According to reports, some Model 3 reservation users said online that some Tesla sales staff adopted high-voltage sales strategies and provided false information, deliberately guiding them to purchase Model S and Model X models, which aroused disgust and doubts from customers.
Recently, a Model 3 buyer complained on the website that some Tesla product sales consultants used some notorious skills from traditional franchisees and said that if customers do not buy Tesla products as soon as possible, they will lose the qualification for federal tax relief. The buyer said that sales staff used false information and that federal subsidies will remain in effect until the end of this year. He was very disgusted with this high-pressure sales strategy and doubted whether Tesla sales consultants would charge kickbacks from it. The gradually delivered Model 3 is considered a crucial part of Tesla's growth strategy. But at present, Tesla is actively guiding the reservation users of Model 3 and calling on these users to buy more expensive Model S or Model X models. Click on the homepage of Model 3 product, and one side of the web page is a direct comparison between Model 3 and Model S. The content of the web page bluntly states that the delivery period of Model S is only a few days, which is in sharp contrast with the 12 to 18 months of Model 3. Of course, the web page also bluntly pointed out that in addition to faster delivery, the Model S has a longer range, more powerful functions, and has larger cargo and seat space, etc.
Since Model 3 has a large backlog of pre-order orders and Model S has a large inventory, Tesla persuades consumers to purchase Model S and Model X is already a public information in the industry. However, the Model 3 reservation users complained that they encountered sales staff's poor sales strategies and the way they persuaded them to buy the Model S was deeply unpleasant.
Foreign Reddit Forum A user wrote: "The sales staff at the Tesla store tried to sell me a certain stock model and said that if I didn't buy it early, I would lose the qualification for full federal tax relief. Then they also said that if I customize a Model S, if the delivery date is at the end of September, I might be stuck at the point and may not be guaranteed to get the full federal tax relief. I know this is all lies."
The federal tax relief mentioned above refers to the US canceling the $7,500 reward for each car purchase after the automaker sells 200,000 cars. But it is worth noting that when the sales volume of car companies exceeds the standard of 200,000 vehicles, tax reductions will not be cancelled in half a year.
At the same time, another netizen who claimed to be an internal employee of Tesla said that the company has sent an email to the employees, asking sales staff to stop the above-mentioned bad sales behavior. The netizen said: "This sales strategy is unacceptable, and the company has begun to dissuade this behavior. However, although I cannot disclose internal emails, the company has explained to everyone that federal tax relief will be effective until the end of this year. Employees who provide false information to customers should immediately stop their wrong behavior."
