Smart Things (Public Account: zhidxcom)
Author | Li Shuiqing
Editor | Mo Ying
On a financial APP owned by Ping An Puhui Company used by many people, an AI digital employee has achieved 7× for 2 consecutive years Review user qualifications 24 hours a day, reducing platform review costs by 60%;
On the Real-time response to emergencies...
At present, this product from Tencent called "Cloud Micro-Sapien" has been implemented in multiple scenarios, and at the recent Tencent 2021 Digital Ecology Conference, "Cloud "Xiaowei" has achieved new upgrades, iterating into five styles: 3D hyper-realistic, 3D realistic, 3D semi-realistic, 2D real-life, and 2D cartoon, to meet a variety of scene needs.
Tencent launches five styles of "Cloud Micro" digital smart people
At the Tencent 2021 Digital Ecology Conference, Tencent Senior Executive Vice President and CEO of the Cloud and Smart Industry Group Tang Daosheng said: "In the process of digitalization, intelligence Transformation is the only way to go. On the basis of the industry's cloud migration, AI has become a new demand growth point for Tencent Cloud and smart industry. Group (CSIG) is a new organizational structure formed by Tencent in 2019 by integrating the company's multiple technical departments such as cloud, AI, and IoT. Three years after its establishment, CSIG brought information about chips, cloud services, and intelligence to this conference. Applications and other aspects of progress.
In the field of "cloud intelligence", which is regarded as the latest growth point, in addition to digital intelligence, cloud, small and micro enterprises, Tencent also brings solutions for smart factories, urban governance, etc., as well as a new generation of AI development platforms and the Internet of Things. Platform and other latest achievements. According to Tencent’s official data, Tencent Cloud AI currently processes more than 5 billion images every day, processes speech for more than one million hours, processes natural language for more than 100 billion levels, and serves 1.2 billion users and 2 million+ customers around the world.
Tencent Cloud Intelligent Implementation Scene in Wuhan Urban Governance
These data also fully demonstrate that AI has entered the application stage of large-scale implementation, just like the rise of Internet technology 20 years ago and mobile Internet technology 10 years ago.
In the past, we have seen Tencent quietly apply cloud intelligence as the underlying technology to its products and services. Now, Tencent Cloud Intelligence is being fully opened to the outside world in a more systematic form. As a trump card of Tencent Industrial Internet, what kind of technology and industrial moat does Tencent Cloud Intelligence have in the battle for the beach? What is the industrial truth and logic behind the current industrial intelligent transformation?
On the occasion of the Tencent 2021 Digital Ecology Conference, we went deep into Tencent Tang Daosheng’s cloud intelligent chess game and conducted an in-depth discussion on these issues.
1. AI From shops to factories, Tang Daosheng pays most attention to "people"
At present, managers and producers in countless industries are quietly witnessing the process of weakening demographic dividend, rising labor costs and lack of manpower... especially during the COVID-19 pandemic During the epidemic, business volume increased, but employees were unable to come to work quickly. How to maintain services? The digital intelligence mentioned at the beginning of
is a convenient and efficient technical solution chosen by many companies. Different from the recently popular Metaverse virtual humans, Tencent Cloud Xiaomi Digital Homo Sapiens are digital employees created for the digital world to better serve users in the real world. For example, it can be used as a tour guide, customer service, multilingual anchor, sign language anchor, etc. It is suitable for various industry scenarios such as finance, media, cultural tourism, and government affairs.
Various styles of Tencent Cloud micro-enterprises can be applied in multiple fields
The "labor shortage" affects not only many life services and entertainment fields, but also more complex industry scenarios, such as factory workshops in various industries. In this regard, Tencent Cloud intelligence is also deeply deployed.
Tencent Cloud AI R&D General Manager, Tencent Youtu Lab Deputy General Manager Wu Yongjian told us about a real scene he saw in a 3C parts manufacturing factory: workers need to hold very small parts and examine them under a microscope Checking for cracks repeatedly requires continuous work for more than ten hours a day.Such jobs have become increasingly unattractive to many young people, and workers are very difficult to find.
An executive from Fuchi Hi-Tech, a well-known domestic metal products manufacturer, said frankly that such a job is boring for young people and has little future, making it increasingly difficult to recruit people to do it. "If AI technology in beauty and cosmetics is just the icing on the cake, then AI in factories solves the most painful point." Wu Yongjian said.
At present, in the factory of Fuchi Hi-tech, dozens of AI quality inspection equipment named Tenghui Feitong are running at high speed, and it only takes 4 seconds to complete the inspection of dozens of large and small points on the target parts. The work of collecting pictures, analyzing and classifying pictures, while manual quality inspection originally took 45 seconds. At present, AI quality inspection has been completed on a total of 1000W+ parts, and the failure rate has been reduced to 1/7 of the manual period.
Enterprises are seeking more digital and efficient operations, and local and important management departments are also seeking simultaneous transformation. This is also an important area for the implementation of Tencent Cloud intelligent technology solutions.
In Wuhan, the city where this conference was held, Tencent Cloud Intelligence also cooperated with the local municipal level in Wuhan to establish a government AI middle platform to uniformly manage the city's algorithms, equipment and resources for model co-governance. These constructions are dedicated to solving many issues related to people's livelihood. For example, Wuhan City used Tencent's AI capabilities to build an identity authentication system for the Wuhan epidemic to facilitate citizens to quickly log in; urban smart law enforcement applications such as occupying roads and piling objects, leaving stores, etc., allow the city to Governors manage urban order more effectively.
Tencent Cloud Intelligence helps Wuhan city brain AI center construction
At present, intelligent transformation has become a trend in all walks of life, and Tang Daosheng believes that whether it is "terminal intelligence" or "cloud intelligence", the ultimate value of cloud-based intelligence is "Serve people."
Tang Daosheng further said that at present, the core needs of the four groups of managers, producers, developers and users for AI are the four capabilities of decision-making, collaboration, innovation and service. In order to meet the above needs, Tencent Cloud Intelligence has also made corresponding arrangements and enriched practices in the process of assisting the construction of the industrial Internet.
Tang Daosheng, Senior Executive Vice President of Tencent and CEO of Cloud and Smart Industry Group, explains the ultimate value of Cloud Intelligence
1. Provides "smart cockpit" for managers
Tencent Cloud Intelligence provides "smart cockpit" for managers. Help decision makers discover new opportunities and improve organizational effectiveness. Traditional urban management inspections are inefficient, consume a lot of manpower, have small coverage, and are not able to detect violations in a timely manner. For example, the "One Network and Unified Management" Urban Transportation Center in Songjiang District, Shanghai, is based on the Tencent Cloud TI platform to train, reason and release more than 20 urban management algorithms, which can identify road-occupying piles of objects, traffic violations, illegal garbage accumulation, etc. The accuracy of the algorithm reaches 90%, enabling 7*24-hour deduction of decisions, which can deal with issues such as city appearance, safety production, community governance , etc., and improve the quality of people's lives.
2. Providing a human-machine collaborative environment for producers
Tencent Cloud Intelligence provides a human-machine collaborative environment for producers to help them complete their work better and increase efficiency and quality. For example, as a leading manufacturer of metal injection molded parts, the quality inspection workers of Shanghai Fuchi Hi-Tech have long faced difficult quality inspection requirements, and fatigue caused by long hours of labor can easily lead to missed inspections. After deploying Tencent Cloud's intelligent quality inspection products, the customer's quality inspection speed increased tenfold, reaching zero missed inspections for the first time in the industry, saving tens of millions of costs.
3. For developers, it provides a complete development platform and tools
Tencent Cloud Intelligence helps developers lower the threshold for opening up. Currently, Tencent Cloud Intelligence has opened more than 300 AI atomic capabilities. Tencent Cloud Intelligent Big Data ES provides full hosting services for log analysis scenarios for Bilibili, helping developers to use the game out-of-the-box with zero investment in operation and maintenance. At the same time, it accurately analyzes the status of each game life cycle to help game operators improve decision-making efficiency and quality.
4. For C-side users, provide a full range of connection services
Tencent Cloud Intelligence provides a full range of connection services to help users truly realize smart lives.After electrical appliance consumers purchase smart devices, they do not activate them due to difficult network distribution, cumbersome operations, and high learning thresholds. Smart devices often become "dumb devices." Based on this, Tencent has launched the Tencent Lianlian mini program, which allows users to scan the speed distribution network through WeChat. It is compatible with smart terminals of different brands, helping users activate sleeping devices and easily realize whole-house intelligence. Currently, Tencent Lianlian has access to more than 300 million IoT devices in various industries, with service availability reaching 99.999%, meeting the industry's highest level of IoT cloud service availability for financial-grade devices.
2. Facing the new blue ocean of To B, the three major positions of Tencent Cloud Intelligence
When AI technology penetrates deeper into all walks of life, it actually faces "people" with different needs in various different scenarios. Such scenarios and needs Fragmentation also brings obstacles to the implementation of cloud intelligence.
Just as Li Muqing, Director of Tencent Cloud AI Solutions, mentioned the industry pain points when talking about smart city application scenarios: the capabilities of artificial intelligence and cannot be shared among some functional departments, and artificial intelligence hardware resources cannot be shared. The model requires long-term iteration, but there is no unified standard for co-governance... "Therefore, in the past few years, many cities have begun to carry out intensive construction and built a unified platform to manage algorithms and equipment to achieve platform openness. "Li Muqing pointed out.
platform-based co-governance is not only the development trend of industry digital intelligence solutions, but also the development trend of the underlying technical capabilities of industry solutions.
In this regard, Tencent has gradually abstracted its cloud and intelligence capabilities from the implementation practices in various industries, and precipitated three major cloud intelligence platforms - AI development platform Tencent Cloud TI platform, Tencent Cloud small and micro conversational AI platform, Tencent Lianlian IoT platform - these are also the three major positions for Tencent to promote industrial intelligent transformation in the To B field.
1, Tencent Cloud TI Platform: Creating intelligence with intelligence
At the cloud intelligence session of Tencent 2021 Digital Ecology Conference, Wu Yunsheng, vice president of Tencent Cloud and general manager of Tencent Youtu Laboratory, said: "Artificial intelligence is accelerating its popularization and integrating with the industry. Innovation, at the same time, the demand for AI development continues to rise, and the gap in AI talents is accelerating. We have been exploring and looking for the best way to solve this challenge, and the answer we give ourselves is: create intelligence with intelligence.”
. How does Tencent Cloud Intelligence "create intelligence with intelligence"?
This time, Tencent launched the newly upgraded Tencent Cloud TI platform - a full-stack artificial intelligence development service platform.
It is reported that Tencent Cloud TI platform is used to solve problems in the three basic research fields of perception, cognition, and decision-making on the one hand, and on the other hand, it allows AI developers, upper-level application users, and business managers to comprehensively apply AI. Based on three core bases, the TI platform supports scenarios in various industries such as industry, finance, and education. Its biggest features are: easy to get started, decoupling from in scenarios, and meeting the needs of all aspects of AI development, management, and application.
For example, in jointly building an "AI financial service platform" with a certain credit union, the team relied on the Tencent Cloud TI platform to create a strong AI capability service center. By building business applications such as OCR and financial risk prediction, the team reduced the risk of money laundering cases. The investigation efficiency has been greatly improved by more than 40%.
In the past year, Tencent Cloud TI platform has achieved multiple upgrades. The first is a comprehensive upgrade of the product architecture to achieve scenario capability, capability componentization, and component lightweighting. At the same time, Tencent has comprehensively upgraded the functions of the entire TI platform, providing a complete set of services such as data access, model training, model deployment and operation. For example, in the data processing link, Tencent Cloud Intelligence provides intelligent annotation capabilities based on active learning, which can Engineers reduce labeling costs by 70%. In addition, Tencent Cloud TI platform is developer-centric and has comprehensively upgraded platform development tools.
Wu Yunsheng, vice president of Tencent Cloud and general manager of Tencent Youtu Laboratory, explains Tencent Cloud TI platform
Wu Yunsheng said that the TI platform is an ideal tool for Tencent to practice creating intelligence with intelligence. Through such a tool, it can realize the universalization and universalization of AI. The democratization of AI.
At present, when many AI open platforms are emerging one after another, Yang Xiaocheng, partner of Sullivan Greater China, released the frost radar chart on AI development platforms, which shows that Tencent Cloud TI platform is in the leader quadrant among the current major similar platforms. .
2, Yun Xiaowei conversational AI platform: making intelligence humane
If Tencent Cloud TI platform is more about empowering industries from the image intelligence level, then Tencent's new generation multi-modal human-computer interaction system - Tencent Cloud Xiaowei is From intelligent voice to interactive intelligence, it brings a more inclusive tool.
At present, in terms of interactive intelligence, the technical level has evolved from the initial text to speech, and today it has evolved into a multi-modal model. Tencent’s “Cloud Xiaowei” Shusapien is just such an application that makes the interaction experience more friendly and warm.
Tencent Cloud Intelligence is abstracting it into a platform with a complete production model to help various industries.
We have mentioned before that Yunxiao Wei Digital Homo Sapiens is different from the previously popular static digital Homo sapiens. The most essential difference is that Yun Xiaowei is more intelligent, adding conversational AI and other capabilities, and can recognize more than 34 languages and dialects. , with a database of more than 460,000 vertical industry scene hot words. Behind the scenes are Tencent’s full-stack AI underlying capabilities such as NLP, knowledge graphs, and vision accumulated over many years.
Li Xuechao, Vice President of Tencent Intelligent Products and Vice President of Tencent Education , explains the technology behind Cloud Xiaowei’s digital homo sapiens
Li Xuechao, Vice President of Tencent Intelligent Products and Vice President of Tencent Education, explains the technology behind Cloud Xiaowei’s digital homo sapiens: “Our ASR We can use models in various scenarios so that digital sapien can hear clearly. We have also combined with rich NLP technology so that our digital sapien can understand and give our digital sapien a stronger one. Brain. Then our digital sapien can also use the more emotional TTS and our text drive to make our digital sapien more expressive and richer in expression. This shows what we call expression. Combining this series of AI on the full-stack link can make our multi-modal application of digital intelligence more vivid.”
It is reported that Tencent Voice Intelligence has been developed by Tencent Cloud Xiaowei and AI Lab for many years. As a result, unlike traditional systems, its front-end adopts an integrated full neural network solution, and its technical indicators are significantly better than traditional forms in complex scenarios. At the same time, due to the integrated design of front-end functions, the joint optimization of front-end and back-end is more comprehensive and has a high degree of integration. On the back end, Tencent uses joint optimization based on speech and semantics to better improve the recognition rate.
can see that from intelligent voice technology to multi-modal AI interaction technology, Tencent Cloud Intelligence is upgrading the intelligent voice track to create greater value for the industrial Internet.
3, Tencent Lianlian IoT Platform: "Cloud-core Integration"
At present, behind the trend of cloud and intelligent landing industry, a default context is that we will enter an era of intelligent Internet of Things, "AI + IoT".
If Tencent Cloud TI platform and Tencent Cloud small and micro conversational AI platform are more focused on AI, then Tencent Lianlian platform plays a connecting role in the IoT link.
Zhou Jiaxin, product director of Tencent Cloud IoT, said at the conference that "device IoT" is actually an obvious trend in all aspects of life and industrial manufacturing applications. People generally not only pay attention to the value of cloud migration, but also pay more attention to cost-effectiveness. , and ecological cooperation. Since its launch in 2020, the
Tencent Lianlian platform has explored a standard model for process-based development of devices on the cloud, launching a seven-step process: product definition - hardware development - application development - software and hardware integrated debugging - mass production - data analysis - Statistical operations form an efficient development closed loop from software to hardware.
After nearly two years, Tencent is promoting the formation of an ecosystem for device data sharing. For example, Tencent's "Cloud-Core Integration" plan has almost formed a set of mechanisms for domestic leading chip and module manufacturers to quickly connect devices, chips, and modules to the cloud.
The device cloud ecology of Tencent Lianlian IoT platform covers a wide range of devices
It is worth mentioning that Tencent has a very powerful traffic entrance, and the WeChat APP can be quickly developed based on the Tencent Lianlian platform.For example, a WeChat scan can complete the device network connection in 8 seconds. It is reported that this is the fastest method in the industry so far. In addition, all content from Tencent series is aggregated on Tencent Lianlian’s platform to promote the functional premium of the device.
It is reported that Tencent has launched in many fields including smart parks, smart hotels, , and smart residences. Niu Bo, senior product director of China Overseas Enterprise Development Group Co., Ltd., said that after continuous cooperation with Tencent, the house is no longer the original simple reinforced concrete, but has begun to have interactive capabilities and iteration capabilities, and is more like a liveable home. A computer, a mobile phone that can live in, and a new electric car that can live in.
can see that by making intelligence more humane, using intelligence to create intelligence, and providing standardized tools in hardware IoT, Tencent Cloud Intelligence is using three major platforms to allow cloud and AI technology to truly penetrate industry application scenarios and meet the needs of There is a need for people to use digital tools to solve industry pain points.
3. New Map: From "Single Point Intelligence" to "Global Intelligence"
At present, under the new trend of trillions of industrial Internet, Internet companies, IT companies and visual IoT companies have all entered the market to seize the opportunity and combine cloud and AI. as an important breakthrough point.
As a technology company that started from the consumer Internet, Tencent has rich data, application scenarios and algorithm technology accumulation in cloud and intelligence, which brings it a self-evident technical moat. At the same time, the expanding data center infrastructure provides it with hard power. In 2020, Tencent announced that it will invest 500 billion in new infrastructure and industrial Internet layout, and will successively build multiple large-scale data centers with million-level servers in South China and East China. .
In addition, Tencent CSIG cooperates with internal cross-teams such as AI Lab and WeChat team, as well as the merger of Sogou company into Tencent in 2020, which will bring strong support to its implementation of cloud intelligence, and an increasingly versatile Tencent The cloud intelligence capability matrix is emerging.
In September 2018, Tencent carried out its third large-scale organizational structure adjustment since its establishment and established the CSIG Cloud and Smart Industry Group. Tang Daosheng, who has been with Tencent for 13 years, took over the banner of Tencent's To B transformation. After more than three years, Tencent CSIG has made many breakthroughs in the fields of chips, SaaS, and AI.
can see that through multi-layer capabilities from industry applications to technology platforms, Tencent CSIG under the leadership of Tang Daosheng is promoting the deep integration of AI and cloud, greatly lowering the threshold for AI development and use, allowing the majority of B-end customers to achieve efficient development, Use as needed.
Tang Daosheng said that in the past practice of Tencent's industrial Internet, Tencent has completed the overall layout of Tencent Cloud Intelligence's and . At the meeting, Tang Daosheng formally introduced the strategic architecture of Tencent Cloud Intelligence to everyone:
Tencent Cloud Intelligent Strategic Architecture
As shown in the figure above, is in the basic base layer . Tencent provides abundant computing power, storage and other resources. Relying on Tencent Cloud The accumulation of storage, database, cloud native, server and network computing provides customers with stable, reliable and excellent performance services.
In the intelligent platform layer , Tencent provides one-stop platform services for industry developers, including the three major platforms of AI, Internet of Things and big data.
Among them, the AI development platform can combine data sources, components, algorithms, models and evaluation modules, supporting public cloud access, private cloud and proprietary cloud deployment; the Internet of Things platform provides equipment manufacturers, solution providers and application developers in various industries , provides one-stop smart device services, handles billions of device messages on average every day, and supports concurrent access of millions of devices; the big data platform opens up all links involved in general big data development, data management, and .
In product and service layer , Tencent encapsulates AI atomic capabilities into standardized services, allowing users to plug and play. At present, Tencent has provided standardized AI capabilities such as voice and images, human-computer interaction services such as digital virtual humans and conversational robots, cloud big data SaaS products such as corporate portraits and Aegis federated computing, and Tencent Lianlian for C-end users. Applets.
In the intelligent ecological layer , Tencent focuses on the three major directions of consumer Internet, industrial Internet and sustainable social value innovation, and provides more than 90 complete sets of intelligent solutions for various industries such as finance, industry, education, and medical care.
Tang Daosheng said that starting from the core element resource of data, Tencent Cloud Intelligence has completed the upgrade from "single point intelligence" to "global intelligence".
According to the 2021 annual report of Gartner, an authoritative international research institution, Tencent Cloud AI currently ranks first among domestic manufacturers in the dimension of "execution capabilities" (products, services, sales, etc.).
Conclusion: Starting from "people", find a breakthrough for the implementation of cloud intelligence
At present, from the perspective of the process of the entire industrial Internet, including Internet companies like Tencent, as well as other ICT companies, AI startups, and industry players are making rapid progress market, promoting the implementation of cloud and intelligence into deep water areas. The implementation of cloud and intelligence in various industries has achieved many results. On the other hand, it also faces many problems such as data islands, , and high costs, which test the technical capabilities of various players and the industry's "KnowHow".
Obviously, Tencent has not only held a ticket to the industrial Internet world based on "people", but also has formed its own platform and ecological moat. As Tang Daosheng said, Tencent Cloud Intelligence is not only a digital tool, a new productivity that creates competitive advantages for various industries, but also allows people to work more efficiently, live happier, and experience better, and bring new inspiration and recognition to people. knowledge, helping people explore the world and create the future.
