Recently, the Jiangxia District Administrative Approval Bureau took the pilot reform of "Street Optimization of Street Government Service Matters" as an opportunity to take the lead in the city to build basic government service capacity building from the five core aspects of "people", "item", "energy", "standard" and "efficiency", and accelerate the opening of the last mile of government services.
is centered on "people" and enriches service power. "People" are the first main body of service quality and efficiency. In Jiangxia Economic Development Zone, Jinkou Street, and Shanpo Street, the Jiangxia District Administrative Approval Bureau provides convenient, standardized and efficient government services to the people through department entry and government procurement of professional government service teams, and selects elite troops from "rural reform personnel" and seven stations and eight combined and diverted personnel to enrich grassroots government service forces.
is based on "things", with accurate list of matters. Jiangxia District Administrative Approval Bureau will publicize the list of street matters in the physical hall and Jiangxia Media official account, and sort out and reconstruct the government service matters in the street and village (community) in a granular manner. It will prepare one-time notices, lists of matters, and processing flow charts with unified elements and standardized content, and promote the acceptance and handling of the same matters in district-level departments and streets without distinction and standards. Some of the matters that are handled and convenient services are handled nearby, so that the power of affairs is put down and the effectiveness is improved.
takes "energy" as a starting point to improve service level. In accordance with the work requirements of "doing one thing efficiently", we adopt the "please come up and go" method, and select a group of business backbones with strong business capabilities and high service levels to go to the street Government Service Center to carry out "teaching, helping and leading" guidance; at the same time, we select window staff to study at the district administrative approval bureau to cultivate a group of grassroots government service personnel with strong business capabilities, familiar practical operations and excellent comprehensive quality. Form a transformation of the ability and quality of government service personnel in the whole district to professionalize and professionalize, and to comprehensive.
takes "standard" as the criterion and unifies service standards. Prepare the "Standardization" Manual for Grassroots Government Services in Jiangxia District" and formulate the "Standardization Management Manual for the Jiangxia District Government Service Window Items Standardization Management Manual for the Placement of Visual Items, Unify the standards for on-site signs, marking lines, item positioning, personnel dressing, etc. in the halls of government service centers in each street (development zone), and achieve the uniformity of equipment, facilities and functional areas of the government service hall.
is oriented towards "effect" and improves service efficiency. Fasi Street compared the list of matters and the needs of the masses, actively claimed and handled 148 matters, and concentrated matters such as human resources and social security, medical insurance, and civil affairs in the hall of the government service center to receive the matters uniformly. The previous 12 single-window single-items are integrated into the current comprehensive window multi-item handling, and the window integration rate is increased by 70% and the matter integration rate is increased by 45%. Through data sharing and process reengineering, the people can transform from "running less errands" to "running more" data.
Correspondent: Yang Yongchang
Editor: Pan Shasha
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