In real life, you often encounter two types of leaders, one is loved by subordinates, and the other is particularly hated by subordinates. The kind of leaders who are loved always speak with good intentions. When they talk to others, they always use a friendly tone and always kee

In real life, you often encounter two types of leaders, one is very loved by subordinates, and the other is particularly hated by subordinates. The kind of leaders who are loved always speak with good intentions. When they talk to others, they always use a friendly tone and always keep a smile on their faces. This can effectively eliminate the barriers between people and draw them closer. close distance between each other.

A person who speaks coldly will always give people the feeling of being distant. Being called an "ice cube" by others is definitely not a good thing, because it also means that you have been alienated by others.

Arrogant people are not welcome. Only those who speak kindly and make people feel friendly can be supported and loved by more people, and can be more accepted by others in the process of speaking and doing things.

Mrs. Mary Kay requires her company employees to use cosmetics produced by her company. Her reason is: Company employees not using their own company's products is just like a car salesman driving around in other brands of cars, and it is just as unacceptable as an insurance company manager not buying insurance himself.

But one time, Mary Kay discovered that employee Judy was using powder boxes and lipsticks produced by another company. Judy also found out that her behavior was discovered by Mrs. Mary Kay, and she was so frightened that she quickly put her things away.

Mrs. Mary Kay walked to Judy's table and said with a smile: "God, what did I see? You are not using other companies' products in the company, are you?" Her tone was very relaxed, with a smile on her face. . Judy's face turned slightly red and she didn't dare to say anything, thinking that she would be criticized now. However, Mrs. Mary Kay did not get angry and walked away without saying anything.

The next day, Mrs. Mary Kay gave Judy a set of the company's makeup and skin care products, and said to her: "If you feel any discomfort during use, you are welcome to tell me in time."

Later, all the company's cosmetics and skin care products New and old employees have a complete set of cosmetics and skin care products produced by the company that are suitable for them. Mrs. Mary Kay personally gave a detailed demonstration. She also told her employees that in the future they could get discounts when purchasing the company's cosmetics

Mrs. Mary Kay's friendly attitude and friendly expressions made her naturally get along with the employees and successfully instilled in her the correct business philosophy.

When smart people communicate with subordinates, employees, etc., nothing is more important than a friendly attitude. The advantage of this way of speaking is that it can easily reduce the distance between people, thereby enabling the communicator to effectively convey his thoughts to the recipient.

Some people say that "speaking friendly" is an innate advantage for people. However, many people lose their affinity due to changes in their identity or status, and gradually become alienated from others, and finally become For the sake of the sad loner, in fact, the reason why talking people can become better is because they are good at using their affinity abilities.

A company openly recruited general managers, and one of them, a middle-aged man named Ming Kai, won unanimous praise from everyone. Mingkai actually ranked last among the candidates. At first glance, a layman would not have any advantage. However, the reason why he won in the end and overtook at the corner was entirely because his kind responses won him the favor of all the employees. Good impression.

The examiner asked: "You are a layman, what do you rely on to manage, and how do you mobilize everyone's enthusiasm?" Mingkai answered kindly: "I don't think I am a layman when it comes to managing a company, not to mention that there are so many knowledgeable people in our company. There are many young people who are energetic and motivated, including managers and skilled old employees. After I took office, I invited the old employees back and arranged the work, study and life of the young people so that everyone can work vigorously. , have fun and treat the company as your home. "

An employee asked: "Our company is in a recession and no bonuses were paid last year. I asked to be transferred. Can you let me go after you take office?"

Ming Kai laughed. He said: "You asked to be transferred because the company is not running well. If the company is run well, I believe you will not leave. If you choose me as general manager, I will first ask you to stay for half a year to see if there is any progress." Let’s talk about it without any improvement.” As soon as

finished speaking, the audience burst into applause.

Some employees asked: "We are talking about streamlining the organization and personnel. How many people will be reduced after you come here?"

"Adjusting the management structure is the general trend. Now the company's management seems to have too many people. The reason is that there are few things. If things If there are more people, there will not be enough manpower. After I came, the first purpose was not to reduce the number of people, but to expand the business and develop the career..." Ming Kai said seriously.

A female employee asked: "I am now more than seven months pregnant, and I am still asked to work standing up at my post. Do you think this is reasonable?"

Ming Kai said earnestly: "My wife has also been pregnant and given birth. , I know which ones are reasonable and which ones are unreasonable. We must insist on what is reasonable and correct what is unreasonable.” As soon as these words came out, the female employees became active. Some said excitedly: "Our company has mostly female employees. We really need a general manager who is considerate and concerned about our sufferings!" In this way, Mingkai successfully became the general manager of the company.

How to speak with kindness? That is to give up your condescending attitude and communicate with subordinate employees on an equal footing. This is a kind of equality and reciprocity between hearts. Therefore, no matter what position you are in or how many people you work for, you must never lose your friendly attitude. If you lose it, you will slowly lose the support and love of others for you.