Since I joined the rural credit cooperative in 2003, I have been looking back for about twenty years. Many memories of past work are passing by, but there are always some memories that are warm and moved, just like the beautiful "meet " in life, shining and illuminating the way we came ...
He wrote notes
When he first met him, it was a summer afternoon in 2007.
I was busy sorting out the business summons on the day in the counter, and suddenly there were sounds of knocking on the business counter. I looked up and saw a boy with eighteen or nineteen years old, nervous looking standing in front of the business counter, constantly gestured with both hands and making unaudible sounds in his mouth.
I signaled him not to worry and handed out the paper and pen to communicate with him. Detian went to a school for deaf and dumb in the city, was about to graduate and had found a job in Xi'an. He wanted to ask if he could apply for a passbook and bank card to facilitate the remittance of money to his family in the future. He kept pointing to his ears and throat, and from his uneasy expression, I could see his nervousness and worry. After reviewing his ID, I nodded and signaled that I could apply for it, and guided him to fill in the relevant information little by little. Because he couldn't hear the prompt to set the password, I had to prompt him in time by adding notes with gestures. Considering the problems he might encounter when using a bank card later, I helped him write down the operation steps and precautions for handling business on self-service equipment. He took the reminder note I handed it over and over again, nodded to me happily, and before leaving, he stuffed me a note with the words "Thank you".
A month later, I met him again at the business counter. He brought several "clients" like him from the city school, who were also about to start work and needed to open a personal account. Looking at them standing in front of my counter, with clear eyes and expectant faces, they were so self-reliant and self-reliant, and at that moment, my heart was both warm and touching. This time, thanks to his experience last time and his enthusiastic "sign language translation" on the side, the processing process was very smooth and the business speed was much improved. Before leaving, he and his classmates thanked me in sign language one by one, and were worried that I would not understand it. He once again wrote the two big words "Thank you" on the note and passed it into my window...
Later, because of work adjustment, I transferred from the outlet, but the sunny and clear sign language boy, the silent "Thank you" made me feel warmed from time to time. "Give people a rose, leaving the fragrance in my hands" may be like this.
"Seven O'clock" uncle
The reason why he called him "Seven O'clock" uncle is because he often comes to the outlets to handle some small deposit and withdrawal services. The key is that he comes surprisingly early every time.
The uncle is in his 60s, gray-haired and stubborn, and lives in a remote village called "Nongfeng" in our outlet. Whenever he comes to do business, he will always wait at the door before the outlet is opened. After opening the door, he will be the first to rush into the business hall, and complain angrily, such as "I go out and go here before dawn, but our outlet is not open early", or blame "Young people for not carrying forward the traditions of the working people." Although I would explain to him every time the business hours regulations for outlets are open, etc., it was not effective, and he would still do the same next time.
Until that day, he handed me a certificate of deposit in his hand and said he wanted to withdraw some of the money. I found that the certificate of deposit is still 10 days away from the expiration time. When I told him that the certificate of deposit has not expired, and that the ID card must be provided for the withdrawal in advance and that the interest will be less than expected, he became irritable and uneasy.
"I specially withdraw money to buy fertilizers and farm tools today. I have to go back and forth after such a long journey..." Seeing that he didn't bring his ID card and was in a dilemma and angry, I swallowed up the original plan to persuade him to come back another day, asked him how much money he needed, and said that he could borrow money to buy fertilizer first.
At that moment, he was stunned and asked me in confusion: "You don't know me, how dare you lend me your money?" I smiled and said to him, "You have long been an old acquaintance in our credit union. How could I not trust you? I will return the money to me when you come back to do business next time."According to his needs, I took 300 yuan from my salary card to him and insisted on not asking him to write an IOU.
More than a week passed in a blink of an eye. I didn't see the uncle at seven o'clock, but I met their village party secretary who came to the credit union to find someone to "borrow money" for the uncle. It turned out that he accidentally broke his leg a few days ago, but he kept thinking that he wanted to pay back the 300 yuan, so he specially entrusted the branch secretary to pay the money for him...
It was a few months after seeing the uncle again. Perhaps because of the fracture, he looked a little older than before. He was holding a pack of kiwi fruit in his hand and waved to me at the door of our outlet. Seeing me coming out, he stuffed the pack of kiwi fruit to me without saying anything, saying that he was in the mountain I must accept the one I took. After saying that, I left without looking back, and was still so stubborn. After
, he came to the outlet to do business and not only did he not scold us anymore, but he would greet us happily every time. Sometimes he found that other customers in front of my counter were not friendly enough to jump in line and speak, and he would criticize those people and say to me through the bulletproof glass window: "Girl, don't worry, do it one by one, don't make any mistakes..."
After that, I have experienced different outlets and have contacted more various customers. Whenever I am frustrated by customers' misunderstandings, I always think of this "uncle at seven o'clock", as if I heard him say to me: "Girl, don't worry, do things with your heart, treat people sincerely, and everything will be fine. "
"dusty" him
It was the Mid-Autumn Festival in 2005. I was busy with my colleagues at Yangchun Credit Union as usual. As I got off work, a "dusty" young man approached the counter and requested to return the 2,000 yuan loan his father borrowed from the credit union many years ago.
From his words Zhong learned that many years ago, due to poor family background, his father borrowed money from a credit union to support him in school. Later, his father died of illness and his family left one after another due to family changes. However, he never forgot his father's instructions. Over the years, he was admitted to a prestigious university through continuous efforts and found a job in a big city after graduation. He received his first month's salary and made a special trip back to his hometown from another place to return his dead father and himself. l3 Credit Union loan...
Because of the long time, my colleagues and I found the information of his father's loan owed by checking various accounts and completed the repayment of the principal and interest procedures for him.
"If it weren't for this money, I would not have continued to study, and my life and destiny could not have changed. Although my parents are gone, I remember my hometown and my heart. There is still a sum of money that I haven't paid back in my hometown credit union..."
watched him take the yellowed old "IOU" from his colleague, and choked several times, looking at it, stroking it, putting the "IOU" into his backpack, and leaving it in a dusty afternoon. That afternoon, my colleagues and I were moved to tears.
"Why are my eyes full of tears, because I love this land deeply. "Later, whenever I talked to my colleagues about "integrity", I always remembered that Mid-Autumn Festival that year, the "dusty" him. I wonder if he is okay in a foreign land?
Postscript: As an ordinary struggler on the rural financial front, over the years, I have gone from the three-foot counter of grassroots outlets to the Rural Commercial Bank agency. Although the job has changed, Those once beautiful "meetings" in front-line work, those about respect and help, trust and sincerity, integrity and kindness, are like a beam of light, allowing me to find the simple professional value of rural financial work, and accompanied me on the road of rural credit career...
Author: Menhong
Unit: Shaanxi Nanzheng Rural Commercial Bank
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