In January 2020, a sudden outbreak of pneumonia epidemic swept across the country closely following the pace of the Spring Festival travel rush. Hongqiao and Pudong are tens of thousands of passengers coming and going in and out every day, and the huge passenger flow is hidden in unknown risks. China Southern Airlines Shanghai Local Hospital Department of Hospitality has carried out prevention and control training on the epidemic, from the correct wearing of masks, how to carry out disinfection and prevention, and how passengers with suspected symptoms should take prevention and control measures, etc., all of which are trained one by one. At the same time, a 24-hour epidemic prevention and control specialist is established to start from service details and prevent and control the epidemic on the front line.
As front-line workers of civil aviation, Zheng Haifeng and his wife were fighting at the forefront of the civil aviation epidemic prevention front in Hongqiao and Pudong respectively.
sent his son to his grandmother's house. The couple worked together to fight the epidemic. Due to the impact of the epidemic, the service guarantee pressure this year's Spring Festival holiday was particularly high, and the couple also assumed more work and responsibilities than in previous years. Seeing that the epidemic spread rapidly, Zheng Haifeng and his wife decided to send their 8-year-old son to their grandmother's house to take care of them, and they devoted themselves to the fight against the epidemic. 
Zheng Haifeng deploys front-line service work in Hongqiao. As a grassroots cadre, he must dare to take responsibility and rush forward, so that young employees can let go of some worries and perform their duties to complete the service and guarantee tasks of each passenger.
, and Chen Xiaojing is in Pudong and shares the relevant requirements for the reporting and dispatch of new information due to the epidemic. As a senior dispatcher, she took the initiative to mobilize the work enthusiasm of department employees, coordinated arrangements, and took the initiative to ensure that everyone completes the dispatch tasks seriously.
, careful, she also quietly sorted out various information reporting processes, organized them into books, and provided information support for the work of front-line colleagues in a organized manner. Once she receives information about a suspected passenger with fever, she will confirm the passenger and flight information as soon as possible according to the process, upload and release it to ensure that the dispatch information is transmitted correctly.
Chen Xiaojing, working at
, is used to being on duty on New Year's Eve
Zheng Haifeng has been working at China Southern Airlines for 19 years. He said that he never thought of changing jobs, although in the past few years, he has not had the New Year's Eve dinner with his family because of duty.
"Just get used to it. I have been used to it for so many years." Zheng Haifeng now has become accustomed to it when talking about New Year's Eve because he can't go home because he is on duty. "We are in this industry, but there is actually no concept of celebrating the New Year and the Festival."
In March 2000, China Southern Airlines took the lead in promoting electronic tickets in China. At that time, Zheng Haifeng was still engaged in electronic machinery. He accidentally heard that China Southern Airlines was recruiting people in Shanghai. At the same time, he also thought that electronic tickets were "very novel", so he signed up for an interview. In his own words, "I happened to be recruiting people, so I came in with this spring breeze."
Zheng Haifeng's work photos, China Southern Airlines provides
After working in this industry for a long time, Zheng Haifeng and his colleagues slowly developed a "calm" heart. Flight delays occur from time to time, and it is inevitable to encounter passengers who get angry at the staff at the boarding gate.
"Flight delays and passengers have urgent matters to leave, so they will be anxious. At this time, you must be patient and ask passengers to finish the fire first, and then reason with him. Now most passengers can understand." Zheng Haifeng said that he felt that passengers are not as extreme as before. "Our employees have been beaten before. But we ask not to fight back and scold them. Because we are in this industry, we can't scold them."
In order to maximize the work safety of employees at the boarding gate, when passengers start to feel emotional when they encounter flight delays, "For example, some passengers start to make noise, speak loudly, and say bad words, etc. In this case, we usually let the male employees stand on the cusp and the female employees quietly withdraw."
Zheng Haifeng's work photo provided by China Southern Airlines, and Zheng Haifeng said that compared to when he first came to work in China Southern Airlines in the past few years, there have been more and more flights in recent years. When he was busy, many employees at the boarding gate could only hide in invisible places to eat boxed lunches.
"The employees at the boarding gate sometimes have to stand for five or six hours in a row. When encountering delays, passengers will ask questions at any time, and they have no time to find a place to eat."
got married because of work and his wife
Zheng Haifeng and his wife also met because of this job. In his own words, it was like this: "One winter in 2007, I went to work as usual. The moment I walked into the office, I saw Chen Xiaojing, who had just come to the on-site internship. At work, one is the master and the other is the apprentice; when on the scene, he is responsible for charging and the other is responsible for coordinating and scheduling, giving the greatest support behind it. After more than three years of knowing each other, on October 10, 2011, we entered the wedding hall. We know each other and walk through ups and downs together for ten years. "
Now, Zheng Haifeng's wife Chen Xiaojing works in the production dispatch room of Pudong Airport, doing one and one off. Working hours are from 9:30 am to 9:30 pm, and going home from get off work is around 11:00 pm.
On weekdays, they usually go out together and take subway line 7 together. His wife takes Line 7 to Longyang Road to change to magnetic levitation to Pudong Airport. Zheng Haifeng takes Line 7 and then turns to Line 2 to Hongqiao.
Due to the special nature of work, in the past few years, Zheng Haifeng and his wife rarely have the opportunity to sit together for New Year's Eve dinner on New Year's Eve during the lunar calendar. "Or it's me on duty. Either it was her turn to be on duty, it was rare for both of them to rest on the day of thirty. "Zheng Haifeng said. "But we are all used to it. In fact, we don't have any concept of celebrating the New Year and the Festival. "
When talking about Zheng Haifeng working in a terminal with dense crowds, his wife Chen Xiaojing still revealed a little concern, "It's okay for me to be in the dispatch room. Old Zheng may contact passengers from all over the world in the terminal every day. To be honest, I'm still a little worried. However, Lao Zheng is in good health in normal times, and he should be a little resistant to the virus. He told me not to be afraid, I am not afraid! ”
