"We have met road bullies, mine bullies, and drama bullies. Have you ever met ticket bullies? Today I will let you see it."
htmlOn January 30, comedian Dabing appeared on the short video platform and told a joke that her colleague Ms. Huang spent 2,065 yuan on Tongcheng Yilong to buy a high-speed rail ticket from Changsha to Beijing. She hurriedly wrote the wrong ID number, but was told by the platform customer service that "you can neither refund the ticket nor take the bus." htmlOn January 31, Tongcheng Elong exclusively responded to the cover news, saying that Ms. Huang chose the platform to issue tickets without verification, bypassed 12306 and issued tickets from offline sales points, so she skipped the real-name authentication process and entered the ID number manually.Today, with real-name authentication in railways, why does the wrong ID number issuance phenomenon occur successfully? Why can’t you get a ticket booking on a third-party platform and you can’t get a refund or take a bus? The cover reporter launched an investigation into this.
Dabing complained:
I got the wrong ID number when purchasing tickets. The third-party platform does not refund money or refund tickets.
Dabing exposed video
On the afternoon of January 30, the account "Dabing Laughing Factory" released a Douyin short video, and Dabing told a joke about "ticket bullying". Cover News reporter verified that this is a real joke.
Dabing said that his colleague Ms. Huang entered the wrong ID number when purchasing tickets in the same city, and it still showed that the ticket was issued successfully. After Ms. Huang found out that something went wrong, she called Tongcheng Elong customer and asked to change her ID number, but was rejected by the customer service. Then she asked whether she could "refund the ticket" and "get on the bus", and both got negative answers.
Dabing commented in the video, "Give more than 2,000 yuan for free" to a third-party platform, "Oh my God, are there really people who are so blatantly robbing money?" In the
short video, a recording of Ms. Huang's negotiation with Tongcheng Elong was also thrown out. During the recording, the platform customer service explained after learning the situation: "If the ID number is wrong, you cannot apply for a refund. If the ticket is refunded, you need to log in to the passenger's 12306 account to refund. The ID number is wrong, and the 12306 account cannot be logged in, so you cannot apply for a refund."
Ms. Huang questioned this: "If I enter the wrong ID number, why can you issue a ticket for me? Railway Bureau law stipulates that it must be a real-name ticket purchase." The platform customer service responded that this was because Ms. Huang chose "login to purchase tickets without verification".
For Ms. Huang, the platform proposed a solution to compensate two 50 yuan coupons. The 2065 yuan ticket price was exchanged for two 50 yuan card coupons, Ms. Huang said she could not accept it.
Tongcheng Elong responded:
No verification is offline manual issuance now has paid the refund
Ms. Huang's "verification-free channel" on her mobile phone at that time
"verification-free login ticket purchase" can bypass 12306 real-name authentication? How is the situation where tickets cannot be refunded or taken or not?
In this regard, Tongcheng Elong Railway Ticket Customer Service explained that if you choose the 12306 official channel, you need to purchase tickets in real name; but if you choose the "verified login and purchase tickets without verification" provided by the platform, the tickets will be issued by the platform's offline cooperative sales point, which requires the passenger to manually enter the ID number. Once the 12306 login is filled incorrectly, the real name authentication process will be skipped. "Once this kind of ticket is successfully issued, the passenger will fill in the information that the passenger fills in, and he will issue the tickets according to the information filled in by the passenger."
Some consumers encounter similar situations
If the identity information is wrong, what identity information is the issued ticket purchased through?
did not respond positively to this, saying, "If you choose an offline sales point without verification, it is manually made, and the verification process has been skipped." The customer service also emphasized that if the customer has registered the real-name information in the 12306 system and found that it may have filled in the wrong, offline cooperative sales points will generally call back and inquire, but Ms. Huang may not have entered the information in the real-name before.
2,065 yuan wasted on Ms. Huang. The customer service responded that the company had made advance payments and now it has returned the money to Ms. Huang's account.
latest interface no longer has the "verification-free" option
February 1, when the cover news reporter logged into Tongcheng Elong platform again to purchase tickets, he found that the "verification-free login ticket purchase" option had disappeared.
12306 Response:
tickets may be bought by other people's accounts. Disputes between third-party platforms are not accepted.
How can third-party platforms successfully issue tickets with wrong identity information? In response, the reporter called 12306 and said that the ticket purchase dispute encountered on a third-party platform was not accepted. The 12306 customer service said that the reason why the identity information is wrong can still be purchased is that the third-party platform borrows other people's accounts to buy tickets.
Some netizens believe that other ticket purchase channels can be said to be "black accounts" in a sense.
Railway passenger transport researcher Mr. Xiao (the sugar cake with unreliable Zhihu ID) analyzed that this situation may be caused by the offline sales outlets using loopholes in the ticket purchase system. "They can register their ID number on other types of documents, such as registering under passports and military protection cards. Although the system is incorrect, they can be checked manually.
reporter learned that the China Railway Corporation has begun to block this loophole. For ID numbers that meet the ID card encoding standards, they can only be entered according to the second-generation resident ID card, household registration book, temporary ID card, and rescue certificate. In this way, as long as the ID number is 18 digits, it cannot be entered with other documents by drilling for loopholes.
It is understood that for similar situations, the 12306 official website has issued an announcement: Please log in to the 12306 website or use the 12306 mobile client to purchase tickets. Do not purchase tickets through third-party purchasing websites and mobile clients, so as to avoid the inability to apply for ticket refunds or changes online due to the purchaser's use of other people's information, which will affect your travel. Please do not provide personal information to third-party websites and mobile clients to avoid the risk of personal information leakage.
(Source: Cover News)
