"I really know the Pinduoduo platform today. I'm really harsh on merchants." Liu Xia is a merchant on Pinduoduo. After encountering Pinduoduo's inaction and random actions many times, she suffered a lot of losses.
A few days ago, a customer went to her small store to buy some candy. After signing for it, the outer packaging of the candy was damaged, the label was shaken open, and some candy was sprinkled out, and Liu Xia was found. After negotiations between the two parties, Liu Xia agreed to make up for the price difference to the consumer, and the consumer also agreed. But unexpectedly, Pinduoduo made his own decision and directly refunded the consumer in full.
Liu Xia thought at first that the consumer applied for a refund, but later she found out that it was Pinduoduo who took the initiative to refund, so she appealed to Pinduoduo. However, Pinduoduo said that the appeal was invalid. Not only could the money for the goods be recovered, but she did not get a penny of logistics fees and candy money.
Pinduoduo's arbitrary actions have caused Liu Xia and other millions of small and medium-sized businesses to suffer greatly. The payment for the goods was gone, and the money was lost, and it was miserable. What made the merchants even more disappointed was that when they appealed to the Pinduoduo platform, the Pinduoduo platform did not give a positive answer. Nowadays, major Internet platforms have not only become places for merchants to talk to, but also become a place for joint rights protection. On Douyin and Weibo , many merchants complained that they were cheated by Pinduoduo, and some e-commerce merchants have already initiated joint lawsuits against Pinduoduo.
Pinduoduo's various irresponsible behaviors have hurt the merchants. They can only choose to escape and seek new development on other platforms when they have no way to complain and cannot afford to offend.
Consumers are parents of food and clothing, and so are merchants. Pinduoduo will support two companies in one hand. If a bowl of water cannot be balanced, it will blindly please consumers and lose the other, it will eventually harm others and yourself and lose the trust and support of merchants. At the same time, if Pinduoduo continues to turn a blind eye and ignores it like this and lets merchants lose it, it is unknown whether revenue and net profit can continue to grow, and its profitable performance for six consecutive quarters may become history!
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