Editor's note: Update and regeneration is the talent of a modern city. Since the Central Economic Work Conference first emphasized the concept of "urban renewal" in December 2019, my country has entered a period of rapid development of urban renewal. Urban renewal in the ancient city of Nanjing is not as absolute as "destruction and establishment". Projects such as Xiaoxihu, Shudefang, and Pomegranate New Village have achieved remarkable progress, which is inseparable from the efforts of urban renewal practitioners.
The story of Zhang Xiaoyan, an urban renewer, :
Pingshi Street is another important part of Nanjing's urban renewal. In the small courtyard that has not yet been demolished, as a temporary office place for the project departments of many demolition companies, Zhang Xiaoyan, who is in charge of the Pomegranate New Village project of Yuecheng Group, and his colleagues, also work here. The houses are old, from bricks to stairs, all of which exudes the fireworks exclusive to the south of the old city. The daily life of grassroots staff in urban renewal is to travel back and forth between the project department and the site, conduct on-site surveys and information communication... After walking into Zhang Xiaoyan's day, we will take a look at the daily life of urban renewal practitioners.
9:00-11:00
"We have paid attention to your request, and there will be a dedicated person to contact you..." Open the computer to receive and check the work orders related to the demolition of 12345, and return to the work orders one by one in comparison with the work orders to confirm the needs and difficulties, interpret the relevant policies to the applicant, and provide detailed assistance and support within the policy for residents in need. Communicate with colleagues, find the person in charge who knows the most about the residents, and then make an appointment for the residents' time based on the actual situation and conduct a coordinated visit.
11:00-13:00
The morning work usually determines the duration based on the number of work orders on that day, and the whole morning time is usually "12345". Every work order is truly related to people's livelihood and public opinion. Zhang Xiaoyan's follow-up visit is particularly important and is a reassurance for the person to answer questions and answer questions, communicate and feedback. Zhang Xiaoyan's positioning of herself is the "microphone transmission" between residents and companies.
Aerial photos before the start of the Pomegranate New Village project
13:00-14:00
Lunch break is a luxury for Zhang Xiaoyan and his colleagues. The residents who made an appointment may appear at any time period, and the dining time cannot be determined. Most of the time is to cater to the residents' time and adjust it. Therefore, most of the lunch breaks are either on the project site or on the way to the site.
14:00-16:00
In the afternoon, Zhang Xiaoyan would take her colleagues in the group to list the residents who need to communicate within one day and divide the labor. "Today's task is to conduct a round of consultation. Everyone should pay attention to the focus of conveying our renewal and transformation plans and transformation policies, and must follow the 'resident voluntary principle'." The stereotypes left by traditional demolition work are mostly negative, and topics such as "violent demolition" and "illegal demolition" have been high on the hot search list. For Zhang Xiaoyan's work, visiting residents is the most difficult part. We must not only adhere to the policy line, but also strive to maximize the benefits for residents. What Zhang Xiaoyan needs to do is to stand in the perspective of the masses and put her in her shoes.
"Ah, you have to bear the construction cost yourself, don't you take the money and get the house like demolition?" "Oh, build such a small house on the spot?" Some residents will also have the situation of "a lion's big mouth" to make demands, and Zhang Xiaoyan will have to interpret the policies for them without getting tired of it; family conflicts and neighborhood conflicts that arise in the residents of the residents of the resident can even be resolved; under Zhang Xiaoyan's active contact, they even find relatives who have been missing for many years for the residents of the Pomegranate New Village...
16:00-18:00
The summary of Zhang Xiaoyan's work link is also a crucial part. "The Tao family, who lives at No. 26, Shiliu New Village, has a total of 10 actual heirs, and family members have different property interests." As for the problems arising from the communication process of colleagues in the group, they provide timely feedback on the work, promote some of the work and summarize their experiences, and discuss and solve the difficulties they encounter together.
18:00-20:00
After residents get off work, Zhang Xiaoyan is the busiest. This period of time is the best time to visit the home. For problems that arise during the day, the problems that arise during the communication process come to your door again and solve them on the same day. This is Zhang Xiaoyan’s working principle. If necessary, a resident council will also be convened during this period. Due to some residents' jobs, it is common to postpone the appointment time until eight or nine o'clock in the evening.
20:00-21:00
Summary twice a day is also Zhang Xiaoyan's habit. She sorts out the problems that arise in her work one day, and discusses the new situations that appear in the resident council in the evening to make new coordination and deployment for the work the next day.
Zhang Xiaoyan’s job is the director of the project office and the “big manager” who runs on the front line every day. Zhang Xiaoyan's day "every little thing is a big deal for the masses." Zhang Xiaoyan is in the position of "big general manager" and has not disappointed the expectations of 388 households of residents. Their persistence day after day is exchanged for the smooth progress of the Pomegranate New Village urban renewal project.
Sister Ning Q&A:
Q: How do you position your work?
A: Handle every work order to serve the people well and practically. In the Pomegranate New Village urban renewal project, I feel that what I do is responsible for is the "bridge" between the people and the company.
Q: Does your family understand the busy work and schedule?
A: There must be someone on the front line. As a new era woman, I think my work is very meaningful. My family feels sorry for me, but they also support me. My parents, lovers, and sons. I feel that I owe them a lot, but seeing the project continue to advance, I feel that my efforts are very meaningful.
Q: In urban renewal projects, what qualities do you think you have played a role?
A: Care and patient. I need to consider all the issues and maintain patience to communicate with residents and get their recognition. I think there is another important thing, that is sincerity.
Q: What does it mean to you by being rated as the "March 8 Red Flag Bearer"?
A: The Pomegranate New Village project has made me successful, and I have grown a lot through this project. This is a recognition of my work and encouragement. At work, I will still do my best, listen patiently to the demands of the masses, and try every means to help them deal with some difficulties in life. Continue to shine in your position and show the style of women in the new era of self-esteem, self-confidence, self-reliance and self-improvement.
