After the release of the iPhone14 series, it can be clearly felt that the reputation of Apple mobile phones is declining. Many people in the industry attribute the decline in iPhone 14 sales to insufficient production capacity and . But in fact, a report from People's Daily Online pointed out the key point. Poor after-sales service for iPhones is the main reason why consumers choose to give up.
Friends who have used iPhones know that Apple has many quality problems. Especially after entering the 5G era, problems such as "antenna door", "paint peeling door", "card slot door" and so on occur frequently. Coupled with the poor after-sales service, many consumers are disappointed with Apple.
According to People's Daily Online, mobile phone quality problems and after-sales problems are quite serious, and there are quite a few complaints from consumers. But unlike Apple, domestic mobile phone manufacturers have a more correct attitude. Among them, People's Daily named Xiaomi , praised domestic mobile phone brands, and recognized Xiaomi's approach to handling after-sales issues and treating consumer issues.
In the author’s opinion, Xiaomi’s official announcement has completely removed Apple’s “fig leaf”. It’s not that mobile phone manufacturers can’t handle after-sales issues, it’s just a matter of attitude! In response to the quality issues of the Xiaomi 11 series, Xiaomi has updated its after-sales service policy. The motherboard warranty period has been upgraded from the original 12 months to 36 months.
Don’t underestimate the changes in the motherboard warranty period, it’s all money! As we all know, the warranty period of mobile phones is only one year. As long as this period of time has passed, mobile phone manufacturers can completely ignore the after-sales requirements of users. If after-sales is required, consumers have to pay for it themselves. But there is one thing to say. Basically, the chance of problems with a mobile phone within a year is not high. On the contrary, quality problems may occur during subsequent use. Therefore, Xiaomi's extension of the motherboard warranty period to 36 months is a very risky move and assumes more responsibilities.
As we all know, the cost of replacing a motherboard is not low. In the next three years, Xiaomi will continue to protect the motherboards of Xiaomi Mi 11 series users, and subsequent after-sales expenses will be a huge expense. It can be seen from this that Xiaomi's attitude in admitting its mistakes is very upright. At least from Xiaomi's actions, it can be seen that it is willing to be responsible for consumers.
In addition, Xiaomi also provides 200G cloud services. If users are worried about data loss, they can receive free cloud space and upload important files to the cloud, which is basically foolproof. Even if the motherboard is damaged, it will not cause substantial losses to the user. Xiaomi is responsible for after-sales service and important data is still stored in the cloud, so consumers can rest assured.
Compared with Apple, domestic mobile phone manufacturers have shown more responsibility and responsibility in dealing with consumer issues. Xiaomi is an example. For this reason, the author also believes that choosing a domestic mobile phone will be better. What do you think about this? Welcome to leave comments and messages!
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