international student and purchased some daily necessities at the Panda Life app on September 29, 2022. Ms. Liu said that the app is under the banner of three-day speed-to-date international students, but after payment, it is shipped from China and has a high shipping fee of that has never been mentioned before placing an order.
A 4kg quilt purchased by Ms. Liu is as high as 2,000 yuan, and the platform mandatory payment is not refundable. Before that, Liu transferred 31.5kg of things on other platforms only 2,000 yuan . In Ms. Liu's view, this behavior has seriously involved fraud and infringed on consumer rights. I hope to complain to them and return Ms. Liu's money, because the app does not have the option to refund the fee.
Network Economics and Society Note: The picture provides Ms. Zhang
After receiving the user complaint, we immediately forwarded the relevant complaint to the platform. In response, the Panda Life Platform replied: Hello, because the volume weight of your quilt is greater than the weight of the product, international transportation will be calculated based on the volume weight, and the volume weight calculation formula is length *width *height/5000. The products you have entered the warehouse have applied for a return, and the remaining products have been shipped. If you insist on returning the goods, you can apply for a return in the APP-My Account-Customer Service-Return and Exchange within five days of the goods being stored. Please be aware.
According to the Internet Economic and Social Enterprise Library (COP.100EC.CN), Panda Life is affiliated to Shanghai Lanjing Network Technology Co., Ltd. , established on January 22, 2016. The legal representative of the company is Tan Wanlai , registered in Xuhui District, Shanghai. Panda Life claims to be a overseas shopping agency platform, and its products include food, clothing, luggage, accessories, household goods, electrical appliances, etc. Panda Life claims to have a large number of customers, so it can significantly reduce international logistics costs; through years of experience in cooperation with various countries' logistics, customs and postal systems, Panda Life has a unique way to reasonably avoid additional tariffs. Panda Life will also give users tariff insurance. If tariffs are inevitable, users can contact Panda Life’s official website to request compensation based on the tax bill.
According to the valid complaints from users in the cross-border e-commerce field accepted by "Tiansubao" (ranked based on the number of complaints), Panda Life ranked second in . From 2022 to the present, similar platforms that have also been complained include: Yangwo, Tmall International, Koala Ocean Shopping, China Free Daily, Bianyi, Haihu Ocean Shopping, German BA Bodyguard Mall, 86 Chinese Mall, Shining Moment Overseas Shopping, Sheep Beibi Overseas Shopping, Onion, Shopping Bingbing, China Post Overseas Shopping, Binbing Shopping, China Post Overseas Shopping, Bonpont, Xingyun Warehouse, Overseas Shopping No. 1, 86mall and other .
In addition, the "Tiansubao" accepted user rights protection cases, showing that Panda Life also had problems with shipment, refund issues, difficulty in return and exchange, overbearing terms, logistics issues, online fraud and false promotions in the first half of 2022.
[Case 1] No return and exchange interface? Users complained that the weight of the goods was customized and randomly charged freight
htmlOn September 1, Ms. Zhang, an overseas, complained to "Telephone Sue Bao" that she purchased medicines and cosmetics on the Panda Life e-commerce platform on August 16, 2022, and had difficulty returning the goods and was shirked with various excuses. Before the purchase, the website claimed that it could be refunded and there was no goods that could not be returned, but there was no interface on the website where you could click for refunds and return items. This time, the goods have been shown to have all arrived at the warehouse, but they have been kept in the warehouse for a week and have been urged for several days, but have not been sent to Ms. Zhang. When purchasing the goods, when the freight is delivered, it clearly states that it arrives in 7 to 10 days.
Ms. Zhang said that because the child had diarrhea and didn't want to take medicine, she bought a belly button patch and wanted to send it quickly.When I bought it, it said that several mailing companies supported global delivery, so I bought it. However, when paying for shipping, what is written on it becomes that every company does not support shipping, only special products support shipping, and the shipping fee is still sky-high.
The shipping fee for the goods I bought this time is about 700 yuan and includes 100 yuan. It has not arrived for more than half a month. Before the last goods arrived at the warehouse, Panda Life Platform had Ms. Zhang paid the freight fee first, and the weight of the goods was much different from the weight they had set casually. Ms. Zhang felt that she was paying a high-priced freight, but Panda Life Platform insisted that this was no different from shipping, and Ms. Zhang believed that it infringed on her consumer rights. Ms. Zhang’s request that after confirming that the goods arrive, half of the shipping fee will be refunded.
[Case 2] There is still a starting fee? "Panda Life" was accused of the high delivery fee and the long-term delivery fee was not shipped
htmlOn June 5, Mr. Liu, overseas, complained to "Telephone License" that he bought a lot of clothes and jewelry online with Panda Life on March 18, 2022, and was told during the ordering period that in addition to the delivery fee charged per kilogram, a high delivery fee would be added. Mr. Liu did not pursue the matter as much as it is better to have less, but he has not received the package yet. Mr. Liu searched the Internet for relevant content and found that many people had the same problem as him, that is, the delivery fee charged by Panda Life is too expensive. Mr. Liu communicated with the customer service, who said that the refund could not be refunded because the shipment was too long, but some goods had not been shipped. Mr. Liu believes that the customer service attitude is very poor and there is no way to solve the problem, and the platform's complaints are fruitless. In this regard, Mr. Liu hopes to have a full refund.
[Case 3] "Panda Life" delivery fee is over thousands. After applying for a refund, it blocked many
htmlOn May 6, Ms. Lou, an overseas, complained to "Telephone Sue Bao" that she bought a computer on the Panda Life online shopping platform on April 7, 2022. After paying the payment, she did not see the shipping prompt. She asked the customer service and was told that the shipping fee was more than 1,000 yuan. Ms. Lou immediately chose to refund the money. A week later I found out that the money was not returned to the card. Go to the platform again to check it. At this time, the Panda Life Platform shows that you need to operate withdrawals every Wednesday before the money can be returned to the card. Ms. Lou waited for 6 days and operated cash withdrawal on Wednesday on April 20th. The money still didn't arrive a week later, and the customer service said that the operation was wrong and waited for another two days. The finance department has been notified two days later, and I don’t know how many days I will be able to return it. By May 6, the money was still not returned. Ms. Lou just searched the website and found that Panda Life has many similar complaints. Ms. Lou’s claim is to immediately refund the money to the payment card and compensate for the interest incurred.
