In November 2022, the State Post Bureau issued the national standard for "Express Service" (draft for soliciting opinions), revising the national standard for "Express Service" and updating the previous 2010 "Express Service" series of national standards [1]. The history of the d

In November 2022, National Post Bureau issued the national standard for "Quit Service" ( draft for soliciting opinions ), revised the national standard for "Quit Service" and updated the previous "Quit Service" series of national standards for 2010 in the "Quit Service" series [1].

History of the development of the express industry

After the rapid development of the e-commerce economy in the past 20 years, express delivery has basically become the standard transportation method for modern people to shop. Recalling the development history of China's express delivery industry [2],

1. 1984, China Post EMS launched the domestic express delivery business, setting a precedent for China's express delivery industry.
2. From 1993 to 2002, a number of private express delivery companies such as Shentong, SF , YTO, Yunda and ZTO emerged like mushrooms after a rain. Since then, the three-way and one-way have been officially established.
3. In 2003, SF Express opened the shipping market , which attracted a lot of attention.
4. 2007, JD.com built its own logistics, and e-commerce officially entered the express delivery industry.
5. Taobao Double Eleven in 2009 started the e-commerce festival campaign and drove the development of the express delivery industry.
6. In the past decade, with the rapid development of e-commerce, China's express delivery industry has also entered a "golden decade" of rapid development. From 2010 to 2020, China's express delivery industry's business revenue and total business volume maintained an annual growth trend.
7. 2013, Jack Ma established caiiao network .
8. In 2014, China's express delivery industry entered the era of 10 billion pieces, surpassing the United States with its express delivery business volume of 14 billion pieces for the first time.
9. In 2020, the average daily service of express delivery companies was 450 million people, which is equivalent to one-third of the people in the country enjoying express delivery services every year, and the per capita express delivery usage is about 59 pieces.

The last mile of express delivery: Home delivery

But does express delivery really facilitate people's lives? The answer is obviously not that yes. It has to be mentioned that China's physical stores have suffered heavy casualties under the double blow of e-commerce and store rents under the current superposition of the epidemic. And e-commerce does provide consumers with a shopping path. However, solving the problem of the last 1-kilometer of express delivery, that is, home delivery is not so convenient.

st home delivery!

2017 The dispute between SF Express and Cainiao [3] happened, and the author was going to take the class "Introduction to E-commerce". In the class, I did a social survey. Most people chose to shop online. Cheap goods is not the primary factor. Care about the quality of goods is the primary factor, followed by price, then delivery speed, and finally the convenience of return and exchange. , four pain points of online shopping users, are directly related to express delivery, accounting for half of .

At the beginning, the express delivery was delivered to the door. The author worked as a courier during the summer vacation of 2012. At that time, the customer asked that the goods be delivered to the door and carried the old heavy delivery to climb the stairs. But since the smart express cabinet , it seems that the express delivery has become "confident" if it doesn't come to the door.

Originally, express cabinets should only be an extension of the express industry, and it is understandable to put them in express cabinets. Just take them when you go downstairs to throw garbage, but then you will be "crazy" later. You can put them in express cabinets for up to 24 hours, and additional money will be charged if you postpone them. It is not that convenient thing, but online shopping is about cheap + convenience, but now it is still disgusting. The express cabinet charges are widely criticized, and users are forced to pay twice, one is the express fee and the other is the storage fee.