all know that because Samsung mobile phones account for less than 1% of the domestic smartphone market, Samsung chose to leave the market sadly. But what is surprising is that at about the same time, and Huawei were suppressed by the United States, which also vacated most of the domestic high-end flagship market share. So Samsung has plans to "turn back".
But even without Huawei mobile phones , Samsung mobile phones are no longer the priority of domestic consumers. From battery door to system crash incidents, domestic consumers have completely woken up. Samsung mobile phones were also favored by domestic consumers. However, after the "Battery Gate" incident and system crash of Samsung mobile phones, Samsung's inaction attitude has chilled the hearts of consumers.
It is undeniable that there are still a lot of mobile phone quality and after-sales problems in the domestic mobile phone market. People's Daily Online also made a key report on this phenomenon. But just because mobile phone quality issues have received more and more attention in recent years, domestic mobile phone manufacturers have also made changes. This report also mentioned and Xiaomi , which have begun to actively deal with after-sales issues and try their best to implement their commitments to consumers.
Compared with overseas mobile phone brands such as Samsung, Chinese companies have shown more responsibility in after-sales service and handling consumer issues. This is the essential difference between domestic mobile phone brands and overseas mobile phone brands.
In fact, domestic mobile phones such as Xiaomi have also experienced "overturns", such as the Xiaomi 11 series. Due to the poor power consumption of the Snapdragon 888, the Xiaomi 11 series also encountered the problem of motherboard burnout. However, unlike Samsung’s cold treatment method, Xiaomi has publicly stated that it will continue to protect the rights and interests of Xiaomi 11 series users and protect the motherboard.
It is reported that the after-sales policy of Xiaomi Mi 11 series has been changed. The original warranty period of only 12 months has been extended to 36 months. In other words, starting from the day of use of the Xiaomi Mi 11 series, in the next three years of use, as long as the motherboard of the mobile phone is damaged and the damage is caused by non-human factors, Xiaomi will be responsible to the end. Users don’t have to pay a penny, Xiaomi will replace the motherboard or repair it for them.
To be honest, after using a mobile phone for 3 years, it is time to replace it with a new one, so the "36-month" change has been carefully considered by Xiaomi. This is equivalent to providing a lifetime warranty service for Xiaomi Mi 11 series users, ensuring that users will not have anxiety and worry due to motherboard problems, and can completely relax and use Xiaomi Mi 11 series products with peace of mind.
In addition, Xiaomi 11 series users can also apply for 200G cloud space service for free for one year. When the motherboard is damaged, users are most worried about data loss, so it is crucial to upload the data on the phone in advance. Xiaomi starts from the needs of consumers and takes users' hearts into consideration every step of the way. It is indeed very considerate.
Generally speaking, even if Samsung turns around, domestic consumers will not pay the price. After all, there are many good choices in the domestic mobile phone camp. Moreover, Chinese companies will be more considerate and sincere in treating domestic consumers. This is also the advantage of domestically produced machines! What do you think about this? Welcome to leave comments and messages!
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