Entering the "14th Five-Year Plan", China Railway 12th Bureau Group Co., Ltd. fully implements China Railway Construction production end, supply side digital and intelligent transformation requirements, with the goal of "building a first-class construction enterprise with digital management and control" , entrusting the entire group's firm determination and strong confidence to "embrace the digital era and promote the digital transformation of to ". With the strong support and assistance of the leaders of China Railway 12th Bureau Group Co., Ltd., the information group of the Financial Shared Service Center of China Railway 12th Bureau independently developed a "digital employee office" with factory-like, intelligent, and large-scale characteristics. It will be launched in 2022. It was launched in April this year and has been put into use recently.
What is a "digital employee"?
"Digital employees" are not natural employees in the true sense, but are developed based on the "RPA＋AI＋NLP" platform. They have cognitive, understanding, judgment, analysis, and dialogue capabilities. They have a certain "IQ" and can work independently (or assist manual processing) Financial robots for business, also known as “digital workforce.”
"Digital Employee" Operation Monitoring System
What is the Digital Employee Office?
There is a special office in the Financial Shared Service Center of the China Railway 12th Bureau. There are several rows of grids neatly arranged inside. The screen images are constantly switching, the mouse pointer moves quickly, keyboard information is continuously entered, and the bank U shield automatically Switching, the sound of U-shield pressing can be heard from time to time. It looks like a busy and orderly scene, but there is no one in the office. This is a "super array" composed of 25 "digital employees" and their assistants. They are in charge of the fund settlement business of 1,729 online banking shields and 2,509 bank accounts of China Railway 12th Bureau, and a business was successfully completed in the blink of an eye.
"Digital Employee Office" system is the first in China to use financial robots to engage in high-security control and high-precision operations. After early operation practice, the comprehensive performance indicators are leading the industry; it is also the first to form a robot team and introduce robot assistants and robots. A new financial robot operating mode for the command and monitoring system and operation support system.
financial robot and its assistant are core members of the "Digital Employee Office". Its main job responsibilities include: document sorting, fund settlement, data verification, document review, U-shield centralized control, decision support, etc.
"Digital Employee Office" integrates the command and monitoring system and operation support system. The command and monitoring system adopts a dual early warning mode of active monitoring and passive response, which can remotely command the robot and monitor the robot's operating status and operation trajectory in real time. The operation guarantee system regulates the authority granting, online banking shield supervision, operation and maintenance, business operations and security protection of the "Digital Employee Office" by formulating relevant management systems; through high-definition video remote monitoring, fully transparent office space, multiple email and telephone numbers Automatic road alarm and other modes provide a safe and stable operating environment for the "digital employee office".
What are "digital employees" busy with every day? 1. Document sorting
The annual settlement business of China Railway 12th Bureau Group Co., Ltd. reached 560,000, with an average daily order volume of nearly 2,300. Faced with a huge business volume, financial robots can instantly obtain payment instructions, sort out documents of different bank categories from external banks, financial companies, and internal capital centers; and then sort out single transfers, salary issuance, and existence payments. Various documents such as quotas, budget approval required, designated real-name labor services, designated next approver, etc., execute different business processes according to the sorting situation.
. Document review
Review the compliance of payment instructions, determine whether the business comes from the sharing platform, whether it has been approved by the leader, and whether the payment instructions comply with the standard process.
, fund settlement
After reviewing the payment instruction, automatically switch the U-shield on the dedicated U-shield cluster controller, identify the bank website verification code and automatically log in to online banking, enter payment information, and then issue payment instructions to the bank after multiple data verifications ; According to the payment information results fed back by the bank, make corresponding payment marks on the payment slip and record the payment log. The whole process only takes about one minute.
. Data verification
Before the payment instruction is officially issued, the robot automatically verifies the payee account, payer account, payment amount, co-bank number and other payment information to ensure that the accuracy of the payment instruction from the sending bank is 100%. For special direct-connection, semi-direct-connection and other businesses (such as Party A's limit payment management, fund supervision projects, real-name salary issuance business, etc.), financial robots can automatically verify and process them in different processes.
5, U-shield centralized control
The U-shields collected by the entire group are uniformly placed on the U-shield cluster controller, and are centrally dispatched and controlled by the robot assistant and U-shield cluster control software to simulate manual insertion, removal and pressing.
6. Decision support
Obtain real-time bank account balances, accounting book balances, etc. at any time. After automatic summary analysis, provide decision support data to leaders via email.
How much are “digital employees” worth?
. Cost reduction and efficiency improvement Business processing efficiency is increased by more than 10 times, financial data processing accuracy reaches 100%, and fund settlement business can replace 80% of manpower. . Risk prevention
Strictly follow the pre-set standard process of approval first and payment later, which fundamentally eliminates the risk of financial fraud, effectively avoids human intervention, and innovatively prevents financial risks, professional crimes, etc. played a key role.
. Guaranteed service
can achieve 7*24 hours of uninterrupted and efficient work, largely overcoming the shortcomings of high manual operation tolerances and poor peak processing capabilities.
. Intelligent control
can remotely monitor the centralized management and operation of the U-shield in the "Digital Employee Office". Especially during the period of home office during epidemic control, it not only solves the problem of the U-Shield having to travel with people, but also ensures that the work is completed safely and efficiently.
The completion and commissioning of the "Digital Employee Office" of the Financial Shared Service Center marks a solid step towards the development and application of digital technology of China Railway 12th Group Co., Ltd. aiming at the industry-leading goal, and has achieved the use of innovative technology to solve the difficulties in traditional financial management work. , pain points, providing strong support for the development of the group's financial informatization , digital management, and intelligent risk management and control. In the future, we will continue to leverage our advantages in independent research and development, apply digital technology to more business management areas, and help enterprises improve quality, reduce costs, and increase efficiency.
Source: China Railway 12th Bureau Group Co., Ltd.
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