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1. Tenth place: MSI
score 63, online support score 35, phone support score 28, average phone response time 5 minutes 25 seconds.
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2. Ninth place: Samsung
scored 67, online support score 40, phone support score 27, average phone response time 11 minutes 00 seconds.
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3. No. 8: Asus
score 72, online support score 40, phone support score 32, average phone response time 12 minutes and 00 seconds.
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4. Seventh place: Razer
score 74, online support score 44, phone support score 30, average phone response time 7 minutes 32 seconds.
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5. Sixth place: Dell
score 76, online support score 46, phone support score 30, average phone response time 13 minutes 36 seconds.
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6. Fifth place: HP
score 80, online support score 45, phone support score 35, average phone response time 27 minutes 00 seconds.
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7. Fourth place: Microsoft
score 82, online support score 48, phone support score 34, average phone response time 21 minutes and 20 seconds.
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8. Third place: Lenovo
score 86, online support score 50, phone support score 36, average phone response time 11 minutes 57 seconds.
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9. Second place: Acer
score 88, online support score 50, phone support score 38, average phone response time 8 minutes 36 seconds.
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10. First place: Apple
score 93, online support score 56, phone support score 37, average phone response time 6 minutes 00 seconds.