It has been three years since the first list of unknown pneumonia reported by Wuhan on December 1, 2019, and was later called "new coronavirus pneumonia". Since then, humans have begun a long-term anti-epidemic work.
closed work, and the semi-closed life has been with us. The relationship between buying and selling has also shifted from the physical large troops to online shopping. It can be said that online shopping channels have now become a very important part of our lives to purchase items.
I am furniture customer service
I moved from the city to a small county in August this year and became a semi-professional small furniture customer service. I deal with big or small problems every day. There is no pressure to survive here. Compared to the lockdown and suspension of work that can be encountered in big cities at any time, I think small cities can provide a safe, safe and impatient life. After serving as customer service, the people you contact every day are no less than sales that run the market, and they are responsible for sales and after-sales service. I have changed from being a consumer to a "merchant", buyer and seller. This is a complementary relationship. I have applied what I have learned in the past few months. Today I will share with you a way to save money and tips for online shopping.
How to save money for consumers
The following remarks only represent personal experience, and examples only represent personal work stores.
I believe that many people buy things in a "will do their own thing". If you don't consult customer service, you will be optimistic about it on the product page, so you can purchase and place an order, and do it in one go, and be clean and neat.
doesn’t know that one more step can save money.
First: Generally, more expensive things can be asked if there are any discounts for the customer service. The customer service will give discounts appropriately based on the buyer's delivery address and the price of the product. Some people will definitely say that there is a discount that the customer service guides the buyer to
to post the red envelopes for
comments and not support them in disguise. This is indeed an existing phenomenon, but have you ever thought about it, whether to comment or not, the operation power is in the hands of the buyer. If the things you receive are indeed worthy of praise, why not do it? If you are really not satisfied, you can find an after-sales service or not participate in the photo feedback activity.
Second: For large items, the cashback for posting pictures is usually 10 to 20 yuan. Some products mainly promoted by the merchant will be 30 yuan with the consent of the supervisor.
for example, this store has a product of 269, and our store is also 269, but the discount given is 10 yuan. The buyer is satisfied with the receipt and is willing to post the pictures and get a cashback of 15 yuan. Which one would you choose?
, but if you don’t consult, you may miss the offer.
Of course, not all products have discounts, and some are indeed sold at low prices, so there is no room for discounts for this type of product.
3: Generally, stores have coupons for discounts as much as they are, which are divided into only this store, or cross-store use. If you purchase a few more products in a store, don’t pay one order when you pay, but pay together to calculate the total amount you spend in the store, and then compare the discount for discounts as much as you spend. For example, if the store is over 300-30, you will not be able to pay one order for a full order, but the total price of the additional purchase is enough, then there will be a discount.
Yesterday, a buyer bought 4 items and paid in two orders. I calculated it for her and paid separately, which was 40 yuan more expensive. So I asked her to refund the goods, or contact us to return the price difference. The 4 orders can enjoy an extra discount of 40 yuan. In fact, if I don’t say it, the buyer will not know it. However, it is difficult for everyone to make money under the epidemic. Since the store gives consumers this preferential rights, I have the obligation to remind and guide them correctly, because I am also a consumer among the countless people.
Fourth: Then there is a full discount across stores. As the name suggests, other stores have added purchases and submitted payments together, and they will also enjoy full discounts. For example, last month's Double 11, a 269 product. Some buyers know how to assemble orders, and the final price is 180. There is a full discount, and there are gold coins to pay for. Some buyers also have red envelopes, so they bought this product at a price lower than 8.900. Perhaps many buyers will question that large-scale consumption activities are all means by merchants to increase prices and discount coupons such as this and that, the actual price is the same, or it is higher than usual.
is not the case. The discount is real. Take our store for example. I compare the normal price with the event price. It is indeed a lot of discounts, and some products will even be discounted to around 200.
But there is one thing I want to tell the merchant that under large-scale events, some products are indeed at the same cost price or below the cost price. This is a reality that increases sales volume and stores are exposed, but there are not many such products because merchants cannot not make money.
finally comes from the buyer’s question, what should I do if I buy it expensive? I bought all the
, and then the price was reduced. Isn’t this a fraud?
is not the case. Consumers have a price insurance interest. Generally, stores will have a price insurance of half a month, and some will have a price insurance of 7 days. Some
are 30 days, and some will have a price insurance throughout the process.
This depends on whether the things you buy are expensive, what the price is, how the merchant stipulates it, etc. Generally, the price is guaranteed for 15 days, so during this period, the price of the product is reduced, you can go to the customer service to refund the difference. If you don’t know how to operate
, please pay attention. You can submit the specifications, model, size, color and information of the products you purchased. That is, the orders you submit and compare the prices with the same order as the products you purchased before. If you buy it, you will refund it. This is your rights and interests.
or open Taobao - My - Official Customer Service - Price Insurance Center, which has a detailed introduction. If you are interested in online shopping, you can go and read it in detail.
In reality, we will not avoid a phenomenon. The price of this thing is reduced. Others buy it cheaper than me, but the boss will not refund the difference. This is understandable. The effort and cost paid by physical stores are something we cannot calculate. It is difficult to do business now. However, due to the epidemic, online shopping has become a more common shopping method that we use without leaving home. The platform has price guarantees. I personally think this is very good. The platform will consider consumers' rights and interests more, protect consumption, and promote another trading economy.
In the future, I will share the stories of buyers and sellers bit by bit. How to communicate with customer service after-sales service to better solve the problem, tell the truth and make some suggestions. Double 12 is coming soon, and there will be another shopping festival. I hope that this popular online shopping can make everyone easy to grasp.
or above, I hope to help some people.
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