consumers choose "Alipay" for payment operations, but the interface jumps to the "Housekeeping Plus" selection pop-up window, which makes Alipay (China) Network Technology Co., Ltd. (hereinafter referred to as Alipay) very "splendid": not only partners A complaint was sent that when the user failed to pay, he also questioned the security and stability of the Alipay App, especially when the "Double Eleven" promotion event was happening right now. What should I do?
This afternoon, within 48 hours of receiving Alipay’s application, the Shanghai Pudong New Area People’s Court (hereinafter referred to as Shanghai Pudong Court) made a pre-litigation behavior preservation ruling immediately after review and ordered Jiangsu Zebra Software Technology Co., Ltd. Zebra Company) immediately stopped interfering with the normal redirection of Alipay App by setting the same URL Scheme. This case is a new type of case involving unfair competition in the network of the App wake-up strategy.
software jump was disturbed
Alipay urgently applied for an injunction
On November 9, Alipay urgently filed an application for pre-litigation behavior preservation to the Shanghai Pudong Court. Alipay said that it is the main operator of the "Alipay" App and enjoys legitimate competitive interests in the traffic interests and goodwill of the "Alipay" App. In order to increase user visits, Zebra has set up a URL Scheme consistent with the wake-up strategy of the "Alipay" app in the "Housekeeping Plus" app it develops and operates, so that after normal consumption, select the settlement method to open the "Alipay" app for payment operations Of users are directed to the "Housekeeping Plus" App.
Currently, partners have filed complaints with Alipay, and users have also questioned the security and stability of the "Alipay" App. The above-mentioned behavior of Zebra Company not only seriously hindered the normal function of "Alipay" App, but also affected the good cooperative relationship established between Alipay Company and its customers. It will also cause relevant users to have negative comments on the "Alipay" App, causing Alipay to suffer Economic loss and damage to goodwill.
"Double Eleven" special period
The court made a ruling within 48 hours because
is currently in the "Double Eleven" special period. After receiving an application from Alipay, the Shanghai Pudong Court immediately formed a collegial panel to conduct a review. In this case, the relevant actions implemented by the respondent, Zebra, hindered the normal redirection of the "Alipay" App in the iOS system, seriously interfered with the normal operation of the "Alipay" App payment service, and detracted from the payment services provided by Alipay. The operating income of Alipay has harmed the flow interests of Alipay.
During the "Double Eleven" promotion events in the past years, the "Alipay" App has generated an extremely large number of orders, and the peak transaction value in 2019 reached 544,000 transactions per second. Therefore, during the "Double Eleven" period, the damage caused by the "Housekeeping Plus" App interfering with the normal payment function of the "Alipay" App will also be magnified. Failure to stop Zebra’s actions in a timely manner may cause irreparable damage to Alipay’s competitive advantages and operating interests.
Accordingly, the Shanghai Pudong Court made the above ruling. The ruling will be executed immediately after it is made.
Special correspondent: Chen Weifeng
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