directory:
1. China Eastern Airlines launches basic economy class and causes controversy. Relying on auxiliary income may become a blue ocean of profit for airlines;
2. Fans will refund their tickets and get off the plane after seeing their idols. Korean Air: From next year, they will pay 200,000 won;
3. The "brushing" black industry is hidden behind the delays in flights! Korean Air will charge fines;
4, Lhasa Gongga Airport suspends flight entry and exit due to heavy snow! Some planes are frozen and are expected to resume tomorrow;
5, Ethiopian Airlines 787 passenger plane crashed into the airport light post Flight cancellation;
6. The overlord clause has ended, and Australian airlines have cancelled the "no refund" policy;
7. Canada plans to issue new regulations: passengers who delay flights will receive considerable compensation;
8, Hong Kong Airlines high-level changes;
9. CAPSE aviation service award selection activity started;
10. Shijiazhuang high-speed railway civil aviation crew conduct service experience exchanges;
1. "China Eastern Airlines launches basic economy class to cause controversy Relying on auxiliary income may become a blue ocean of airline profits》
On December 10, China Eastern Airlines issued an announcement stating that it will launch basic economy class on some routes starting from January 10 next year. According to the rules of the product, all members, including China Eastern Airlines' highest-level platinum card members and SkyTeam Super Business Members, are not allowed to upgrade the class using points, upgrade vouchers, etc. when purchasing this class, nor can they enjoy free luggage check-in.
However, the announcement was revoked only one day after it was launched, and the new announcement was launched on December 13. The latest announcement shows that China Eastern Airlines and Shanghai Airlines plan to pilot the launch of flexible economy class, standard economy class and basic economy class products on the two routes of Shanghai-Bangkok and Shanghai-Photoke from mid-January 2019. It forms a brand new brand freight product system with the existing super economy class, and will be gradually promoted to other routes in the future.
It is understood that the basic economy class provides more preferential ticket prices based on the original seats, meals, entertainment facilities and cabin services, but the rights and interests such as refunds and changes, upgrades, seat selection, check-in, and boarding order will be restricted, and they cannot be superimposed with member rights and additional fees are required.
As soon as this announcement was released, it immediately caused huge controversy. Some people believe that this is face-to-face discrimination. Civil aviation expert Wang Jiangmin believes that from the perspective of the characteristics of air transportation, in fact, the previous low-fare passengers were the most worthwhile because they not only enjoyed transportation, but also enjoyed most services, such as safety, airport facilities, etc. In fact, in addition to the core services of "displacement", there are also extension services, and passengers can choose services that suit them.
At the same time, he believes that the customer base of basic economy class is mainly leisure travelers, "they will buy air tickets earlier and it is not easy to change the travel date plan."
Civil aviation expert Lin Zhijie believes that passengers are used to the experience of "one ticket and leave" and believe that air tickets should include all services, so this requires a certain process of cultivating consumption habits. The service launched by China Eastern Airlines this time is actually the "brand freight rate" that has been fully implemented by Europe and the United States. The core of this type of product is to change passengers from "one service for different fares" to "a service by price". With the launch of "brand freight rates", airlines can use services to segment passengers. The purpose of China Eastern Airlines' basic economy class is to attract low-frequency value-sensitive passengers. For example, passengers who do not need to check luggage, do not need to eat, and can board the plane in the last group can buy cheaper "basic economy class"; while passengers who have the ability to consume and need these services can buy mainstream "standard economy class"; ordinary businessmen who want to eat better, stretch their legs straighter, and check out one more piece of luggage can buy more expensive "super economy class". This is actually a model for personalized services to accurately meet the needs of passengers.
China Eastern Airlines, as the first airline among the three major airlines, faces substantial problems. In addition to cultivating consumer concepts, there are also policy restrictions.
It is understood that from March 29 to December 23, 2015, China United Airlines charged a seat selection fee of 443,210 yuan to 26,853 passengers.This "seat selection fee" project violates relevant regulations and constitutes a price violation of "independent fee fee". The Beijing Development and Reform Commission asked China United Airlines to immediately correct its "collect seat selection fees" and confiscate all its illegal gains.
Lin Zhijie pointed out that it still takes a lot of work to fully promote "basic economy class", and domestic customer regulations are limited, such as free luggage limit and paid seat selection. Therefore, it cannot be done on domestic routes, and it can only be piloted on international routes at present. (Abstract)
Public Opinion Comment:
When can domestic passengers change their inherent ideas? Low-cost airlines have been operating in China for more than ten years, and you can often see various complaints about differentiated services. No wonder China Eastern Airlines has questions about launching basic economy class products, which does not involve basic services such as luggage and meals.
Release media: China Business Network
2. "Fans will refund their tickets after seeing their idols. Korean Air: 200,000 won will be paid from next year"
Overseas network news on December 18th, recently a news has become popular in China and South Korea. According to Korean media reports, on an international flight about to take off from Hong Kong to Incheon, South Korea, four Chinese fans got off the plane on the grounds of "an urgent matter."
After such trouble, more than 360 passengers on board had to re-security checks, and the plane was delayed by more than an hour. However, according to the regulations of the Korean Airways , if the ticket purchase on the same day is refunded on the same day, the handling fee will be relatively low. Therefore, these four passengers who affected social order did not pay much.
However, things have turned around now. Korean media Newes News Agency said on the 18th that Korean Air is preparing to improve its existing rules and plans to pay a penalty of 200,000 won if all passengers who purchase international flight tickets start from January 1 next year if they return the ticket after entering and leaving the country. Converted into RMB, it is about 1,200 yuan.
Of course, before that, taking Korean Air international flights, temporary ticket refunds also required a handling fee, but they were relatively low.
For example, for long-distance flights to the United States, Europe, Africa and other places, the refund fee is 120,000 won. For mid-distance flights to Southeast Asia and other places, the handling fee is 70,000 won. For short-distance flights to Japan, Mainland China and Hong Kong, the handling fee is 50,000 won. If you convert it into RMB, it is only 300 yuan.
reported that the reason why Korean Air has improved its regulations is because it has maliciously used the rules of low or free refund fees and temporarily refunded the ticket after completing the check-in procedures. This year, Korean Air encountered 35 similar annoying incidents at , Incheon Airport, South Korea.
If the passenger returns the ticket and leaves after boarding the plane, for safety reasons, all passengers on the flight involved need to undergo security check again. In this process, additional manpower from airlines, legal departments, and airport security will be used, which not only means waste of resources, but also causes security risks.
Korean Air said that by improving relevant systems, we hope to build a healthy flight culture, reduce reckless and impulsive ticket refunds, and provide passengers with more convenience.
Public Opinion Comment:
The author’s suggestion yesterday was to modify the ticket refund policy and increase the cost of “private meals” to curb the occurrence of such situations. As expected, something happened today.
Release media: Pengpai
3. "Fans chasing star-breaking causes flight delays hidden behind "brushing" black industry! Korean Air will charge a fine》
Fans purchased the same flight for idols to chase stars. After meeting their idols as they wish, they asked to get off the plane and refund them before taking off the plane. This behavior will be charged an additional fine by the airline! Recently, a reporter from Nandu learned from Korean Air that from January 1 next year, Korean Air will charge an additional RMB 1,380 fine on the original flight error fee for passengers who cancel flights after completing the flight procedures.
On December 15, the KE64 flight from Hong Kong to Seoul was delayed for more than an hour. It was reported that it was because four Chinese passengers suddenly asked to get off the plane. The flight attendant failed to dissuade, resulting in the 360 passengers on the plane having to re-security check, and the flight was eventually delayed. It is reported that the four people finally successfully applied for a ticket refund and paid a lower amount of ticket refund service fee.
In this regard, Korean Air staff told Nandu reporters that if a passenger requests a refund for his or her own reasons, he or she will have to pay a refund fee or a refund fine. The specific amount shall be determined based on the price when purchasing the ticket and the cabin level displayed on the ticket.
Nandu reporters noticed that behind the phenomenon of fans following the plane, there is a black industrial chain that sells star flight information and provides "cleaning" services. The so-called "clearance" means that fans purchase economy class or first-class tickets for the same flight as the celebrity based on the star's flight information. When the plane is about to take off, fans will immediately get off the plane for various reasons and go to the airport service hall to apply for a refund. The refund fee is usually relatively low. Some industry insiders said that some international air tickets are fully priced for economy class or business class regulations, even if they are already checked in, they can receive a full refund of tickets for free or a lower refund service fee. This provides actionable opportunities for behaviors such as "swipe the distance". (Abstract)
Public Opinion Comment:
Star-chasing has chased the black industry chain.
Release media: Toutiao
4, "Lhasa Gongga Airport suspends flight entry and exit due to heavy snow! Some planes are frozen and are expected to recover tomorrow.》
According to the weather forecast, the Lhasa area will be light to moderate snow on the 18th. Today (December 19) is cloudy, with temperatures ranging from minus 9 to 3 degrees Celsius. Affected by the continued snowfall, flights at Lhasa Gongga Airport were delayed extensively. As of 15:00 on the 18th, 47 flights were cancelled, with more than 3,000 stranded passengers.
On the morning of the 19th, staff from Gongga Airport in Lhasa told Nandu reporters, "The snow has stopped today because some planes have frozen and there is too much water on the runway. All staff at the airport are clearing the snow."
Staff said that before the snow fell yesterday morning, two flights took off from the airport, and since then until this morning, no flights have entered and left the port. "Never delayed planes have taken off, nor have they entered the port. Currently stranded passengers are transported to the city of Lhasa by bus. The airport has also communicated with the airline to cancel the flight in time, so there has not been a response to large-scale flight delays for the time being." Staff said that it is expected that normal flight departure and landing will be resumed on December 20.
Nandu reporters asked about Fei Changzhun and learned that most flights from Chengdu and Chongqing to Lhasa today were delayed or cancelled in advance. In addition, some flights from Shanghai, Shenzhen and Kunming to Lhasa this morning have also been cancelled.
"We will inform the airline whether to cancel the flight based on the weather conditions." Lhasa Gongga Airport reminds that passengers can pay close attention to the official announcements of the airport or airline, confirm flight information before traveling, and pay attention to traffic safety.
Public opinion comment:
Online says that winters without snow are hooligans, but the snow is bitter, civil aviation people and passengers traveling by plane, so the romantic things like snow are not romantic at all in the eyes of civil aviation people.
Release Media: Today's Headlines
5, "Ethiopian Airlines 787 passenger plane crashed into the airport lamp post, flight cancelled"
Civil Aviation Resources Network December 19, 2018: According to local media reports from Norwegian, on the evening of December 18, local time, an Ethiopian Airlines Boeing 787-9 aircraft (registration number: ET-AUP) hit the right wing of the airport's deicing area. Both the plane and the lamp post were damaged. Flight cancellation.
The plane was taxiing on the runway of the Oslo Airport at that time. It was originally planned to take off from Oslo Airport at 19:00. After stopping by Stockholm ( Sweden capital), it flew from Stockholm to Addis Ababa, the capital of Ethiopia at 20:50. Flight number ET715.
At that time, the plane was carrying 75 passengers, and the accident did not cause any injuries to the passengers. Passengers will take another flight to their destination.
Release media: Civil Aviation Resources Network
6, "Unrefundable terms end, Australian airlines cancel the policy of "no refunds""
Yesterday morning, a case that was being tried by the Australian Federal Court attracted much attention from Australian society! The Australian Consumer Association finally sued Jetstar!
Jetstar, Tiger, Qantas, Virgin
All admit your mistake!
The overlord clause of many years has finally been ended!
Almost everyone living in Australia
Tens of millions of people will benefit from it!
Live in Australia, whether it is on a business trip or traveling, you always have to travel a few times a year. There are not as many crisscrossing high-speed rail lines as in China.
In Australia, taking the train is expensive and slow. You basically rely on flying to travel far. There are only a few airlines to choose from...
To be precise, there are only two airlines in Australia, Qantas and Virgin Australia, while Jetstar and Tiger are just low-cost airline brands under these two aviation giants...
Australia's airlines have long been monopolized by these two companies (abstract)
Public opinion comments:
The original text of is too long. Let me summarize it for you: that is, the Australian aviation market is monopolized by two airlines, and then all kinds of unreasonable refund and change policies made everyone unable to bear it. Later, the airline was sued in court and was fined, and the unreasonable refund and change policies were also modified.
Release Media: Civil Aviation Resources Network
7, "Canada plans to issue new regulations: passengers who are delayed flights will receive considerable compensation"
China News Service, December 19th. According to Singapore "United Morning Post", the Canadian government plans to issue new regulations that passengers who are tired of flights or lose their luggage in Canada may soon be eligible to apply for considerable compensation.
The Canadian government reportedly issued draft rules after airlines faced increasing complaints, some of which involved an incident in which a flight stayed on the tarmac of Ottawa Airport for nearly six hours. At that time, the air conditioning system on the plane was out of service, and the cabin was filled with the stench of children's vomit. The incident occurred in July 2017, when a passenger called for help from an emergency service.
On the 17th, Transport Minister Gano said in the luggage area of Ottawa International Airport: "Except in the circumstances beyond their control, we will ensure that airlines respect their passengers and fulfill their commitments."
It is reported that the public will be able to comment on the draft, and the new regulations apply to domestic and overseas flights to and from Canada. If the flight is accidentally ordered or cancelled, the airline will compensate the passengers up to 1,000 Canadian dollars; if the passengers are allowed to get off the plane because the airline sells the plane oversold, the airline will compensate the passengers 2,400 Canadian dollars; if the luggage is lost, the airline will compensate and refund the luggage check-in fee.
Release media: China News Network
8, "Hong Kong Airlines High-level Changes"
Hong Kong media reports that Hong Kong Airlines' senior management has changed. The vice chairman and executive director of the board of directors of Hong Kong Airlines and former director of the Hong Kong Police Department Deng Jingcheng resigned from Hong Kong Airlines at the end of last month. It is reported that co-chairman Zhang Kui and Chief Financial Officer Luo Jiaqi have both resigned. Currently, the Hong Kong Airlines website shows that former vice president of HN Airlines and former president of Capital Airlines Hou Wei has become the company's chairman.
Release media: FATIII (Sina Weibo)
9, "CAPSE Aviation Service Award Selection Activity Launched"
Civil Aviation Resources Network News December 18, 2018: When we talk about civil aviation services, the bowl of noodles and Sichuan Airlines flavors are always mouth-watering; Xiamen Airlines Love You Yi Heron exclusive personalized customized service and Shenzhen Airlines Easy to Walk all-process service can always bring passengers a considerate, convenient and comfortable flight experience; Guangzhou Airport My one minute, your one-time service, and Lanzhou Airport worry-free transit service make passengers more efficient in travel.These are all award cases of the 2018 CAPSE Innovation Service Award. While bringing high-quality services to passengers, through CAPSE's publicity and commendation, they have won more social recognition and become industry models and benchmarks for learning and reference.
With the 2019 Civil Aviation Service Summit coming, the annual CAPSE Aviation Service Award selection event has begun. After a year, what refreshing service innovations are available in the civil aviation industry at home and abroad? We look forward to continuously injecting innovative elements into civil aviation services through the selection of the Air Service Award. (Abstract)
public opinion comment:
award evaluation, haha.
Release media: Civil Aviation Resources Network
10, "Shijiazhuang High-speed Railway Civil Aviation Flight Attendant Carrying Service Experience Exchange"
China Youth Online December 18 Shijiazhuang (Correspondent Su Liang, China Youth Daily·China Youth Online Reporter Fan Jiangtao) In order to further optimize the service mode of the Fuxing EMU train, the Shijiazhuang Passenger Transport Section Youth League Committee and the Youth League Committee of the Hebei Branch of China United Airlines held a round of service experience exchange activities with the theme of "High-speed rail joins hands with civil aviation, jointly builds a strong transportation country". Automated and informative equipment and facilities, comfortable and warm ride and flight environment, the beautiful and generous flight attendants have become a beautiful scenery on the high-speed train and in the cabin.
On the Fuxing high-speed train, the high-speed train crew showed the civil aviation flight attendants separately from departure and study, dress etiquette, welcome to the business seat passenger service method, five-color Chinese knot service method, tunnel tinnitus demonstration and other special services. The high-speed rail crew followed the civil aviation crew to join the crew, and introduced them one by one from departure dress, pre-flight preparation to the cabin door waiting for passengers, safety inspection in the cabin, preparation of spare parts, equipment debugging, etc., and experienced the whole process of the flight attendant serving passengers on the plane.
By the way, if the airline tells you to arrive at the gate as scheduled, they are not kidding either. It's normal if you're like me waiting for a plane in Newark until midnight, because the flight time is up and the next batch of crews will take a long time to arrive. But Google may not predict the above situation, so it cannot remind me that these flights may be delayed.
"Through communication, the understanding of service work has been deepened across industries and the progress of mutual learning and integration in the service fields has been accelerated." A staff member of the Youth League Committee of the Shijiazhuang Passenger Transport Section introduced that through the discussion, the high-speed rail crew members were deeply impressed by the exquisite appearance and strict service etiquette assessment of the civil aviation crew; the civil aviation crew members expressed that the convenient and non-interference service of the high-speed rail, and on-site demonstrations for passengers, etc. were worth learning from. The flight attendants of both sides agreed to bring this exchange of experience and experience back to their service team to serve the travel of Beijing, Tianjin and Hebei passengers with higher standards.
Publishing media: Toutiao
