. How can we unify them?
here recommends using the customer service system! Through the customer service system and omni-channel, customer service can serve customers without having to switch platforms one by one, which greatly reduces the time for customer service to switch back and forth and improves customer service efficiency. ml1
manages customers through the system and centrally saves customer information from all channels on one platform, making it easy for customer service to view and modify customer information, saying goodbye to data confusion and data loss, safe storage, stable and fast
2. Incoming call pop-up screen
When our customers call, information related to the call will automatically pop up. If the customer has not been entered before, User information can also be entered in the pop-up interface to improve work efficiency. The pop-up interface is fully customized, including fields, labels, etc., to serve customers efficiently and solve customer problems.
The working status of the seat is convenient for administrators to manage employees. Miscommunications can be corrected in real time, and disputes can be hung up in real time.
4. Work order management
Work orders are no longer messy. The system automatically organizes them. When customer service creates work orders, orders can be automatically dispatched without manual sending. Work order labels and levels are fully customizable, increasing work efficiency
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