The Xiaomi 11 series had a good reputation in the early stages of its release. The 2K screen made of Samsung E4 material also supports global DC dimming. It can be said that it is the best screen to experience in recent years. Unfortunately, they encountered Snapdragon 888. The energy consumption of this chip is too high, which leads to hidden dangers on the motherboard, and users have WIFI loss during use.
To address this problem, Xiaomi initially provided an extended warranty for half a year. If there is a failure during this period, users can replace the new phone for free. If there is a problem with the new phone later, users can continue to replace it or choose to withdraw the phone. This policy is still very good, but it also gives some people the opportunity to take advantage of loopholes.
With the Chinese market size, it takes advantage of loopholes. Apple and other international giants can't stand it, let alone Xiaomi. In addition, Xiaomi 11 series products are discontinued, upstream parts will also be discontinued accordingly. Therefore, this year Xiaomi changed the after-sales policy of Xiaomi 11 series and was unable to provide new phones and could only perform free repairs. Netizens were unhappy about this and started to make trouble.
Xiaomi responds to users' reasonable demands in a timely manner and updates the after-sales policy of Xiaomi 11 series. In the new policy, Xiaomi extends the motherboard warranty cycle to 36 months, which means that within 3 years after the phone is activated, the motherboard will be damaged by humans and can receive free repair services.
At the same time, considering that motherboard failures may lead to loss of user data, Xiaomi 11 series users can also go to the online customer service to apply for a free cloud service of 200GB. The new policy will undoubtedly make Xiaomi 11 series users more at ease. It will be almost done with a mobile phone for three years, and the risk of losing data will be greatly reduced through cloud services.
Regarding the after-sales matters of domestic mobile phones, People's Daily also published a related article, which mentioned that users often have other reasonable demands based on the three-guarantee service. For these reasonable demands, mobile phone manufacturers and sales platform channels should actively respond to them to meet users' needs and solve quality problems caused by non-user reasons.
Xiaomi 11 series after-sales matter has come to an end, but related matters have brought some thoughts. With the continuous development of mobile phone performance, the life cycle of mobile phones is far more than 1 year. At present, the three-guarantee policy only has one year warranty. If there is a problem with the product after 1 year, users can only repair it at their own expense, which often causes dissatisfaction among users.
, especially high-end mobile phones, users' impression of the relevant brands will become worse, and even become black. This is undoubtedly very unfavorable for the manufacturers' high-end path. At that time, some manufacturers had a bad attitude towards domestic users, and had double standards in the domestic and foreign markets, and eventually Waterloo. Domestic brands should take this as a warning.
So some netizens believe that if domestic brands want to impact the high-end market, after-sales service should be done better than others. This time Xiaomi provides a 3-year motherboard warranty, which is worth learning from. Everyone should open up the pattern and make this strategy a standard configuration for high-end phones. This will not only make users more at ease, but will also force manufacturers to strictly control quality control, which is good for everyone.
Generally speaking, no one is better than a sage. Faced with the problems of Xiaomi 11 series, Xiaomi did not choose to conceal or pretend to be dead, but instead adopted a positive plan. It is worthy of praise. With this experience, you can do better next time. Users are not stupid, they can tell who is really making products and who only thinks about cutting leeks.
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-