◆When it comes to pawn shops, they were originally developed from temples. At first, they were a place for royal aristocrats to identify cultural relics. It was not until the end of the Qing Dynasty that the pawn shops were completely opened. The pawn shop needs to master the information about literary, calligraphy and painting. Although it is said that it cannot be well-versed in ancient times, it must also have a dedicated and comprehensive understanding of various fields in order to make accurate judgments.
◆As private entrepreneurs, we must not only pay attention to business management, but also attach importance to talent construction, strengthen internal training, comprehensively improve professionalism, and provide services to every emergency responder.
◆Now, the supervision of the pawnshop industry is more stringent. If you want to seek development, you need to start from the actual situation, actively change and flexibly adjust to better meet customer needs and achieve steady and long-term development.
——Hou Yuting
Preface:
As the originator of the modern financial industry, the pawning industry has a long history of development. It has the earliest records of pawning in "Book of the Later Han Dynasty·Biography of Liu Yu". Coming from tradition and moving towards modernization, today's pawn shops, whether in the form of pawning or the process of pawning, have presented a new look in the pawning industry. "Pawning adheres to the principle of emergency rescue but not trouble. With its fast, flexible and short-term characteristics, it provides financial services to many customers who do not meet bank loan requirements." Mr. Hou Yuting, chairman of Shenyang Huihong Pawning Co., Ltd., started from scratch. From understanding to familiarity, from entrepreneurship to operation, he always follows policy arrangements and legal requirements in the pawning industry, leading enterprises to develop towards new and positive development to standardization, and helps the development of the pawning industry in the new era.
01
dare to be independent and seize the opportunity
Author: I learned that you are a law student, so how did you think of joining the pawnshop industry at that time?
Hou Yuting: I studied law in undergraduate studies. According to common sense, I might have entered a law firm and become a lawyer. The reason why I chose to join the pawning industry at that time was that I had a certain relationship with my family. I had relatives and friends around me to work in related fields of pawning, which made me have been intoxicated with pawning since I was a child. I graduated in 2010 and was intern in 2009. During the internship, I referred to my family's opinions. They provided me with a lot of experience in the pawning industry and employment help, which further deepened my understanding of the pawning industry. In my opinion, the pawning industry is an industry with a long history. From pawn shops to modern pawn shops, the spirit of pawning is inherited and the pawning method is developed. Just like the pawning system we use now, it is a relatively efficient and fast processing method. Pawning, as an important part of my country's diversified financing system, can meet the financing needs of individuals and small and micro enterprises. During my internship, the pawnshop industry developed rapidly and had broad prospects, but chaos occurred frequently within the industry. I was thinking about whether I could combine the legal knowledge I learned during my undergraduate studies with the pawnshop knowledge I learned in my past with the past with the pawnshop knowledge I learned from my relatives and friends to open a pawnshop. After having this idea, I quickly planned to start a business and started a business one year before graduation, and have been going to this day.
Author: You just mentioned the pawn system. So what are the functions of the pawn system and how do you carry out business in daily work?
Hou Yuting: Pawn system is an important application tool for our modern pawn shops, making the entire pawning process more efficient and transparent. For example, if a customer comes to the pawn shop to mortgage, no matter how much interest is paid or how much money is charged, it will be monitored by the pawning system. Each capital flow will be recorded clearly, minimizing the risk.In daily work, we combine online pawning and offline pawning. For example, we pawn this mobile phone, which can be used for evaluation and appraisal online, and can be used for inspection offline, ensuring the stable progress of pawning work as much as possible and achieving a balance between customer interests and one's own interests.
02
Focus on development and innovation, realize inheritance and construction
Author: Pawning is an ancient industry, can be called the originator of the modern financial industry, and has a long history of development. What do you think is the difference between the current pawning industry and the past?
Hou Yuting: The current pawn shop has undergone great changes in both customer-oriented and pawning methods. In the past, both parties involved in the pawn shop were mainly played children and poor people, and the store owners obtained certain benefits by lowering the valuation of the goods. Now, the customer group that pawns are mainly concentrated in individuals and small and micro enterprises with capital turnover needs. Pawns are to better meet customers' financing needs. When valuing, we need to conduct a comprehensive and specific assessment of customers, such as the customer's own integrity and repayment ability, and then make a loan decision. This is also to reduce the risks of both parties as much as possible.
Author: Now there are many financing channels and more and more customer choices. Bank loans are a mainstream method. How do you view the relationship between banks and pawn banks? In the fierce market competition, what advantages do you think Huihong Pawnshop has?
Hou Yuting: For banks and pawn shops, the two are in a mutually cooperative relationship. A pawn shop is a supplement for personal lending as a bank. In daily business, some customers have difficulty meeting bank lending requirements for their own qualifications. At this time, our pawnshop can provide services to customers to help customers solve some "urgent issues". Moreover, our country is vast and the needful group accounts for a large part. The emergence of pawn shops can well meet the needs of this customer group. Pawn shops have the advantages of security, convenience, short-term and other advantages. They have simple procedures, fast loans, and a wide range of business. All valuable things can be pawned to provide customers with efficient services.
Author: For a long time, an important part of pawning is to evaluate pricing. Only when the price is set reasonably can the needs of pawn shops and customers be met. This shows that the scarcity of talents in the pawning industry is a relatively prominent issue. So how do you view pawning talents and conduct talent management?
Hou Yuting: At present, the Huihong pawnshop team is not very large, but our internal staff are all professional and experienced, making the entire pawnshop business more efficient. In daily work, we also start from the actual situation and focus on business training and learning. Pawn shops are different from other physical industries. We have no products, we can only exchange money for money, which tests the professional ability of the staff. To put it bluntly, it depends on the staff's "accuracy" - to see how accurate the people are and how comprehensive the assessment is. For staff, the company's financial situation, internal personnel control, and business development are all important reference factors. Only by combining them can a relatively accurate value be obtained. Therefore, their workload is very large and the work content is very detailed. It should be noted that in the pawning industry, some people will organize customers to cheat personal financial institutions' money, and it is difficult to recover. When we encounter such things, we can only rely on the alertness and sensitivity accumulated by staff with experience. Their professionalism is the key to reducing such risks. It can be seen that professional talents have always been an important resource in our industry. In our daily work, we also pay great attention to business learning, organize employees to study national policies, study industry documents, and strengthen contacts with industry associations and exchanges with other pawn shops to achieve common development and better meet the financial needs of every customer.
03
good at thinking and acting diligently, helping the dangers and relieving dangers
Author: What impact has it had on the development of the industry and daily operations after the outbreak of the epidemic?
Hou Yuting: In the past two years, in order to cooperate with epidemic prevention and control work, regional lockdown control and control have had different degrees of adverse effects on the survival of all walks of life. For the people, the shutdown in production means a decrease in income. Everyone is thinking about stocking up more money, spending less, and investing less - this is undoubtedly a worse situation for our pawn industry. In fact, in the perception of many laymen, they think that the poorer the person is, the easier it is to do pawning, which is wrong. Pawns are only a certain lubricant for social production. When people are blocked from bank loans due to some legitimate reasons, we can provide emergency assistance. " emergency rescue but not poverty" is an unwritten rule in the industry. Therefore, pawns made by "poverty" are not valid. At the same time, the impact of the financial crisis brought about by the epidemic on the pawning industry is also "significantly increasing uncontrollableness." At present, the world is undergoing major changes unseen in a century. There are too many uncertain factors, which has led to the value of many pawns being "unprecedented". Even if the company operates in compliance with and legally, it is very likely to pay millions. If everything before is paid, the risk is getting higher and higher than before. In response to the above issues, our pawn shop adjusted its internal work, performed as much as possible, evaluated the customer's personal information clearly, did not cooperate with those customers with higher risk, and reduced risks from the source. In short, the key is to flexibly adjust the work arrangements based on actual conditions.
Author: In the post-epidemic era, if the pawn shop wants to move forward, it needs to constantly adjust its strategies. What development plans do you have for your company in the future?
Hou Yuting: The market environment is not good, and the customer sources are getting fewer and fewer. We can only say that we will strengthen control. For the future, stability is the first priority. For example, we can reduce the overdue rate and conduct customer information inquiries more professionally and rigorously, just like dealing with real estate, not only does it require valuation of the house, but also evaluate the customer status to reduce risks and increase revenue and reduce expenditure.
04
Standardize the industry order, and enterprises move forward steadily and far
Author: Nowadays, the growth rate of the real economy has slowed down, the growth of pawn enterprises has slowed down, and the supervision of the pawn industry is more stringent, and the overall situation is in a semi-stagnant state. How do you view the current pawn industry?
Hou Yuting: Pawn industry development is closely related to the regional economy, and strict approval is also to better drive the industry transformation. The pawn industry is a major review every year and a minor review every six months. It reviews the records of bank cards and the records of pawn shops to check whether the information is consistent. If it is inconsistent, it is necessary to punish it in accordance with relevant regulations. The strict requirements of the industry make our work more standardized. The state has issued laws requiring people to prohibit borrowing among themselves, that is, they have money and cannot lend, otherwise they will be illegally lending. Relatively speaking, the entry threshold for pawnshops is high, there are many approval links and complex approval procedures. The legal person must have professional qualifications and cannot be subject to any administrative or criminal penalties. Judging from our local environment, there are only more than 90 pawn shops in Shenyang now, most of which are average in scale, with only more than 20 active pawn shops; there are also many consignment banks that borrow in the name of pawn shops, but the state does not allow consignment shops to operate, which has also destroyed the order of the local pawn industry to a certain extent. In the face of industry changes, we must keep up with industry development and policy trends, flexibly adjust internal management, and improve our own strength. We must mainly focus on customers and complete our business with quality.
Author: As a private entrepreneur, in the face of the current economic environment, how do you think the pawning industry will become more standardized?
Hou Yuting: In fact, this industry is now in a relatively standardized state. The Provincial Financial Regulatory Bureau has more and more requirements for us, which has regulated the entire market order to a certain extent. I think this world is a bad currency that drives out good currency. How to keep good currency and develop better? To put it bluntly, it requires the government's strength to expel bad currency from the market. In other words, any person who is not a pawn bank needs to be approved and sealed in a timely manner. Only banks, pawn banks, and micro-loan companies that meet the requirements of laws and policies can operate normally. Other non-compliant companies should increase their efforts to review. Only in this way can the stability and prosperity of market order be better maintained. As an industry practitioner, you need to have a high degree of self-discipline, further improve your legal awareness and professional qualities, start from your feet, consciously participate in industry construction, and jointly promote the prosperity and development of the industry.
Postscript:
legal and reasonable, and is the most said by Hou Yuting. As a legal background, he always keeps the laws and regulations in mind, keeps up with industry development trends, pays attention to internal adjustments of the company, and constantly accumulates pawning experience. Founding a pawn shop is the original intention of development and the responsibility and mission. Mr. Hou said: "The epidemic is a dilemma, but often the dilemma is the beginning of a new trend. We are also waiting for this opportunity to interpret national policies, preserve strength, and achieve development."
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