"Guiyang City Outdoor Operations High -quality Construction and Service Guide" aims to improve and standardize the quality of outdoor camping locations in Guiyang, advocate providing a high -quality outdoor camping environment for tourists to guide Guiyang's outdoor exposure camp banks. Healthy Orderly develop. The operation of outdoor camping in this guide must comply with the national industry standards and policies and regulations of the competent authorities at all levels.
Outdoor Operation Site High -quality Basic Definition
1. Landscape and human resources, build a standardized venue and conditions that meet outdoor camping, and provide campers to provide accommodation and service venues for campers to live in the wild, activities, etc. Essence
2. Outdoor camping, as a public lifestyle, is a cultural tourism industry with diversified integration attributes. High -quality outdoor camping places should have good integration. By integrating cross -border symbiosis, expanding the boundaries of the format, and through "camping+" as the explosive point and core, the surrounding regional cultural tourism activities to the prosperity of business operations.
3. Outdoor camping land should have continuous market competitiveness, such as camping+scenic spots, camping+sports, camping+farm, camping+parks. From single to multiple product portfolios, customers can choose the product menu. , SOP service process, colorful camping activities and gameplay.
4. Promoting "no trace camping" should actively respond in daily operations and activities and promote the "no trace camping" initiative to comply together. Protect the ecological environment and protect the beautiful home together. Love public welfare, start from me.
5. Outdoor camping should highlight the local cultural elements including humanistic landscape culture, natural landscape culture, red culture, tourism art culture, garden culture, celebrity house culture, folk culture, food culture, world heritage, etc. It is reflected or promoted.
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overall require 31.1. Development and construction of camping bases shall obtain an operating license issued by the area or industry authorities in or industry authorities, and build negotiations with villages, groups, streets, town (towns) -level cooperatives, scenic spots, tourism associations, etc. Carry out cooperation and joint associations of policy encouragement.
1.2. External traffic can enter good, complete transportation facilities, convenient entry and exit, and good conditions for camp entrances and exits.
1.3. Turn with tent camping as the main carrier to provide tourists with services such as tourists, catering, leisure, entertainment, leasing and other services.
1.4. The base building layout is reasonable and the functional partitions are clear, reflecting the characteristics of the location and camping site.
1.5. Establish a comprehensive management system and formulate a complete emergency treatment plan. Carry out management work such as tourism statistics and training safety personnel.
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The site selection mainly meets the four conditions of environment, transportation, location and land use conditions (ecology). The beautiful environment, convenient transportation, superior location conditions and sufficient project land are necessary conditions for the success of the camp.2.1. You should choose a place where the terrain is open, ventilated and drainage, and a beautiful ecological environment, close to the natural artificial water areas.
2.2. In order to ensure the safety of camping, the site should be selected as possible to avoid landslides, floods, huge waves, high -voltage lines, and thunderbolt -multi -hair areas, such as natural disasters , as well as areas with harmful dynamic plants or ecological fragile areas.
2.3. Choose places that are convenient for living infrastructure such as water supply, drainage, power supply, communication, roads, and other living facilities.
2.4. It is advisable to choose convenient transportation and rely on rural tourist areas, scenic areas or urban areas.
2.5. Camp location, scale, building height, etc. should be coordinated with the surrounding mountain environment.
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service function
3.1. Basic service of the base service of the base base at the base base at the base The functional area includes entrances, parking lots, service centers, camp areas, service guarantee areas, waste storage and processing areas.
3.2. It can be combined with the unique geography, climate or cultural background of camping, providing various camping+series of products and services such as outdoor sports , national folk cultural experience, Kang Saniosaire, science science research, leisure and entertainment and other camping products and services.
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traffic facilities
4.1. The scale and overall layout set out the entrance to meet the convenience and safety of the vehicle in and out of the operator.
4.2. The vehicle can reach the entrance and exit of the camp, trying to shorten the walking distance of tourists.
4.3. Internal roads should follow the separation of people and car dealers.
4.4. Driving roads should be paved. The road can use asphalt concrete , concrete, gravel, etc.
4.5. Pedestrian pedestrian road materials should be selected from materials that are close to natural materials such as stone strips, slate, bricks, sand, hard wood, etc. At the same time, they should meet the requirements of fire prevention, production and life.
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Parking Facilities
5.1. The parking lot has a reasonable layout, the capacity is compatible with the scale of the camp, and coordinated with the landscape environment.
5.2. According to the type of camping, it can be divided into self -driving, RV , and management vehicle parking area, which meets the requirements of parking lot construction.
5.2.1.1. There should be a parking lot layout map, a brief diagram of the vehicle and the in -entry logo, and set the parking lot logo.
5.2.2.2. Yijian ecological and landscape parking lots, the mountains are trend, and the materials are available on the spot.
5.2.1.3. Personal person should be responsible for management and guidance, and the vehicle is neat and orderly.
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service quality 6.1. ML4 6.1.1 Safety Management 6.1.1.1 The safety protection systems should be improved and effective, and they are in place. 6.1.1.2 shall be equipped with security personnel, regular inspections to effectively maintain safety order. 6.1.1.3 shall strictly implement the management system of food hygiene and safety. 6.1.1.4 The alarm system between the public security organs in the district is fast and effective, and can handle sudden public security incidents. 6.1.1.5 Camp Settings Sky Eye Monitoring Device. 6.1.2 Facilities Safety 6.1.2.1 Transportation, Mechanical and Electrical, Tour, Entertainment and other equipment is intact, running normally without hidden dangers. 6.1.2.2 should conduct regular facilities safety inspections, record records, and timely eliminate various safety hazards. 6.1.3 Safety rescue and emergency disposal 6.1.3.1 The emergency plan and improvement of geological, meteorological disasters, fire, food hygiene, public health events, facilities and equipment failure and other emergency plans, and regularly drill. 6.1.3.2 The infirmary or emergency room shall be established, equipped with full -time medical or emergency professionals, and establishes cooperative relationships with nearby hospitals to transport patients and wounded nearby treatment in time. 6.1.3.3 shall be set up for rescue (escort) equipment in the cliffs, waterfront, special tourism projects and other areas. The operating projects should be equipped with rescue personnel. The emergency method should be marked on the obvious place. 6.1.3.4 There should be an emergency escape channel and refuge, and emergency evacuation plan. 6.2. Service Quality Management 6.2.1. The overall planning of camping should be prepared, and it should be implemented in accordance with reference requirements. 6.2.2. The management agency is sound, clear responsibilities, and standardized operation. 6.2.3. The rules and regulations are sound, implemented in an all -round way, and execute in place. 6.2.4. The tourism complaint system is sound, personnel implementation, timely handling, complete records. 6.2.5. Tourist surveys should be performed regularly, analyzed the results, and continued to improve. 6.2.6. Foreign contracting services should have clear evaluation standards and quality management specifications, and carefully supervise. 6.2.7. It should formulate various service quality training plans for all employees and implement them on schedule. 07 Service Center 7.1. In the obvious location nearby, the indoor light is sufficient, the ventilation is good, and the capacity can meet tourist reception requirements. The reception office, medical room, bathroom, lounge, security room and other necessary facilities. 7.2 There should be a full -time reception service personnel, 24 -hour duty, providing information consulting, check -in, checkout, booking and other services. There should be appropriate space and facilities for campers for waiting and rest. It should be equipped with broadband or wireless Internet equipment, information self -service inquiry, mobile device charging and other facilities. 7.3 Camp Zone 7.3.1 shall fully protect and use natural terrain and natural resources, and scientifically and reasonable layout according to the actual needs of camping bases. 7.3.2 can set up tent camp area, wooden house camp area, self -driving camp area, and light body housing camps, respectively. The construction of the camp should meet the requirements. 7.3.3 The ground of the camp area should be flat and durable, drainage, sewage, and beautiful greening. 7.3.4 There should be sufficient distance between the camps to protect privacy and meet the needs of tourist activities. 7.3.5 Camp facilities and equipment can provide special facilities and space for children, elderly, disabled people and other activities. 7.4 service guarantee area 7.4.1 shall be set up in accordance with the needs of camping bases, set up living sanitary facilities such as public toilets, public shower rooms, public laundry rooms, dishes, and wash ponds. 7.4.2 The service area shall be set up to provide camping products, daily necessities and various foods (including sports and leisure supplies). 7.4.3 should set up restaurants to provide services such as breakfast, fast food, soft drink and other services. 7.4.4 shall be set up to provide a lease department to provide the need for camping and specialty projects. 7.4.5 The activity center should be set. Moderate space, coordinate with the decorative style and the external environment, and reasonable lighting. 7.5 Drainage, environmental sanitation and dirt treatment 7.5.1 Destiny water hygiene should meet the requirements of tap water. 7.5.2 Conditional camp sewage treatment is directly connected to the urban municipal sewage pipe network; the unconditional small sewage treatment device should be set, and its emissions standards should meet the requirements of the environmental sanitation department. 7.5.3 shall set up garbage collection mid -to -be, away from the camp area and is located in the lower wind. 7.5.4 should be equipped with a trash can with a garbage classification label. The trash can is beautiful, sufficient, and durable. 7.5.5 should be transported in time in response to sewage, waste, and abandoned. 7.5.6 shall guide and encourage campers to take away the garbage they produce. 7.5.7 air quality, noise quality, surface water environment quality, soil environment should meet the corresponding requirements of the environment, land, and health departments. 7.5.8 shall make full use of natural energy to provide energy for camping. 7.5.9 should use various energy -saving equipment. 7.6 Guidance identification, wall, fence 7.6.1 There are various guidance logos such as camp panoramic maps, guides, logo cards, and scenes. 7.6.2 shall set up safety warning signs such as falling down, drowning and terrain insurance, and prone to geological disasters, which meet the requirements of safety management and emergency response. 7.6.3 The guidance logo should use a solid and durable ecological or imitation ecological material to highlight the characteristics of the mountains and have the cultural atmosphere of camping. 7.6.4 Camp and the outside world should have a fence, which can be used in various forms such as masonry concrete, fence, wooden stakes, and fences. 7.6.5 shall be set up in safety protection guardrails at the safety hazard. 7.6.6 There should be information information such as camp defensive, activity introduction, etc., which can be compared with Chinese and English. 7.7 Power supply, lighting and communication 7.7.1 Camps should be powered 24H, and the emergency power supply system is improved. 7.7.2 Battalion should maintain a good mobile communication signal and wifi coverage. 7.7.3 The building should be set out of outdoor lighting, and the internal road should be conventional lighting. The lighting of each camp should use soft lights, and the lighting area of the accommodation area meets the requirements. 7.8 Fire shall be equipped with sufficient fire equipment and fire alarm facilities, which are valid according to the guarantee facilities. Set fire safety logo . 7.8.1 The camps near the forest area shall be equipped with lightning protection facilities, fire prevention forest roads and fire pools. 7.8.2 The fire protection design of the building shall be in accordance with the requirements of housing construction. 7.8.3 Battalion should set up a smoking area, and smoking is prohibited in indoor public places and some outdoor venues. 08 Health Requirements 8.1. Basic requirements 8.1.1. Establish a health responsibility system and health inspection system. 8.1.2. The public region is hygienic and the environment is neat. 8.1.3. Formulate and implement measures to prevent extinguishing mouse, mosquito, flies, cockroaches, etc. 8.1.4. The inside of the sanitary facilities should be well ventilated, sufficient light, no stains on the ground, no accumulated water, and laid anti -slip materials. 8.2. 8.2.1. Public bathroom stool pool should be flushed in time to keep clean. Tourist toilets should meet the requirements of toilet management in tourist attractions. 8.2.2. The locker room should be cleaned and disinfected with wardrobe and other utensils on a regular basis. 8.2.3. Shower room should be kept clean and hygienic. 8.2.4. The laundry room should be cleaned in time and continuously clean. 8.2.5. The trash can (barrel) should be intact, covered, clean and non -stains on the surface. 8.2.6. Catering hygiene requirements should comply with the provisions of food hygiene management. 8.2.7. The hygiene requirements of the guest room should comply with the regulations of health management. 8.3 Service staff requires 8.3.1 Basic requirements 8.3.1.1. Employees should be familiar with the service process and have independent reception and operation capabilities. 8.3.1.2. Employees should wear work, clean clothes, and uniformly wear brand . 8.3.1.3. Regular employee service specifications, civilized civilization, enthusiasm and generous, can provide personalized services for different guests. 8.3.1.4. Employees can communicate with Mandarin , and foreign -related service personnel have basic foreign language sessions. 8.3.1.5. Service staff should hold the Health Certificate . 8.3.2. Skill requirements 8.3.2.1. Managers should have knowledge and skills such as camping, outdoor sports, tourism management and other knowledge and skills. 8.3.2.2. Service personnel should have related knowledge and skills such as facilities and equipment, simple vehicles, personnel first aid and other related knowledge and skills. 8.3.2.3. Professionals should hold relevant qualification certificates. 09 brand communication and information management 9.1.1.1.1.1.1.1.1.1.1.1.1.1.1.1.1.1.1.1.1.1.1.1 Brand communication 9.1.1.1. It is advisable to set up new media platforms such as WeChat and Weibo to carry out online marketing to achieve daily special maintenance and update data in real time. 9.1.1.2. It is advisable to build a camping base cultural tourism IP, which can shape the brand image through short videos, cultural and creative, derivatives and other methods. 9.1.2. Information management 9.1.2.1. There should be a vehicle identification system to easily manage the vehicle in and out of the camp. 9.1.2.2. It is advisable to use electronic access control systems and real -time monitoring systems to control tourist traffic. 9.1.2.3. You can open online booking functions and provide online camps, catering, accommodation and other booking services. 9.1.2.4. Use advanced information technology to provide services such as electronic guides, real -time positioning, and one -click call help. 贵阳市旅游行业协会 2022年6月17日
