In order to thoroughly implement the decision-making and deployment of deepening the reform of " delegating power, delegating regulation and ", practice the "customer-centered" service concept, improve the customer service experience of small and micro enterprises, and create a good business environment, the Business Department of Agricultural Development Bank of China Henan Branch has continued to implement various account service optimization measures in depth according to the relevant requirements of People's Bank of China account optimization services, improve the quality and efficiency of our bank's account management, and provide customers with safe, convenient and efficient account services.
optimizes the corporate account opening process and services under the premise of strictly implementing external regulatory regulations. First, through online and offline account opening channels such as business outlets and mobile banking, we will promote account service forwarding, promote appointment account opening to customers, ensure that account opening work is fully communicated online and completed offline, allowing customers to "lessen the legwork", facilitate corporate account opening, and improve customer service experience. The second is to actively implement the "three disclosures" policy requirements and disclose the service standards, tariff standards and processing times for corporate account opening in conspicuous locations at affiliated outlets. At the same time, we will strengthen the account service supervision mechanism, publicize the negative list of account opening services and the "three-level service supervision telephone number", and improve the transparency of account opening services. The third is to track and manage the entire process of account opening services, pay attention to and provide timely feedback on customer reservation information in real time. The fourth is to further optimize account services for small and micro enterprises, promote simple account opening services for small and micro enterprises, and improve the customer service experience for small and micro enterprises. The fifth is to establish an account opening review mechanism. Establish green account opening channels for small and micro enterprises in affiliated outlets, actively accept supervision from the public, and help create a good business environment.
optimizes corporate account opening processes and services, and establishes a complete account risk prevention, control and supervision mechanism. First, implement hierarchical and classified management, and improve account risk prevention and control by streamlining the account opening process for key customers, prudently providing account opening services for general customers, and rationally setting up non-counter service functions. The second is to strengthen the full life cycle management of accounts and , and establish an "integrated" account full chain management mechanism before, during and after the event.
actively implements the "Notice on reducing payment handling fees for small and micro enterprises and individual industrial and commercial households" of the four ministries and commissions , and responds to the call of the "Initiative on Reducing Payment Handling Fees for Small and Micro Enterprises and Individual Industrial and Commercial Households" to fully implement preferential rates. During the epidemic prevention and control period, our bank fully implemented the exemption of various intermediary business fees for corporate customers, implemented the work requirements of "paying fee reductions and benefiting the people", effectively benefiting the real economy, and helping enterprises to develop high-quality .
In the next step, the Sales Department of Agricultural Development Bank of China Henan Branch will adhere to the service tenet of "customer-centered", continue to promote the optimization of account management and services, publicize account optimization services, provide customers with more convenient, efficient and high-quality financial services , and create a good business environment. (Ma Xin Jiang Yunfang)
