As an excellent mobile phone, Apple phone is also well-known in the world. Its sales worldwide are very good, which is obvious to all. However, although Apple phones are loved by consumers, they also have some unsatisfactory aspects. For example, in the chip gate incident in 2015, there was a mixed use state of A9 chips from A9 and 1A9, which was caused by two foundries, because there were great differences in temperature and energy consumption control. For example, in the shutdown incident in 2016, Apple phones obviously had 50% to 60% of the power, but the phone suddenly turned off, which greatly affected the user experience. Nowadays, some problems have occurred in , Apple , but after-sales service is indeed troublesome. Some problems only have one year warranty or even directly fail to guarantee, which is very embarrassing. Everyone spends a lot of money to buy a mobile phone, but the result is that there is no after-sales service that is worthy of Dedao. Isn’t this really unreasonable?
After-sales service, Apple is indeed not as good as domestic products. After all, domestic products are national enterprises and they still take good care of their users. The problematic model is not scary. After all, it is difficult to ensure that all employees have no problems in the product line. Since there is a problem, you must have an attitude of solving the problem. This is not only an explanation to yourself and an explanation to the users! Recently, Xiaomi 11 has been affected by the suspension of upstream parts, and the Xiaomi 11 series products have been suspended one after another. The official also expressed his apology for product problems. The official also made the following updates on the Xiaomi 11 series product service policy. On the basis of the three guarantees, regardless of whether the insurance was previously out of stock, the free motherboard repair or motherboard replacement service will be extended to 36 months from the date of activation of the mobile phone (that is, the new phone is connected to the communication network for the first time). In other words, only motherboards that are not intentionally damaged by humans will provide free repair or motherboard replacement services for , Xiaomi . I wonder what you think? This is also an explanation to consumers, right?
In addition, manufacturers including Xiaomi, Honor, etc. are also actively promoting the resolution of consumers' reasonable demands through measures such as extending the service warranty period. People's Daily also made its own comment on this, saying that Xiaomi manufacturers are actively solving after-sales problems, and are responsible to users, fully guaranteeing the reasonable rights and interests of consumers, and also allowing Xiaomi's quality assurance service to be extended to fully meet consumer demands. You can also see a hint of satisfaction from the comments of People's Daily. It is not scary to have problems. It is unreasonable if there is no reasonable solution. People's Daily specifically mentioned this matter and wanted other related manufacturers to take a look at it, and promote Xiaomi 11 as a typical case, so that companies can actively deal with problems when facing them, so that they can establish a harmonious consumption environment!
