Customers who booked Qantas and Jetstar flights due to the coronavirus outbreak can now cancel their reservations for free, but still get travel vouchers for the original fare.
QA Group announced on Sunday that passengers who have booked new reservations and who have booked domestic and international flights can now choose to cancel their reservations but still receive corresponding travel vouchers.
For a long time, the refund policies of the four airlines, Qantas, Virgin Australia, Jetstar and Tigerair, have been criticized. It is difficult to refund the tickets of their four airlines than to reach the sky. For this reason, the Australian Consumer Association ACCC has been on the ACCC many times before. Jetstar, named the "worst criminal", was also sentenced by the court to a fine of nearly $2 million.
I have to say that it is worthy of praise for their ability to take the initiative to come forward to provide a refund mechanism this time.
Group statement said that due to the development of the epidemic, governments around the world have implemented more and more travel restrictions, and Qantas and Jetstar have provided greater flexibility for passengers who want to change their travel plans.
new policy is valid until March 31 and applies to Qantas, Jetstar and QantasLink flights departing before May 31.
