Zhu Lijun (middle), general manager of Yiyang Branch of China Taiping Property Insurance, went down to farmland to investigate the drought in rice fields.
Red Net Time News October 25th (Correspondent Zhang Pei) As one of the important pillars of the financial industry, the insurance industry shoulders an important mission and bears special responsibilities in building a harmonious society. As a leading comprehensive insurance group in China, China Pacific Property Insurance Co., Ltd. takes "Taiwan Service" as the roadmap for promoting the high-quality development of . In response to customer needs and behavior changes, it integrates consumer rights protection work throughout the entire operation and management process, and creates a core engine for transformation and development with high-quality services, actively assumes corporate social responsibility, actively serves the national economy and people's livelihood, give full play to the role of insurance social stabilizers and economic shock absorbers, and creates a "responsibility, wisdom, and temperature" taiwan service label.
In the first half of 2022, China Pacific Insurance Yiyang Branch achieved premium income of 188 million yuan, and increased by 64.46% year-on-year, providing a total of 351.7 billion yuan for 4.48 million residents. A total of 37,900 claims cases were handled for customers, with a claim amount of 225 million yuan. It was praised by the compensation customers: "A drop of water is injected in normal times, and the Pacific Ocean is in difficult times!"
promotes the integration of party building and builds a solid support for development
For a long time, China Pacific Insurance Yiyang Branch has closely followed the main line of party building leading high-quality development, deeply integrated party building work and company operations, and took multiple measures to deeply implement party building responsibilities and strengthen business levels, forming a new pattern of "grasping party building to temper advanced nature, promoting development and anchoring high quality."
Company has established a party member vanguard team, and the party branches on each business trunk line carry out online and offline training, and the party branches on the functional trunk line carry out internal training and external training. Online training is mainly based on public, sales and management courses, and is deeply studied through training courses, development guidelines, short videos and other forms; offline training is led by company leaders and party members in various departments, and targeted on-site training is carried out in the jurisdiction of the party branches of various business trunk lines, focusing on strengthening product learning, improving business development skills, and strengthening the improvement of risk control capabilities. For party branches that do not meet the conditions for on-site training, conduct remote new kinetic energy products and fields training to promptly answer prominent problems in the other party's business development process. At the same time, a reward mechanism is established to encourage outstanding collectives and individuals, improve party members and employees' participation through the method of "competition to promote learning", enhance team professional ethics, overall business quality and pioneering and innovative ability, laying a solid foundation for the insurance industry to effectively serve the high-quality economic and social development.
Innovative service concepts to prevent financial risks
Financial products . Innovative financial services must not only be far-sighted and prevent risks, but also be people-oriented and down-to-earth, and also be safe and responsible in value preservation. The company launches exclusive services for female customers; launches "elder services" for elderly customers; provides online and intelligent self-service channels for young customers; provides customers with a package of comprehensive guarantee solutions, and through multiple service brands such as "Taihao Compensation", "Exclusive Compensation", and "e Agricultural Insurance", focusing on customer experience, optimizing service processes, innovating service measures, starting from consumer needs, focusing on deepening customer relationships, explaining products in services, and understanding customers in services, making "Taihao Service" a vivid footnote to the protection of consumer rights and interests, and effectively improving customer service experience. For small and medium-sized production enterprises, providing targeted insurance services to help them enhance their ability to resist risks, the "Fortune U Insurance" insurance provided 25 million yuan in risk protection in the first half of the year; for the employer liability risks of major enterprises, it provided risk protection of 2 billion yuan, and received wide praise from major enterprise customers.
In order to make "I do practical things for the people" deeper and more practical, the company's institutional counter centers actively build business outlets that benefit the people and facilitate the people, provide drinking water, masks, and disinfection for people in need. At the same time, special seats and special posts for the elderly, reading glasses and are set up, and "aging-friendly" services are equipped with multiple dimensions.By carrying out a 100-day battle against consumer protection, open up complaint channels, induce internal litigation, carry out manager reception day activities, listen to customers' opinions and suggestions on the company's products and services, optimize customer experience pain points, control from the source, properly resolve conflicts, and resolve disputes 100%. Continue to do a good job in the normal publicity of financial knowledge, organize and carry out concentrated financial knowledge popularization activities such as "3.15 Consumer Rights Protection Week", "7.8" Insurance Public Promotion Day", and "Financial Knowledge Popularization Month". In daily and repeated publicity, strengthen citizens' awareness of insurance, actively guide citizens to participate in insurance, scientific insurance purchase, and maximize losses.
serves rural revitalization and helps to increase income stably
"It turns out that farming and fish farming all depend on the weather and shipments based on the market. Since we bought Pacific Property Insurance, we have to bear much less risks! "On October 8, Chen Jun, a villager in Lanxi Town, Heshan District, said.
Focusing on promoting the implementation of the national rural revitalization strategy, China Taiping Property Insurance Yiyang Branch actively explores the development of new agricultural insurance types and new products in , including rice and crab weather index insurance, Nanzhu insurance, agricultural insurance + futures , and crayfish insurance. It has provided risk protection to more than 26,000 farmers, with an insurance amount of 340 million yuan, effectively ensuring stable agricultural production and stable farmers' income growth. It has successfully opened up the pilot project of the "Migrant Workers' Wage Payment Performance Guarantee Insurance" and provided risk protection of 2.497 million yuan for 5 enterprises. The village cadres stationed in the village were respectively In Wangmu Village, Taojiang County and Jinhui Village, Anhua County, donated 80,000 yuan to help rural revitalization. In addition, according to the "Hunan Love Civil Protection Promotion Plan", the company has conducted many relevant business trainings for all employees. The "Love Civil Protection" project provides risk protection to 3,547 customers with an insurance amount of 1,4188 million yuan. The company is committed to assisting relevant government departments in establishing a long-term mechanism to prevent poverty and poverty, and provides 78,057 people in four counties, including Anhua , Yuanjiang , Datonghu , and Taojiang , to achieve the effective connection between consolidating and expanding the results of poverty alleviation and rural revitalization. , resolutely prevent large-scale poverty relapse.
In the first half of the year, the company also successfully expanded the accidental injury insurance for urban and rural residents in Anhua and Yuanjiang, providing residents with 45.2 billion yuan of risk protection; carried out comprehensive management insurance, providing risk protection for more than 56,000 township farmers. For many years, China Taiping Property Insurance Yiyang Zhong Branch has been the main insurer for Yiyang Education System Insurance , and provided insurance coverage of 12.2 billion yuan in the first half of the year.
From agricultural production to rural education, from Anhua Mountain to Dongting Lake District , from wage redemption to donation support, China Taiping Property Insurance Yiyang Zhong Branch has a wide coverage of services and farming The deep and strong support are unprecedented. In the turbulent tide of Yiyang's rural revitalization, we will set sail and fully fulfill our mission.
At the moment when epidemic prevention and control is normalized, China Taiping Property Insurance Yiyang Central Branch will continue to adhere to the leadership of the Party. Under the overall deployment of the group and the head office, we will closely focus on the basic belief of "adhering to value and firmly believing in the long term" proposed by the group, and strengthen "Taiping Service" as an important means to demonstrate corporate social responsibility and win the battle against the epidemic. We will continue to do a good job in customer care, ensure that customers are difficult to help, and strive unremittingly toward the vision of "the best customer experience, the best business quality, the strongest risk control ability, and becoming a leader in the healthy and stable development of the industry"!
