China Shandong Network—Perceive Shandong March 14th 3·15 International Consumer Rights Day is coming soon. Recently, the Shandong Provincial Consumer Rights Protection Joint Conference Office announced the 2021 "Shandong Province Reliable Consumption Demonstration Units List", Qingdao Chengyun Holding Group shortlisted and ranked first in Qingdao. In recent years, Chengyun Holding Group has created a safe consumption business environment in terms of quality, price, service, rights protection, safety and security, and has created a service-oriented enterprise that "satisfies customers, reassurances the government, reassurances the society, and happiness for employees" with practical actions.
"code" to go to school to protect your rights, 3·15 theme bus on the road
"Hello passenger, you are riding the 3·15 theme promotional vehicle. Take out your mobile phone and scan the code to browse related videos and learn about typical cases." On the morning of March 14, the "3·15 Consumer Rights Protection" theme promotional vehicle created by Chengyun Holdings Bus City South Bus was officially launched on the road, located on Route 8, 321 and 413, allowing passengers to use fragmented time to learn rights protection knowledge and enhance their awareness of rights protection. At the same time, Chengyun Holdings Jiaoyun Wenxin Bus has also launched 3.15 themed carriages on No. 223, No. 464, No. 643 and Qingxi Express.
On the same day, at transportation hubs such as Qingdao North Bus Station and East Bus Station, the staff of Chengyun Holdings Transportation Warm Bus were distributing satisfaction questionnaires to waiting passengers, covering civilized services, driving safety, vehicle sanitation, waiting time, transfer convenience, station facilities, etc., accepting opinions and suggestions from the masses and answering citizens' inquiries and doubts. The volunteers of the "Xiangyanghua" of the warm school bus and the volunteers of the warm bus "Xinfeiyang" of the warm bus also came to bus stations, communities, etc. to popularize consumer rights protection knowledge, revealing the secrets of fraud routines to citizens, and reminding them to beware of consumer fraud traps.
Set up a service supervision hotline to improve quality and accept supervision
In 2021, Chengyun Holding Group established a customer service center, set up a 96650 service supervision hotline, recruit social supervisors, open feedback channels such as official websites and WeChat, hold citizens' open days, and build a multi-channel and three-dimensional comprehensive service supervision platform to facilitate citizens to query traffic information, conduct evaluations, and initiate complaints to achieve rapid rights protection.
In the past two years, Chengyun Holding Group has successively carried out the 100-day competition event "Showing the new image of Chengyun, and greatly improving warm services" and the Double Hundred and Double Ten Service Quality Improvement Project of "Service Empowering Beautiful Travel", creating a "City Transport Service Standard System", selecting service brands and serving celebrities, carrying out service training, strengthening dynamic assessments, promoting service improvement, and creating "standardized + family-oriented" public transportation services to meet passengers' needs for a better travel.
service brand as the guide, making urban transportation services trustworthy
On March 14, at the "Xiaoxi Car Suit" Green Sheet Clinic Center of Chengyun Automobile Service Group located at No. 8 Nanning Road, taxis with full-vehicle color change were completed one after another. The staff completed the full-vehicle color change of more than 200 cars within two days. In the past year, the Green Sheet Painting Center has been put into use. With its advanced design, stable performance assembly line and excellent technology, it has effectively controlled costs for customers, high-quality and efficient services, and effectively achieved environmental protection effects, which has been well received by customers. Peers from inside and outside the province have visited and studied one after another.
City Holding Group's automobile service sector actively creates the "Xiaoxi Car Suit" service brand and launches the "turnkey project" service to realize the systematic, process-based and standardized management of the entire process of automobile maintenance services. Since the establishment of
, Chengyun Holdings Group has actively promoted brand empowerment, continuously built service brands around production and operation business, polished the brand image, enriched the brand connotation, inherited the brand culture, and allowed the service brand to continue to become a spiritual force to lead the development of the enterprise and enhance customer satisfaction.
Automobile service expert is a guest, 96650 answers questions and answers to you
"Service leads, integrity escorts". From March 15 to 16, Chengyun Holding Group will carry out the 3.15 automobile service online consultation activity.The technical expert group of Chengyun Automobile Service Group will serve as the 96650 service platform of the City Transport Hotline from 9 a.m. to 5 p.m., providing citizens with online consultation and answer services such as second-hand car transactions, vehicle maintenance, and vehicle insurance business to effectively protect the interests of car owners and improve customer satisfaction. During the
event, citizens who call "City Transport Hotline 96650" to connect with technical experts can enjoy three major benefits, namely 26 free inspections for the whole car, 20% off for Ping An Wufu Linmen Home Property Insurance, and 3.15 exclusive car maintenance service is at least 168 yuan. At the same time, citizens who call the top 5 hotlines on the day of the event can also enjoy 10% discount on the 3.15 discount on the price, 20% discount on the work hours of body spraying and repair, 10% discount on car beauty and other discounts on more discounts.
