When buying a mobile phone, you are most afraid of lack of after-sales service. After all, the quality control of mobile phones is not that perfect, and the price of smart phone products is usually relatively expensive. If the after-sales service of mobile phone manufacturers cannot keep up or is not responsible, consumers will have to admit defeat. In fact, in the mobile phone industry, many consumers have complained about after-sales problems of mobile phones. Even iPhones have encountered many "rollover" incidents, and they will not comment on their handling attitude.
Recently, domestic mobile phone manufacturers have begun to make efforts to improve after-sales services. According to People's Daily reports, Xiaomi and other mobile phone manufacturers actively solve after-sales problems and give consumers "reassurance." Among them, People's Daily praised Xiaomi, and the Xiaomi 11 series successfully resolved the "crisis".
The initiator of this crisis is actually Snapdragon 888. Due to the poor power consumption performance of this chip, the Xiaomi Mi 11 series experienced severe heat generation, so it encountered the problem of motherboard damage. In order to allow Xiaomi Mi 11 series users to use it without any worries, Xiaomi has upgraded its after-sales service policy, including a "big move", which is to extend the warranty period of for motherboards to 36 months.
As we all know, the life cycle of a mobile phone is about 3 years, and the 36-month warranty period covers almost the entire life cycle of the Xiaomi Mi 11 series. Therefore, even if there is a problem with the motherboard of the mobile phone, users do not have to worry. Xiaomi will be responsible for the maintenance and replacement of the motherboard and will not make any excuses.
In addition, Xiaomi also provides users with free cloud space services, with 200G of large space, which can be used for one year. After applying, you can upload important data on your phone, thereby reducing the risk of data loss.
Xiaomi’s move has also been recognized by consumers, especially Xiaomi 11 series users. In fact, for any mobile phone brand, quality problems on mobile phones are a crisis, but if handled properly, it can also turn into a crisis. Xiaomi has set a good example. What consumers want to see more is a correct attitude from mobile phone manufacturers. Most of the problems encountered in the after-sales process are caused by mobile phone manufacturers shirking their responsibilities, which makes consumers very angry.
Xiaomi 11 series had quality problems. Xiaomi admitted its mistake and provided a reasonable and complete after-sales solution to solve the reasonable demands of consumers. And Xiaomi can also stand from the perspective of consumers, taking into account issues such as data security, which is also quite rare.
Generally speaking, domestic mobile phone brands have more advantages when it comes to dealing with consumer issues, and can truly meet the needs of consumers. However, after-sales service for overseas brands such as , apple, , , and , Samsung , is even more difficult! From this point of view, perhaps domestically produced phones are a better choice. After all, a mobile phone will last at least two or three years, and after-sales service is more important to consumers. What do you think about this? Welcome to leave comments and messages!
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