Recently, the business hall of Liangcun Power Supply Office of Huaiji Power Supply Bureau, Zhaoqing, Guangdong Province, was rated as the honorary title of "Women's Civilization Post" by the Zhaoqing Women's Federation.
In the business hall of Liangcun Power Supply Office, the reporter saw that the staff were patiently guiding the public to handle business. Under their guidance, the public quickly learned to handle payment business through their mobile phones.
Mr. Liang Services
came to pay the electricity bill. Some operations did not work, so they came to consult. They carefully guided the operation process of mobile phone payment, and I knew it, and they were very serious.
reporter learned that there are 4 employees on duty in the business hall of Liangcun Power Supply Station, all of which are women, and women account for 100%. In addition to providing electricity supply and use services such as payment and deduction, business processing, etc. to more than 40,000 electricity users in Liangcun and Gangping Town, they also have to receive user consultation, coordinate relationships, resolve conflicts, and accept complaints.
Once an old man came to the business hall to question the staff without asking any questions, "The bill of payment has been deducted successfully, but the passbook has no details." Faced with the angry question, the staff asked carefully, explained patiently, guided and assisted him in the bank to handle the matter in a timely manner.
Jiang Xiaoyun State Power Grid Guangdong Zhaoqing Huaiji Power Supply Bureau Liangcun Power Supply Office Sales Office Sales Office Business Hall
At work, learn to think from the perspective of the masses, consider issues more from the perspective of the masses, understand the worries and difficulties of the masses, do a good job in window services, and be a strong and brave working woman in the new era.
All employees of the business hall are advocating the window service with the initiative of "serving attentively and treating customers with a smile", and are anxious about what customers are anxious about and think about what customers think, and provide customers with high-quality, convenient, standardized and sincere services in a timely manner.
He Mingjie Huaiji Power Supply Bureau Office and Director of Women's Committee
Liangcun Power Supply Station female employees silently undertake the heavy business hall work tasks. Even when they are busy with work, they still work hard and tirelessly answer questions for customers. I think Liangcun deserves the ability to get the city's women's civilization post.
Liangcun Power Supply Office business hall has always adhered to the service concept of "starting from customer needs, ending with customer satisfaction", actively carried out high-quality service activities, allowing customers to use satisfactory electricity, understand electricity, and safe electricity, and practiced the service purpose of "people's electricity industry for the people" with practical actions, and has been recognized and supported by the majority of electricity users.
Published: Huaiji County Media Center
Reporter: He Liling, Chen Lili, Luo Zhao
Edited by: Deng Jun
Edited by: Li Hao
Review: Zhou Xianliang
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