News on July 15th, a large number of netizens posted on Weibo saying that their QQ accounts had been frozen by Tencent for no reason. After several attempts through SMS and face recognition, they still failed to unfreeze, and manual customer service could not be contacted. Currently, the QQ frozen topic has been ranked first in the Weibo hot search list. According to feedback from netizens, many people’s accounts were blocked at the same time, and most people’s reasons for freezing were due to business violations. When seeking to unblock, Tencent customer service could not transfer labor.
screenshot information shows: "The account is temporarily frozen for suspected business violation operations (such as batch login, etc.). Please go to the security center for inquiries or fund management."
Some netizens said: "I was in the space to send a message to someone to chat back, and suddenly the QQ was frozen. Unfreezing tried various methods such as sending text messages according to the prompts. Face recognition is useless. , Changing the password was useless, and the telephone consultation was useless. I tried for more than an hour and finally gave up."
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Just now, Tencent responded that some users’ inability to log in to QQ has been repaired, and it can be used normally. I apologize.
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