"Many customers choose Xingyi." Looking at the development history of Xingyi Decoration in the past 20 years, you will find that people who have used Xingyi for decoration say that Xingyi is good. The accounts of many old customers will tell you a complete look of Star Artists. They are simple, down-to-earth, professional and serious...
Star Artists conduct large-scale inspections of construction sites as a normal management system to ensure high-quality delivery of construction sites.
Trust Xingyi
Li Hong is the bathroom partner of Xingyi Decoration. Once, an old customer came to his shop for tea and mentioned that his house had not been decorated yet and he needed to find a designer to design it. Those who had tea together at that time were designers from Xingyi Decoration Nanning Company (hereinafter referred to as Xingyi Nanning) and designers from several other decoration companies. Later, each designer added the WeChat account of this old customer. In the end, the owner chose Xingyi because its design and services were more satisfactory.
Li Hong said that in fact, the several houses this old customer had decorated before were decorated by other decoration companies. Unexpectedly, he did not find the decoration company he had cooperated with before, but chose Xingyi as soon as he contacted Xingyi Decoration. This shows that the overall service level of Xingyi Decoration is relatively high.
Another story comes from four property owners in a community in Xixiangtang District, Nanning City. These four owners simultaneously closed their houses and looked for decoration. One owner chose Xingyi Decoration, and the other three chose another decoration company. The owner who chose Xingyi renovated first, and the finished result was very good. After the three owners who chose another decoration company learned about the situation, two owners decisively gave up their deposits and turned around and chose Xingyi Decoration.
Mr. Wei, the owner of Jade Garden Community in Nanning, said: "In the process of looking for decoration, I compared four decoration companies, and finally found that Xingyi's design satisfied me the most. The renovation of functional areas such as kitchens and bathrooms was relatively scientific, with reasonable movement lines and good space utilization. In the end, 95% of the design restoration was achieved." Mr. Wei, the owner of
, is very satisfied with the decoration of his home.
Industry insiders said that Xingyi Decoration has gained the trust of customers with its strength. "Let the owners speak." The reputation of the owners is the real brand strength. Xingyi Decoration has been rooted in Nanning for 20 years. The service concept of service is greater than marketing, "decorating = making friends", and treating the owner's home as their own decoration has penetrated into the hearts of customers. At the same time, it has accumulated rich decoration experience and brand influence, and can start from various consumer needs to meet the decoration expectations of different groups and personalized decoration. The advantages of Xingyi brand are thus revealed.
Thanks to Xingyi
In mid-December 2022, the interview team came to Mr. Dai’s home in Zhenzeyuan Community, Nanning. The design of this house was designed by Peng Liping, senior chief designer of Xingyi Nanning. Mr. Dai said: "I am very grateful to Xingyi for giving so many ideas when decorating my house. The final design effect is very practical and beautiful. I have handed over the decoration of the next house to Xingyi and it is currently being designed."
Mr. Dai's house in Zhenzeyuan Community is a duplex building and he will move in at the beginning of 2022. In the past year, Mr. Dai has loved the study and tea room on the second floor. He often stays in these two spaces whenever he has free time, enjoying the tranquility and life. Mr. Dai, the owner of
, handed over the duplex building to Xingyi for decoration, and he was very satisfied with the final design effect. The
tea room was originally a room. Peng Liping demolished the wall of this space near the stairs to form an open tea room. The scenery can be seen from the south, and the stairs to the west form a broad view, and can interact with the family members on the first floor.
The stair space and open kitchen of the owner Mr. Dai’s home.
The staircase was originally located at the entrance. As soon as you enter the door, you will see the stairs, which looks cramped. Peng Liping adjusted and dealt with this shortcoming of the original house type, moving the stairs toward the living room inside, and the layout of the whole house was optimized: the living room has a TV background wall, and the entrance becomes calmer. The staircase is located exactly at the dividing line between dynamic and static lines in the whole house, and at the same time plays a reasonable role in balancing the static and dynamic lines.
Owner Mr. Dai’s restaurant.
Peng Liping also swapped the positions of the TV background wall and the sofa background wall, so that the sofa background wall is not close to the stairs and has a wider bay to meet the sofa layout.Moreover, after this treatment, people will enjoy better lighting, ventilation, and vision when sitting on the sofa to rest or watch TV.
The living room of Mr. Dai’s home. Mr. Dai, the owner of
, talks about the above design details. He believes that the whole house is designed in a modern and simple style, and the rational rearrangement of the whole house is an important highlight. In addition, the construction details, thoughtful service, and on-site delivery are all very good, and they strive for excellence. After the decoration was delivered by
, there are many, many customers who thank Xingyi. Xingyi Nanning receives many banners and letters of thanks every year. Mr. Hong, the owner of Jinxiu New Town Community in Luqiao, Nanning, said that from design to construction, Xingyi was careful and rigorous in every step of the process. "I am very grateful to Xingyi designer Wang Jing, project manager Li Jianjie and other service team members for their hard work. Many friends around me chose Xingyi for decoration, and they all said that Xingyi is the right choice for decoration, because everyone who has used Xingyi for decoration said that Xingyi is good!"
After the decoration was completed, the owner praised Xingyi Decoration.
identified Xingyi
Some owners were strict about decoration. After receiving services from Xingyi, they finally identified Xingyi and became repeat customers of Xingyi.
According to Huang Jiangshui, director of integration engineering in Nanning, Xingyi, he paid a return visit to an old customer during after-sales service. The dishwasher drain in this client's home was frequently clogged. Huangjiang water belt professionals went to the scene to check the situation and found that it was caused by too much oil pollution in the house. Shortly after helping to clear it on site, the oil pollution accumulated and became clogged again. Xingyi Decoration sent a bottle of detergent to the customer. After the customer finished using the detergent, he noticed another blockage. At this time, the customer believed that the pipes Xingyi Decoration made for him at the time did not work. After Huangjiangshui patiently and professionally explained the technical aspects, the owner finally understood the cause of the accident. This customer had a second house later, and he did not choose Xingyi when decorating it. However, he gave Xingyi decoration for the third and fourth houses in the back. The customer said with emotion: "After comparison, I realized that Xingyi decoration is good. In the future, I will still recognize Xingyi when I want to renovate my house."
Xingyi returned to visit old customers and checked the circuits at the owner's home.
"If you believe in Xingyi, you can avoid detours." This is the profound understanding of decoration by Xie Liping, manager of Xingyi Nanning Jinpu store. She said that "customer approval" is one of the essences of Xingyi's corporate culture. As long as the owners recognize Xingyi, everyone in the company will work hard for it. For each customer, not only front-line employees are serving, but also middle-level leaders and company executives are working hard to coordinate, meet the owner's needs, and ensure delivery quality. When some owners learned that the company's senior management came to the site to solve the owners' problems, they were moved and said: "When you choose Xingyi, you choose to be assured."
Follow Xingyi
If the service is good, there will naturally be repeat customers. In Xingyi Nanning, many customers have become regular customers. Some have entrusted Xingyi to decorate their entire family's house, and some actively recommend colleagues, neighbors and friends to choose Xingyi.
There was a villa owner in Nanning who invited a business partner to his home for dinner. During the dinner, the owner brought out two bottles of famous wine to entertain them. This meal was not for his own business, but to help Xingyi introduce customers. It turned out that this business partner had a house to renovate, and the owner of the villa thought of Xu Zhou, a star artist who decorated it for himself. In the end, the decoration of the business partner's home was successfully handed over to Xu Zhou. The owner of the villa said to Xu Zhou: "Look, am I a good friend?"
Xuzhou later found out that the owner entertained business partners with good wine. For this reason, he was grateful to the owner for his trust and recognition of himself and Xingyi, and on the other hand he felt that Xingyi's efforts had been rewarded. Looking back now, Xuzhou actually provided a lot of value-added services when decorating the villa owner. Xu Zhou said: "If the owner has anything to do at home, I will help. Even if it is just a stone that needs to be removed, I will rush to the scene immediately to deal with it. With such thoughtfulness, we can gain continued recognition from customers."
Old customers thank Xingyi for its reliable decoration services. Video screenshot.
In the 20 years since Xingyi Decoration was established in Yong, there have been many good stories about repeat customers.Star artist Huang Rui said: "In 2010, I signed 27 orders in a community in Nanning. I became a celebrity in the community at that time. Coming to the community was like going home because the owners trusted me and asked me to come for dinner at any time. Later, several aunties of the owners even recognized me as their godson."
Zhang Zhi joined Star Art Nanning for half a year and also achieved good results due to the continuous recognition of the owners. "At that time, I designed 12 houses in Ronghe Central Park, Nanning, two of which were duplex buildings. Later, 13 customers were introduced to me one after another," Zhang Zhi said.
continues to be a customer of Xingyi Decoration and has an interesting and loyal owner. Since 2007, the owner has assigned at least one project to Xingyi Decoration every year. So far, Xingyi has decorated 20 projects for him (including the owners’ own projects and projects recommended by relatives and friends). It is understood that the star artist who received this customer is Li Ming, the current design director of Star Art Nanning.
Li Ming said that to win continued recognition from customers, in addition to great design and construction, we must also have great service. Xingyi Decoration has always practiced the service concepts of "decorating = making friends", "decorating the owner's home as if it were our own" and "customers are the best teachers", which is an important cornerstone for winning repeat customers.
