The account is set according to roles, and the account is managed in a hierarchical manner, each person and each account authorization is eliminated, shared accounts are cleaned up the system's unnecessary accounts and account groups, and account change management and audit.

Category：technology

2025-07-14

directory

overall project overview 2

.1 overall project technical solution guarantee 2

.2 System design 3

.3 System architecture design 3

.4 System indicator guarantee 4

.5 System quality 5

.5.1. System robustness 5

.5.2. The system should be safe 5

.5.3. System ease of use 7

.5.4. System maintainability 8

.5.5. System completeness 9

.5.6. System scalability 10

.5.7. System testability 10

.5.8. System portability 11

.5.9. System traceability 11

.5.10. System easy installation 11

Project technical solution 12

.1 System architecture 12

.2 Software architecture 12

.3 Function construction plan 15

.3.1. Acceptance subsystem 15

.4 System overview 41

.4.1. Overall system overview description 41

.4.2. Performance indicators 42

.4.3. System reliability 42

.4.4. System maintainability 43

.4.5. System interface 44

.5 Basic platform overview 45

.5.1. Software platform description 45

Project implementation and service plan 47

.1 Overall implementation and service plan 47

.2 Project implementation plan 47

.2.1. Project team roles and functions 47

.2.2.2. Project function construction plan 51

.2.3. Test plan 51

.2.4. Acceptance plan 58

.3 Project management plan 62

.3.1. project quality assurance 62

.3.2. Project progress management plan 62

.3.3. project change management 63

.3.4. Project communication meeting management 65

.4 Project team composition 68

.4.1. Project team personnel composition 69

.4.2. Project team stability commitment 69

.5 Project delivery document 69

.6 Project training plan 70

.6.1. Training objects and purposes 70

.6.2. Training form 71

.6.3. Training content 71

.6.4. Training plan 72

.7 Project technical support 72

.8 Project service scope 74

.8.1. Software development service 74

.8.2. Technical support service 74

.8.3. Software testing service 75

.8.4. system operation and maintenance service 75

.8.5. Integrated implementation service 75

.8.6. System deployment service 75

.8.7. Security technical services 76

After-sales warranty service plan 77

.1 After-sales warranty service content 77

.1.1. Equipment fault repair service 77

.1.2. Telephone technical support service 81

.1.3. Version management and software patch service 81

.1.4. Equipment inspection service 82

.1.5. Technical data service 83

.1.6. Training service 83

.1.7. Important communication guarantee service 84

.1.8. Emergency plan design and rehearsal service 84

.1.9. Auxiliary fault location service 85

.2 After-sales warranty service plan 85

.2.1. Service content 85

.2.2. Service method 85

.2.3. Fault response capability 86

Project security plan 90

.1 System security 90

.2 Data security 90

.3 Application security Overall Overview of the 91

project The overall technical plan of the

project ensures that the

system technologies comply with the relevant specifications and requirements recently issued by the enterprise; the
system technologies comply with relevant national standards and technical systems, and if there is no corresponding national standards, international standards must be followed. For the existing technologies of multiple standards, we will jointly negotiate with Party A to select the standards. Once the corresponding Chinese (or international) standards are established, we guarantee to transition to Party A within one year (no additional development costs) and require the corresponding Chinese (or international) standards;
We provide Party A with complete, latest and mature system software and hardware technologies and products. Its various technologies should be open, portable, compatible and scalable.The system-configured software and hardware equipment provide open application interfaces, which can easily interconnect software and hardware platforms with other manufacturers of the same type of application systems, facilitate future system expansion;
We will explain in detail the processing capacity, capacity and processing capacity that can be achieved by the maximum expansion of the equipment configuration provided in this project, explain the reasons for the system capacity being limited, and provide a solution for further expansion of the system;
We provide a fast, effective and comprehensive network management system, including software and hardware management service modules and special tools, with management functions such as device configuration, statistical analysis, and alarms; and have the ability to connect upward to the superior network management;
This project may involve more than one equipment provider, so on the basis of following this technical specification, we will provide full cooperation and technical support in system integration; in the implementation of the project, different contractors of system are managed by Party A's project l5 Units and the general system integrator coordinate uniformly, and each equipment provider must actively cooperate. The interconnection ports involved must provide specific technical details; if the equipment is an OEM third-party product, we will explain the original manufacturer of the product;
We guarantee that the system cut-in cannot interrupt business, nor can we affect the original business data;
If we are currently unable to meet the technical requirements put forward by Party A, Party A requires that through business conditions We promise to upgrade the product technology; we are responsible for submitting the system acceptance test plan for Party A to confirm and cooperate with Party A to complete the project acceptance; we propose a complete project management, system design, engineering training, project construction, project acceptance, technical support plan and our human resources supply plan based on Party A's business needs and related technical planning requirements. We are responsible for establishing and submitting engineering technical documents to Party A.

System Design

The overall design of this system will meet the following requirements:

specifications and standards compliance: The system complies with the latest enterprise specifications and various engineering project standards.
technology advanced and mature: adopt mature, reasonable and advanced technologies, and when selecting system components (middleware, etc.), it is necessary to ensure their maturity and reliability while ensuring moderately advanced system construction.
Security and Reliability: The system must formulate corresponding security policies and reliability policies for each level of host, database, network, application, etc. to ensure the security and reliability of the system. Application software should have the ability to handle various abnormal states and events.
Openness: The system should adopt a multi-layer open architecture with a clear architecture. Provides flexible secondary development methods, and in the object-oriented business component application framework, new businesses can be quickly developed without affecting the system, while providing support for convenient business modification and dynamic loading.
system integration flexibility: The system adopts technologies based on industry standards, such as LDAP, WEB SERVICE, J2EE, XML, HTTP, SSL and other technologies.
loose coupling and scalability: The system should have good scalability and can expand smoothly with the growth of business scale; it should be able to support multiple levels of scalability, and through load balancing, rapid development/restructuring, business parameter configuration and other aspects, the system can support the company's changing business needs in the future.

system architecture design

follows the principles of loose coupling and modularity, adopts software bus and component design to ensure the flexibility of the application system and adapt to personalized needs;
We guarantee the openness of external interfaces and support the interconnection with equipment of different manufacturers (including support systems, business platforms, etc.);
We will meet the performance requirements of the system's real-time and concurrent processing under large business volume;
We will provide The online expansion of the device includes online expansion of CPU, memory, and cluster points; the system provided by
adopts a centralized structure (distributed collection, centralized processing, centralized storage), and provides a certain hierarchical and decentralized management mechanism;
we will explain the architecture, technology, implementation methods, and programming language adopted in the proposal in detail; the system provided by
will be well layered and encapsulated, and the software layered and encapsulated are explained in detail in the proposal.

system indicators ensure that the CPU is not more than 70% when the

system hardware equipment is busy, and the utilities when the memory is busy are not more than 70% when the
system should support dual-machine hot backup , which is N+1 backup in cluster mode, and 1+1 backup in non-cluster mode; the time for
from database backup to backup system: the backup time per day is not more than 3 hours, and it does not affect the small number of queries to the database; the time for
to copy from backup system to database: the data recovery time is not more than 3 hours; the platform of
supports load balancing, and the system switching time is less than 10 seconds. During the switching process, the platform should ensure that the service has been processed is running normally; the statistics of the large data volume of
should be able to ensure that it is completed at night (within 4 hours); the
platform provides sufficient disk space; the disk capacity provides a redundant method of RAID "0+1" on the premise of meeting the stable operation of the system, and ensure that the average utilization rate of the disk is less than 70% when busy; the
system message processing delay (the time interval from the system receiving the request message to the return of the reply) is no more than 500 milliseconds (99.999% probability). The average failure-free time of the
system is no less than 26280 hours (3 years); the average failure-free rate of the
system is no less than 99.99%; the corresponding traffic control measures should be adopted for the processing capabilities of the platform to meet the requirements of processing delay and CPU share, and ensure the stable operation of the system; the
platform system should have telecommunications-level reliability, multiple redundancy, backup and cluster processing mechanisms and functions, and key components and databases should have redundant backup and load sharing mechanisms, and the system should be redundantly configured to ensure that the system has no single failure point and should be easy to expand and maintain.

System Quality

System Robustness

We will provide the demand side with mature, stable, fault-tolerant and easy-tolerant systems. Our bidding documents should clearly specify the MTTR and MTBF indicators (subject to software and hardware).
eliminates human errors. System crashes and failures caused by the application system itself. The average time of failure-free (MTBF) is greater than 365 days, and the average time of repair (MTTR) should be less than 4 hours. To eliminate human errors, if the system errors caused by the application system itself are not allowed to be more than 100 days, the average repair time (MTTR) should be less than 30 minutes.
technical documents submitted with the system clearly identify the measurable functional and performance indicators implemented. The
application system supports continuous work of 7×24 hours. When any component in the application software is updated and loaded, it does not affect business operation and service without updating the interface with the upper and lower components. The
system uses a combination of incremental backup of and full backup to regularly backup important system data. When the
application system is handling peak service, the memory utilization rate of each host device shall not exceed 70%, and the average CPU idle rate shall not be less than 30%.
application system supports load balancing capabilities and supports application deployment on multiple servers to avoid single point failure of the application system .The
application system has a good parallel processing mechanism, and has an effective arbitration and locking mechanism for competition for access conflicts, fully guaranteeing the integrity of transaction processing, reducing system I/O overhead, and improving the queries and accesses of concurrent users.

system should be secure

The transmission of key data must support reliable encryption to ensure the integrity and security of key data. The
system provides effective security and confidentiality measures to ensure the security of the system and data resources, and prevent illegal intrusion of system resources. The intrusion detection system should record and alarm the security incidents; the
system uses irreversible encryption to save such passwords, and the system should support encryption algorithms such as MD5, crypt and other encryption algorithms.
We will provide detailed instructions on network security, data transmitted on the public network, encrypted with national standard encryption algorithms, and list the algorithm and related software list in the bid. The
system makes full use of data encryption technologies such as firewall, security certificate , SSL, etc. to ensure the security of the system and data. Data packets entering the internal network are scanned and filtered through firewalls (hardware firewalls), and access rules can be restricted according to users, IP addresses, access types, etc. The
system can judge and prevent common intrusion behaviors. Provide address translation function to block internal network details and prevent external hackers from using IP detection technology to discover internal network structure and server real addresses, thereby achieving targeted attacks. The
system can monitor network communications, promptly detect any hacker intrusion or suspicious access behaviors from within or outside the network, and promptly alarm and block.
The solution provided by us ensures the security of transmission. The network layer needs to authenticate the source of the message to prevent attackers from using masquerading addresses to send messages, ensure that the message does not change when transmitted on the network, ensure that the message content is not read during transmission, ensure that the unauthorized party cannot read the content of the message, ensure that the authentication message is not duplicated, and avoid the attacker intercepted authentication message by resending the intercepted authentication message to interfere with normal communication.
system periodically backs up system files (excluding the interface buffer for file transfer, and the contents in the buffer are described in the chapter on system interface data backup), which can quickly repair system files after the system crashes.
Different operators have different data access rights and functional operation rights. The system administrator should be able to configure and manage the permissions of each operator.
system supports the requirement of periodic changes to the username and password required for system operation. The
system compulsory implementation of operator password security rules, such as limiting password length, limiting password modification time interval, etc., to ensure the legality of its identity. The
system supports the configuration of operation failure time. The application automatically fails when the operator does not perform any operation on the interface within the configured time. The
system provides complete audit functions, and each addition, modification and deletion of the system's key data can record the corresponding modification time, operator and data records before modification. The audit function of the
system provides a combination of audit records for querying the system based on the time period, operator, key data types and other conditions. The audit function of the
system provides querying historical audit records for specific key data.

system ease of use

system is easy to install and use, has a consistent user interface, and is a Chinese operating interface. For convenience of use, the system sets navigation bar and other contents. The
system can complete basic management tasks in the browser. User input errors should be detected and reminded as soon as possible that the
system has complete online help functions.
The product documents submitted with the system include complete system training materials, training test questions and training assessment methods for users of different levels.
manufacturers can confirm users' qualifications for a certain operation level of the product by issuing qualification certificates to the product.
For ordinary users who are proficient in business and familiar with computer operations, they can master the operating skills of the basic functions of the application system through on-site training.
For system administrators, they can master the operation skills of applying system management related functions through no more than two weeks of training. The
application system provides a consistent graphical user interface style. The
application system implements the operation interface of ordinary users in B/S mode. The
application system supports the operator to access the functions required by the business after logging into the system without more than three mouse clicks. The
application system supports opening multiple management windows simultaneously to operate different tasks in parallel.
application system supports all functional interfaces in a business process to have shortcut links to return to the previous operation. The
application system supports the completion of the main operations in an interface window through the keyboard. The
application system supports access to all control objects in the same window through the Tab key or the Enter key. The
application system supports setting shortcut keys for common functions to facilitate switching between functions; the functional definition of shortcut keys remains consistent across the entire system. The
application system uses a paging mechanism to display the query results, and displays the number of records returned, the current page and the total number of pages. The
application system found that the user submitted an incorrect information, and clearly prompted the user for the reason for the error in the form of a pop-up window, and focused the interface control on the control object where the error occurred. The operating interface of the
application system uses "*" to clearly identify the required input information.
When the application system is executing a request submitted by the user and cannot return, it clearly identifies that the system is in a busy stage.
For complex information structures, the system uses a framing mechanism to display different information contents in the same window and automatically refreshes the information contents of different parts.
application system function menu is organized according to the classification method of functional domain and function group.
For menu functions that the operator does not have permission to use, the application system does not display the menu or set it to an unavailable state. The
system provides online help functions, and the corresponding detailed instructions can be found for each operation function. After the
operator logs into the system, the system can actively remind the tasks waiting for the operator to handle.

system maintainability

has a complete data backup and recovery mechanism, and the backup and recovery time meets the system design indicator requirements. The
system has convenient and can be performed regularly and analyzed for business test functions;. The
system is easy to modify. Modification of a certain module will not affect the normal operation of other modules. The
system is easy to expand, and when adding new services, it is required to make as few modifications to the system as possible. The
system has self-management and monitoring functions, and can monitor the execution of each module in real time.
The system provided by us should have the function of using Party A's existing time synchronization system for time synchronization and automatic time adjustment.
The system we provide should have the functions of an online upgrade protocol and version, and will support the online upgrade of the external interface protocol of this platform and the modified system version without interrupting business. Any errors that occur during the operation of the
system should have a clear error number, and the error handling methods and steps can be found in the corresponding maintenance manual of the system. The
application system supports monitoring the operating status of each application component through a unified graphical interface. The
application system supports the ability to monitor all alarm and abnormal information of the application system through a unified graphical interface.
application system adopts component design idea, and the system framework is separated from business logic; it requires an open architecture. The
application system supports the access to the version information of each component and contract of the system and the corresponding function description through a unified graphical interface. The
application system supports separate upgrades of each component, and should implement online upgrade functions as much as possible.

System Completeness

) The application system delivered by us has a clear version number.The delivery document of the application system includes at least:

"Demand Analysis Instructions"
" Summary Design Instructions "
"Logistic Model and Physical Model Design Instructions
" Detailed Design Instructions "
"Test Plan"
" Test Cases 》
《Test Report》
《Maintenance Manual》
《Operation Manual》
《Training Manual》
《Inauguration and Online Plan》
《Inauguration and Online Report》
《Business Standard Compliance Table》
》《Technical Standard Compliance Table》

》 Each version of the application system submits a change description and ensures consistency of the delivery document.

) The "Business Specification Compliance Table" clearly identifies the degree of support the system for each detailed functional requirements of the business specification. The degree of support includes three levels of support strength, full support, partial support, and non-support. For some support, explicitly specify whether or not.

) The application system can support new products, marketing policies and related foreseeable changes in business demand through certain configurations.

) The application system supports Chinese character processing as stipulated in relevant national standards such as large Chinese character sets, and can be processed, displayed and printed.

) The source code of the application system has detailed and clear instructions and comments.

) The scheme and equipment configuration proposed by us in accordance with the requirements of this specification can complete the network connection and all required functions. There is no shortage of cables, network card or other accessories, and there is no situation where the performance of this engineering equipment and software does not meet business needs and system functions. Otherwise, we must fill in the missing equipment and software for free within two weeks.

system scalability

system can add network devices or templates at any time to expand the entire network, without adding any investment, and improve network transmission speed by selecting communication protocol and access communication rate to increase network transmission speed and reduce system operation costs. It should be easy to expand and maintain. Can support smooth and uninterrupted online expansion or new services.

system testability

technical documents submitted with the system clearly identify the measurable functions and performance indicators implemented.
We have a fixed testing engineer to conduct special testing work. After each new functional test is completed, we provide detailed testing documents, including test use cases, methods and results, etc., and deliver them to the bureau staff for acceptance tests. The test results should be in line with reality, and items that fail the test will be promptly fed back and modified.

system portability

application system can be conveniently ported on different mainstream UNIX server (such as IBM, HP, ORACLE, FUJITSU, etc.) or x86 server . The
system is completely independent of storage devices, backup devices and various network devices. The
application system supports porting between different mainstream database platforms (ORACLE, INFOMIX, DB2, SYBASE, etc.). During porting, it is not allowed to modify the business logic components, and the information service components that directly operate the database are modified as little as possible. The
application system provides a graphical installation and configuration interface. The
application system supports automatic upgrade of client software version. The
application system supports porting between different mainstream middleware platforms.

system traceability

application system every function implementation tracks the corresponding design and requirement content in the design and requirement files. Each requirement in the
requirement file can track the design elements involved in the requirement and the final functional implementation. When an exception error report occurs in the
application system, it can provide detailed exception context information.

system easy installation

application system provides a graphical installation and configuration interface. The
application system supports automatic upgrade of client software version.

project technical solution

In the following functions, if the system needs to perform periodic operations, the cycle can be configured; if not specified, the default parameters configured by the system are all requirements put forward in this specification.

system architecture

This period of the project upgrades and transforms functions such as acceptance subsystem, accounting subsystem, basic management, system management, unified push platform, sales assistant, and marketing subsystem (sales support center). The functional architecture diagram of this project is as follows:

We will describe the overall functional architecture and technical architecture plan of the system in the project proposal, and reflect the changes to the current situation.

software architecture

most of the functions of this project continue the original technical architecture. The software architecture diagram is shown in the figure below:

CRM system software technical architecture diagram

This project is based on the original marketing subsystem and implements the sales support center. According to the group's digital operation platform specifications, the "platform + application" model is adopted to build a cloud-based digital operation platform. Based on the general distributed technology platform, the application capability center is built according to the business aggregation characteristics. The data and application are separated, and the capabilities are separated from the interface. The capabilities are arranged, the interface is lightweight, flexible and configurable, and the application level is elastic and scalable.

Digital Operation Platform 3.0 System Application Deployment Architecture:

) Adopt the distributed microservice framework springcloud solution to realize the centralization of the business system and greatly reduce the coupling degree of each business module .

) Application docker transformation, resource elastic scaling, agile development capabilities, grayscale release , real-time resource monitoring, and unified configuration. The application deployment architecture of

system is as follows:

Figure 4-4 System technical architecture

Digital Operation Platform 3.0 Database deployment architecture:

) The database uses self-developed components as a whole. At the same time, in order to reduce the impact on the entire network and ensure business processing performance, the principle of deployment is adopted by province and database.

) Data sharding principle: meets the principle of high data clustering, has good scalability, and can evenly distribute data reading and writing.

) The data is separated by read and write to ensure the performance of the core database. The main library provides reading and writing capabilities, while the replica only provides reading and operation capabilities.

system database deployment architecture is as follows:

Figure 4-5 System database deployment architecture

function construction plan

We will describe the system's functional design plan in detail in the project proposal, and organize the summary table of the function construction plan, reflecting the new additions and transformation attributes and specific contents of each functional point.

acceptance subsystem

Order acceptance

Premium dedicated line (OTN) product

Support for premium dedicated line (OTN) product business, mainly including:

realizes the acceptance and process of new installation, change, disassembly and other businesses of the Group's CRM support premium dedicated line products;
distributes order completion tasks, completes order completion processing through the platform interface, and archives order generation in use data of product instances;
realizes the accounting billing and settlement processing of the Group's CRM support premium dedicated line.

intelligent dedicated line product

supports the opening of intelligent dedicated line product business, including:

to realize cloud account synchronization: the account manager logs into the provincial CRM system to create an Tianyi Cloud account through the interface and provides it to customers.
realizes login authentication function: customers log in to the smart portal through Tianyi Cloud account, and log in to the Tianyi Cloud portal with the smart portal.
realizes authentication of customer information and discount data: Customer login to the smart portal to call the customer information and discount information interfaces provided by the provincial CRM through the DCOOS platform.
realizes address query: the smart portal service is opened, and the installation address is provided on the DCOOS platform through the call server opening.
realizes query of VPC ID, cloud resource pool VPC subnet, etc.: smart portal service is opened, and information cloud platforms such as VPC ID, cloud resource pool VPC subnet provide interface query.
realizes resource verification function: before ordering, you need to check whether the resources are available, and the smart portal call server is opened to check whether the resources are available through the resource verification interface provided by the DCOOS platform. If the resources are available, they can be activated, but if the resources are not available, they cannot be activated.
realizes business activation: placing an order on the smart portal, and calling the server to activate it through the activation interface provided by the DCOOS platform.
realizes order instance synchronization: the announcement is completed, and the group CRM synchronizes the order instance information to the provincial CRM system through the DCOOS platform.

satellite broadband traffic (enterprise version) product

supports the group's CRM's ability to accept satellite broadband traffic enterprise version product, mainly including:

configuration product, sales information, configuration product relationships, and configuration product permissions.
supports new satellite broadband traffic (enterprise version) product installation services. Configure the new installation business flow chart, configure personalized verification rules in the new installation business process, develop new installation business involves pages, and develop back-end data processing functions and logic.
supports satellite broadband traffic (enterprise version) product disassembly service. Configure the disassembly business flow chart, configure personalized verification rules in the disassembly business process, develop disassembly business involves pages, and develop backend data processing functions and logic.
conducts satellite broadband traffic (enterprise version) products, and conducts new installation and disassembly business tests nationwide in the production environment.

FIRST industry application products

supports the FIRST media dedicated network product business opening
realizes the acceptance and process of new installation, change, disassembly and other services of FIRST media dedicated network products supported by the group CRM;
distributes order completion tasks, completes order completion processing through the platform interface, and archives orders to generate product instance in-use data;
distributes instance data to the provincial CRM system;
distributes instance data to the network subsystem.
supports the Group CRM to accept FIRST medical special network product
to realize the acceptance and process of new installation, change, disassembly of FIRST medical special network products;
realizes the completion task of distributing orders, completes the completion processing of orders through the platform interface, and archives the order to generate in-use data for product instances;
realizes the distribution of instance data to the provincial crm system and network subsystem;
realizes the public exemption service function of FIRST medical special network products.
realizes the IP address management function of FIRST medical private network.
supports the configuration of FIRST medical network standard fees.
realizes FIRST medical special network products and business opportunity transfer function.
supports FIRST medical special network products and conducts full business testing in 31 provinces across the country.

Cloud Network Business Panoramic Display Products

supports the opening of cloud network business panoramic display product business, including:

Cloud Network Business Panoramic Display Product Acceptance and Loading, realizing business acceptance and disassembly.
realizes the distribution of panoramic display data to the server opening system.

cloud relay product

increases the ability to accept cloud relay products, including:

has added a new cloud relay product acceptance page, the main display fields are: customer information, charging information, business functions and other fields;
has added a new cloud relay product business acceptance process, and the business manager reviews;
has added a new cloud relay business change page, and the main changes have business functions;
has been accepted and issued a leading platform, and a new issuance interface is added;
has been accepted and the cloud relay product has been registered and the product instance is issued.

Work number product

increases the acceptance ability of work number products, including:

new work number product acceptance page, the main display fields include: customer information, charging information, business functions and other fields.
added a new work number product business acceptance process, and the business manager reviews it.
has added a new work number business change page, and the main changes include business functions. After the
work number product is accepted, it will be issued to the pilot platform and a new issuance interface will be added.
work number product has been accepted and added to the complete interface. After the product is accepted and rented by
, the product instance will be issued to the CRM interface.
has added a batch card opening acceptance page for work number. You can choose the card opening acceptance place and number of cards according to the region. New work numbers will be added to open a batch of card and then issued a 4G interface. After
has added 4G card opening, the issued number is returned to the group CRM interface through the FTP interface. Add work numbers to query the page after batch opening, displaying the expected number of numbers and actual number openings. After the new work number is successfully opened, the number is issued to the capability platform interface.

Cloud high-speed product

realizes the opening of the Tianyi Cloud Portal in the cloud high-speed, supporting the ability of cloud high-speed to quickly accept and minute-level activation.

Tianyi Cloud Portal Acceptance
realizes the acceptance of new installation, points and changes of cloud high-speed products in Tianyi Cloud Portal (cloud high-speed IPVPN supports VPC interconnection address changes and access bandwidth changes, cloud high-speed VLL supports access bandwidth changes) and disassembly services. After the
is accepted, it is imported into the CRM system through the interface. After the CRM system generates orders and automatically submits them to the service opening system for one report and full completion. After the full report, the CRM will automatically start renting and automatically complete delivery. After the full report, the completion will be reported to the Tianyi Cloud Portal through the order information feedback interface, and the customer order status has been activated (201400). After the order initiated by the Tianyi Cloud Portal is issued and opened by the service system after the order review is issued, the backend has no resources to initiate a refund application, and CRM automatically stops opening the original order. The review is to agree and stop opening (interface query the source of the order), and wants the Tianyi Cloud Portal to return to the customer order status has refunded the order (401400). Then the server will be cancelled and order refund interface and the Tianyi Cloud Portal Order Information Feedback interface. When the value of fixed price (fix_once_flag) in the
wing cloud portal is 2, the CRM system needs to calculate the monthly fee according to the tariff standards, and then import it into the accounting system to make the payment normally. When the price (fix_once_flag) is transmitted to 1, CRM takes the cost value of the Tianyi Cloud Portal interface (the cost value has been transferred to 0 in the interface agreed upon). When a customer initiates an access bandwidth change, the monthly fee should be automatically changed according to the standard tariff, and the effective time of the monthly fee is equal to the time of automatic rental.
Tianyi Cloud Portal is open for 6 interfaces:

customer information query interface, query customer account information;
customer information maintenance interface, create customer information information;
product new interface, new installation and replenishment circuit;
main sales product change interface, supports VPC interconnection address change and access bandwidth change: VPC interconnection address change only changes to Tongda VPC IP network segment. The access bandwidth changes only change the access bandwidth; the
disassembles the machine interface, disassembles the machine and cancels the rent; the
order information feedback interface, and the order is completed.

supports cloud high-speed exclusive version to place an order with optional CN2 or DCI and add exclusive cloud VPC counter-checking functions, including:

cloud high-speed-IPVPN new installation, replenishment, batch import, details, instances and cloud high-speed-VLL new installation, details, instances, and new attributes: 'PE homeowner', 'is exclusive cloud', 'exclusive cloud name';
PE homeowner is placed in business information, whether exclusive cloud and exclusive cloud name are placed in vpc information;
verification: add verification when saving the project. In the same network identification number, the PE homeowner option value must be the same. (Involving new installation and replenishment);
constraints: "PE attribution" is prohibited from being modified in the detailed interface;
server opening interface: new attribute "PE attribution";
cloud management interface: new exclusive cloud "query projectID" interface and exclusive cloud "query VPC list" interface. First, query the projectID through the exclusive cloud name, and then query the exclusive cloud VPC id

to accept access bandwidth changes according to the projectID, email ID and resource pool ID. When accepting access bandwidth changes, the acceptance interface and detailed interface add attribute separating start time and separating end time, and the time format YYYYMMDDHH24MISS. New installation, disassembly and other changes do not fill in the cut-off start time and cut-off end time.

optimizes the circuit activation progress function. When the attribute "PE belonging" is DCI, the current process template is adopted. When "PE belonging" is CN2, a new process template is added.

IPRAN product

improves the support capabilities of IPran acceptance and process, realizes IPran batch acceptance, IPran cloud dedicated line acceptance and processing capabilities, and simplifies the process and improves activation efficiency.
IPRAN needs to be accepted one by one by one by one, and a template for batch acceptance is added. IPRAN product acceptance, realizes the download of IPRAN product acceptance templates and batch import acceptance of IPRAN product acceptance, and at the same time distinguishes two sets of acceptance templates from group import and non-group import. The acceptance and process of new installation acceptance, address change, quality improvement, rate change and other services of
IPRAN products, so as to realize whether to purchase and open a cloud resource pool site.
removes the IPRAN long-distance resource filling process, that is, the group CRM defaults to "long-distance resources" and does not send a resource confirmation form to the long-distance network to fill in".
is to simplify the activation process of CN2 cloud dedicated line and IPRAN cloud dedicated line, and realize the ability to automatically obtain cloud service-related information in IP virtual private network and Ethernet dedicated line products:

IP virtual private network-ordinary point (CN2) acceptance, add local VPC ID, local VPC IP network segment/mask, CTYUN registration email, and issue CRM-server opening, CRM-net division, and CRM-cloud pipe;
Ethernet dedicated network acceptance: add local VPC ID and local VPC IP network segment/mask, CTYUN registered email address/mask, customer side interconnection address/mask, cloud side interconnection address/mask, and issue CRM-server opening, CRM-network division, CRM-cloud pipe; among which the local VPC ID and local VPC IP network segments/masks are obtained through the CTYUN mailbox and resource pool query cloud management system interface.

supports the acceptance of cloud network integration services in the province, realizing the ability to provide the provincial CRM acceptance services, as well as related supporting transformations such as attribute optimization, order generation, exclusive short process configuration, automatic activation, and automatic rental. Including business scenarios such as new additions, changes, dismantling, and cancellation.

cloud dedicated network product

support The cloud dedicated network product received by CRM includes the ability to process cloud dedicated network products, including

to realize cloud dedicated network products, new installation, normal change-site IP address change, normal change-rate change, rate change, shutdown, disassembly service acceptance and process processing.
realizes the task of distributing order completion, completes order completion processing through the platform interface, and archives order generation data in use.
supports cloud dedicated network products, and operates the entire production environment across the country.

95 product

one-code 95 dedicated line extension bit length is changed from the maximum 5 digits to the maximum 14 digits.

involves interface: new installation, supplementary recording, details, abnormal changes - other business changes, normal changes - other business changes; when the extension bit length is greater than 14, a prompt message is given "output bit length: a positive integer that cannot be greater than 14".

Yundi product

according to The Yundi department requires the transformation of the Yundi product functions to achieve the following functional transformation:

Yundi product increases normal changes - contract changes, contract changes support individual changes and batch changes;
Yundi contract number rules optimization, verify whether the contract number and MSS neutral item numbers match after the change, etc.;
Yundi new installation supports batch import function;
change process adjustment, adding network to accounting changes and contract changes The confirmation process of the Internet security product operation center; the new installation process of
is adjusted, the demand order is cancelled, and order acceptance is directly carried out.

ICT product

supports batch acceptance function of ICT products, realizing the function of judging whether to verify contracts based on the settlement type.

relay business product

supports relay business products to enable the shared relay product function. The relevant transformation content is as follows:

has added a shared relay product to support the acceptance and process support of CN2 business shared relay.
realizes the process adjustment of CN2 relay and ChinaNet relay. If the A-side port and A-side equipment are not filled in, it must be transferred to the "Fill in the A-side port resources" and "Fill in the A-side resource" link.
CN2 relay and ChinaNet relay add fields such as IX relay types.
Implement the service of the trunk line reporting that the access number cannot be the same number. The trunk line access number can be filled in numbers and letters, and supports the distinction between the same access number by adding letters.

Enterprise broadband LAN product

optimizes the enterprise broadband LAN product, mainly including the following functions:

realizes the enterprise broadband LAN product in new installation, points, re-entry, batch import, order details, example details, Rate change, quotation, accounting change, service order-business report completion, IP address change page: Optimize the properties, verification rules, and data configuration of "number of available IP addresses", "accessible IP addresses", "number of available IP addresses", "number of available IP addresses monthly usage fee", "calculation rules, and data configuration.
realizes the new installation, replenishment, re-entry, and detailed pages of enterprise broadband LAN products, and adds the "one-time fee collection method" field, verification rules, and data configuration.
realizes the new direct transfer function of enterprise broadband LAN products, configures applicable scenarios and business verification rules, configures personalized processing logic of flow charts, and develops back-end data processing functions.
realizes enterprise broadband LAN products and adjusts billing rules for disassembly business. Add the logic of interacting with the accounting system when the dismantling business is stopped or the leased-refund date is changed.
realizes enterprise broadband LAN products and optimizes the output business notification order export template.
realizes enterprise broadband LAN products and optimizes the business process of changing customer names.
realizes enterprise broadband LAN products and optimizes order details pages.
realizes enterprise broadband LAN products, adds batch modification requirements function, verification rules, and data processing configuration.

IDC product

realizes unified management of IDC products, accepting one by one, and billing one by one. The transformation content of this period includes:

billing method function adjustment: IDC traffic billing method change support can take effect in the same month; IDC business can increase billing methods: half a year (2, August charge), half a year (5, August charge);
transfer function optimization: IDC relaxes the name change process in the process of transferring and releasing Limitation of the number of instances of batch operation;
batch modification function adjustment: all IDC products increase the batch modification function of developers;
business information adjustment: IDC services increase IP address broadcast related fields, Internet bandwidth rental add IPv6 related fields;
contract rules adjustment: when selecting a contract, the contract is not required to be signed;
instance library export function adjustment: Export and add fields such as rack specifications;
adds the charging place change function; adds the order refund function; changes in IP address for IP rental adds the "Import IP Address Template" function and the sorting function of related queries; changes in accounting of dynamic Internet bandwidth rental products adds batch operation function; adjustment of
withdrawal time: the IDC withdrawal time accepted by the group is the withdrawal time entered by the account manager; adjustment of power requirements for
: The power requirements field in rack rental supports sharing and settlement according to requirements Functions; changes in
accounting have increased business order reception; adjustments to the audit process of each province (including Sichuan, Chongqing, Guangdong, Zhejiang, Jiangsu): For example, the orders sent to Sichuan Province for review are sent to Sichuan Province for review, the audit process of Zhejiang Province for review is added to local network companies and provincial companies for review, and the audit process of Jiangsu Province for review is added to the audit process of provincial company business supervisors and leaders for review, etc.;
has added a dedicated computer room product, including process transformation, bill subsidy, and two-level interface transformation.

IP virtual private network product

National IP virtual private network-189/190VPN When new products are installed or replenished, re-entered, and batch imported, the acceptance page rules are optimized as follows:

When the "Hosting Service" field in the business information selects "Industry SMS" and "VPDN": the network topology is defaulted to "star" and cannot be modified; the site attribute is defaulted to "IPV4" and cannot be modified; the routing protocol is defaulted to "static" and cannot be modified; the user LAN network segment address/subnet mask: default to "/", and cannot be modified.

supports the acceptance of cloud network integrated services in the province, and realizes the ability to provide the provincial CRM acceptance services, as well as related supporting transformations such as attribute optimization, order generation, exclusive short process configuration, automatic activation, automatic rental and other related supporting transformations.

MSTP product

optimizes port type options, and adds FE optical port selection. Develop background data processing logic and update interactive data logic with other systems.

optimization rate option, increasing the super-large rate selection. Develop background data processing logic and update interactive data logic with other systems.

cloud recording product

cloud recording acceptance change is when the interface is issued to lead the account manager information: account manager work number, account manager name, account manager phone number.

increases the order quantity limit, limiting a customer to only order one cloud recording product.

cloud host product

optimizes cloud host products, and the main construction content is as follows:

cloud host product ordering function:

New discount method: overall discount, some resources are discounted.

has added host specifications; data disk parameters.

Acceptance page field

optimizes shopping cart number and changes it to order number.

optimized ordering page: add text instructions.

cloud host product notification function

order, renew, upgrade, order is sent to the cloud platform for half an hour without response, and alarm notification is sent.

cloud host order, renew, and upgrade. If the cloud platform reports completion, you can notify the account manager based on the completion information.

cloud product is activated (ctyun account registration). After the activation is successful, a successful notification will be sent to the account manager. After the group went online and listed, the group and provinces used the group CRM system as the only entrance for exclusive cloud acceptance: the

transformed the acceptance page to add resource pool, availability zone, and computing unit;
added real-name authentication link;
added order cancellation link.

outbound call product

supports the group CRM to accept Yimatong 95 dedicated line-output call products, including:

realize Yimatong 95 dedicated line-output call product new installation and disassembly service acceptance and process processing.
realizes the task of distributing order completion, completes order completion processing through the platform interface, and archives the order to generate product instance in use data.
has added 95 new outbound call audit permissions and initialized permission whitelist.
has added a new Yimatong 95 dedicated line-out call product, valid email reminder function, configuration verification rules, and development of backend data processing functions and logic.
supports Yimatong 95 dedicated line - outbound call products, business opportunity transfer function; supports the business opportunity side inquiry of 95 number status function.
supports Yimatong 95 dedicated line-output call products, interacting with business opportunities and service opening systems customer and order data.

SDH product

supports SDH product ordering, change, supplementary, batch import, detailed viewing function optimization to achieve the transformation of the following functional points:

realizes the rate of shielding 2.5G, retains 2M, 8M, 34M, 45M, 155M, 622M, 2.5G, 1.5M, 1G and 2G, and those greater than 2.5G remain unchanged;
adds the configuration of a 45M rate standard fee, and applies standard fee when transferring orders. When verifying local tariffs at the A and B ends: the access type is "in business area", and the local monthly rental fee is applied (18,545 yuan/month); the access type is "business area", and the interval monthly rental fee is applied (36,182 yuan/month).

Internet dedicated line product

supports the group's price approval system for the price approval work of the Internet dedicated line product. The CRM system calculates the standard fees of various rules based on the different BGP routing and access methods of the Internet dedicated line product, and transmits the data to the price approval system through the interface.

public circuit-free function adjustment

realizes that the public circuit and the customer circuit need to be opened in the same IP virtual private network number:

supports the public circuit under 189/190VPN product;
allows the public circuit to be filled with non-public circuits;
public work order reminder emails are transformed into configurable functions.

test report function adjustment

realizes the group's ATM, DDN, FR, IPRAN, IP virtual private network-189/190VPN, IP virtual private network-MULTI-VRF, IP virtual private network-X site, IP virtual private network-Y site, IP virtual private network-Normal point, MSTP, SDH, cloud private network, large bandwidth transmission dedicated line products test report rules optimization:

will open, fill, fill, add, batch import, electronic ordering and change orders initiated by the group. The default selection is "Yes" or check it, and can be modified.

This requirement does not include B-side business initiated by international companies. If the change order page does not have this field, the original order field will not be taken, and the default is Yes.

device number function adjustment

enterprise broadband-LAN, trunk, ADSL, and ordinary telephone local services have currently checked the equipment number, resulting in some early orders being unable to disassemble the original equipment number and the existing equipment number encoding rules. Now, the equipment number verification of the disassembly is cancelled when the machine is disassembled.

low-delay circuit function adjustment

supports the activation of low-delay circuit services and synchronizes data to save the CRM system. The main transformation content is as follows:

adjusts the two-level interface to realize "Is it a low-delay service", "time delay expected value", "delay estimated value", "delay commitment value", "delay delay within the metropolitan area", "end-B metropolitan area delay", "end-B metropolitan area delay", "end-B metropolitan area delay", "end-B metropolitan area delay" fields are issued.
adjusts acceptance rules to increase international low-delay cities such as Hong Kong and Dalian, and has restrictions on speed and city rules.

end-to-end process display adjustment

supports viewing on-transit circuit activation full process function:

realizes the new page "My on-transit order" function. Configure business rules verification, configure page permissions, and develop background data processing functions and logic.
realizes the new page "On-passing order information list" function. Configure business rule verification and develop background data processing functions and logic.
realizes the new page "Circuit Information List" function. Configure business rule verification and develop background data processing functions and logic.

realizes the new page "MSTP, SDH, IP virtual private network-Ordinary point in the channel circuit activation full flow chart" function. Configure business rule verification and develop background data processing functions and logic.

business opportunity to order function adjustment

supports business opportunity business acceptance, realizing the following functional transformation:

business acceptance and tracking - business opportunity task order agency - select a business opportunity and click to accept. Select the newly installed product and enter the information entry page.
increases product acceptance restrictions only domestic bandwidth products can accept. The required completion time of
information entry page is obtained according to the business opportunity and can be edited.

engineering circuit function

has added engineering circuit function, the main construction contents include:

IP virtual private network-normal point, IP virtual private network-MULTI-VRF, overseas second-layer VPN (VLL circuit, VPLS circuit) to add engineering circuit tag function. Configure engineering circuit functions for suitable scenarios.
has added engineering circuit permissions and engineering circuit review permissions. Initialize the permission data of the account. International company engineering circuit permissions and engineering circuit review permissions, and configure personalized rule verification.
configures personalized verification rules and personalized circulation processes for engineering circuit functions.
IP virtual private network - ordinary point, IP virtual private network - MULTI-VRF, overseas layer two VPN (VLL circuit, VPLS circuit), acceptance page, order details page, add the engineering circuit and engineering document number fields. Develop background data processing functions and logic.
engineering circuit function, personalized data processing of tariff information.
engineering circuit supplement business, personalized configuration of business rules.
batch import function supports batch import of engineering circuits. Bulk import templates, add engineering circuit-related fields, and develop background data processing functions and logic.
supports related fields for engineering circuit functions and correctly interacts with the two-level CRM, service opening and network division systems.

fault declaration function

supports the needs of customer fault declaration notification management upgrade notification management and control, and realizes the customized interface of "customer fault declaration notification management upgrade notification module". The account manager can pre-set information such as designated customers, designated circuits, fault categories, notification time, etc. The network subdivision system can be interconnected with the CRM system through an interface and communicate information with each other.

Customer fault notification notification management new functions: The account manager can specify the specified circuit or business scope and set notifications.
viewing function: can only view but not modify.
Customer failure notification notification management modification function: Support account managers to modify relevant content under their own name.
is added to the operation log to display in the operation log. A new "fault declaration" interface was added between
network points.

network dedicated line process transformation

optimization network line change process support content, mainly including:

optimization SDH, MSTP products and local network resource surveys of A/B ends, long-distance network resource survey work order content, and after the demand order review, the interface issues the server resource survey task, and receives the resource survey results returned by the server.
IP virtual private network products optimize the content of CE and PE local network resource survey work orders, and after the demand order is reviewed, the interface issues the server resource survey task, and receives the resource survey results returned by the server.
adjusts the completion time limit for resource survey tasks to 4 working days. When no one fills in the report for more than 4 working days, the message "no one fills in the report, the system will complete automatically" received by the server feedback shall be subject to the flow and continue to flow to the next link.
provides a switch control page for moving the resource survey task backward. Authorized accounts can be controlled by province. When the switch is turned on, it is allowed to fill in resource investigation tasks on the group CRM or server at the same time; when the switch is turned off, it can only fill in resource investigation tasks on the server, and it is not supported to fill in the group CRM.
implements SDH, MSTP, IP virtual private network (IP virtual private network-189/190VPN, IP virtual private network-MULTI-VRF, IP virtual private network-NNI, IP virtual private network-NNI, IP virtual private network-Normal point) products. When new installation and replenishment of points, verification rules are added when the demand order is submitted for review: the attachment type is real-name authentication attachment and is required. The requirements stage adds the functions of filling out customer real-name authentication and filling out customer managers.
implements SDH, MSTP, IP virtual private network (IP virtual private network-189/190VPN, IP virtual private network-MULTI-VRF, IP virtual private network-NNI, IP virtual private network-NNI, IP virtual private network-Normal point) products. When installing new points and replenishing services, the default value of whether the payment field is provided with the first monthly rent is Yes. Among the warnings that can be initiated by
, remove the warning reason for "Activation has been completed, but the customer has not cooperated with the signature", that is, the warning for this reason cannot be initiated in CRM.
realizes the "Activation has been completed, the customer has not cooperated with the signature" warning from the development of the receiving service. The warning for this reason is handled in a personalized process: the account manager at the initiation of this order will generate a circuit-level new to-do task. The account manager can choose to agree/disagree. If the agreement is agreed, return the message to the service system; if the disagreement is made, the business manager of the initiating order will generate a circuit-level new to-do task. The business manager can choose to agree/disagree. If the agreement is agreed, return the message to the server to open the system; if the agreement is not agreed, the process will end.

B-side business function

supports orders initiated by overseas companies on the system. Some of the required orders entered in the early stage will automatically obtain the standard fee after the order is transferred. For the new installation and all changes of B-side bandwidth business orders initiated by overseas companies, the function of automatically obtaining the standard fee (local monthly rent, long-distance monthly rent, international monthly rent) when the order is transferred is cancelled.

Other information changes

Added domestically to initiate MSTP, SDH, enterprise broadband-LAN, ATM, DDN, ADSL, IP virtual network-normal point, IP virtual network-X site, IP virtual network-Y site, IP virtual network-NNI, IP virtual network-MULTI-VRF, IP virtual network-189/190VPN, trunk line, other information changes, other information includes: contact person A and B end, name, telephone number, business notes, issued in the form of orders, abnormal changes and batch order changes, abnormal changes are added to the original flow number, and letters are added after the review, and the original flow information is invalid after the service is opened.

Project Information Association

optimization supports project information association functions, mainly including:

in the business acceptance process, project information page, and supports the display of contract encoding, contract name, project encoding, project name, project manager fields. Data comes from the business opportunity transfer interface, or manually entered on the page.
Add verification rules when orders are submitted for review: when the order is a group business opportunity, when the project code is not empty and the project manager is not missing, the process continues; when the project code is not empty and the project manager is missing, a prompt is given and the review is not allowed; when the project code is empty and the MSS is delayed, a prompt is given and the review is not allowed; when the project code is empty and the MSS is not delayed, a prompt is given and the review is not allowed.
In the accounting system, the display of contract code, contract name, project code, and project name fields are added.

Order processing and tracking

warning filling function

warning filling initiation rules optimization, and warning filling cannot be initiated after the order completion time is exceeded.
warning fill-in page fields are adjusted, some warning reasons are modified and deleted, and fields such as whether to use the counter-end warning are added. The rules for filling out the warning page of
have been added. Some warning reasons must be uploaded with attachment certificates. Only one warning reason can be selected, and some warning reasons need to be judged for delay. After filling out the
warning, you must send an email to the account manager, business manager, reviewer, etc. If the personnel repeat it only once, the warning result will be feedback after the sending is successful.If the
warning is filled out, if the delay is required, the business manager must also generate a task to be handled if the delay is required. If the delay is required for this order, the delay time must be retained. Another task will be reported to the warning result.
has added a new page for handling early warning delayed tasks. The page fields include fields such as warning reasons, filling in the end direction, and processing results.
warning delay task processing result logic. If you agree to the delay generation, you must determine whether there is an on-the-go order, etc. when generating, and feedback the warning results. If you do not agree, directly feedback the warning reasons.
If the circuit has an early warning delayed task, when it is pending, the required completion time change is initiated from the service acceptance. When the required completion time process is started, the early warning delayed task is automatically cancelled, and the feedback warning result is.
receiving service opening system has received early warning information, and a new warning filling interface has been added.
has added a new warning result feedback interface to the server to open the warning result.

batch modification function

optimizes batch modification function, mainly including:

MSTP product batch modification demand single function, batch modification order function, support batch modification of whether end A is a main point of aggregation, whether end B is a main point of aggregation, VLAN transmission at the end A, VLAN transmission at the end B, and MTU values.
MSTP product order modification function, order and demand order details page, support modification attributes: whether end A is the main point of the aggregation, whether end B is the main point of the aggregation, VLAN transmission at the end A, VLAN transmission at the end B, CE-VLAN ID at the end A, CE-VLAN ID at the end B, CE-VLAN ID at the end B, CE-VLAN ID at the end B, CE-VLAN ID at the end B, CE-VLAN ID at the end B, CE-VLAN reference circuit access number at the end A, and Circuit B reference circuit access number.
MSTP, SDH, DDN, ATM products, batch modification order function optimization, and support batch modification of monthly rental fees and fixed price attributes.
MSTP, SDH, IP virtual private network ordinary point products, normal change-address change, rate change business, batch modification of demand order function, support modification field: demand order requires completion date, whether it is paid together with the first monthly rent, one-time fee charging method, whether the one-time fee is exempt or free, one-time fee collection unit of end A/CE, one-time fee collection unit of end B/PE.
MSTP, SDH, IP virtual private network ordinary point products, new installation, normal change-address change, rate change business, monthly rental collection unit modification function, support modification fields: end A, end B, domestic long-distance, international, local monthly rental collection unit.

progress report function

realizes the visualization and early warning automation of the entire process of the group's CRM system and service, improves customer perception, and optimizes the progress report display function:

, optimizes the template for filling out the attachment of the progress report, changes in the flow number format, title changes, and field adjustments to add display of the A and B ends.

, adjustment of the template for the progress report attachment, removal of dismantling orders and other logical processing.

. The progress report report filling page is optimized for this week and next week’s plan options. The reason for filling out the report should correspond to the warning reason, and the warning reason should be echoed.

port type function

supports the functional transformation of SDH and MSTP services nationwide involving new installations and changing functions.

implements the regular cascade constraint function of port types and rates of terminal A and B. When the port type of
is selected "Other", terminals A and B are selected. Add another port type drop-down box and prompts "In this service, the 'other' port type is an infrequently used port, please confirm and select it. When
implements the port type drop-down box to select a value other than "other", the other port type drop-down box is hidden.
implements the function of prompting more accurate information when importing MSTP and SDH templates.

B2 service

is a standard to support domestic segment bandwidth service resource verification The time limit is 3 working days (except for large bandwidth and low latency services, 5 working days). For the MSTP, SDH, and IP virtual private network requirements form of B2 end that meets the above three working days standards, the resource filling is automatically completed when the resource verification results are not filled in 3 working days, and the two-level interface adaptation transformation is realized.

overdue circuit function

adds overdue folders, displaying circuits that have not been completed after more than the required completion time + 3 working days.
has not been completed folder after the period of time. If the display exceeds the required completion time + 3 working days, the circuit that has not been completed will be changed to + 2 working days. At the same time, the restrictions on display of all products will be modified. After clicking on the folder where the folder that has not been completed after the expiration date is opened, change the "warning" to "new opening"; "expiration" to "change"; and change the "excess period" to "disassembly". At the same time, check the corresponding order according to the title, and change the expiration date of the disassembly order to +7 working days.
sends all circuits that have not been completed in CRM overdue period to the public email address of the service dispatch room of the Customer Maintenance Service Center of the Network Operation Department at 00:00 am every Thursday at 00:00 am.
has not completed the output time after the period is adjusted to Wednesday.
has not completed the period of time and has been added to the customer name, account manager and other fields. After the

A side business function

circuit is transferred to the order, the email reminder sent to the A side of the international company will be added based on the email flow number and initiation bureau, so as to identify which account manager is recording orders and speeding up the transfer of work orders and reducing accounting differences.

Order Tracking Function

Optimized Order Tracking Function, the main contents include:

new order tracking page. The directory tree is provided on the left side of the page as filtering query conditions, and the query results are displayed on the right side of the page. The statistical scope supports orders placed by the current login account, the business manager is the current account, and the account manager is all orders of the current account. The directory tree definition on the left side of the page: Level 1 directory: It is being activated, it has been completed, and the timeout has not been completed, so you need to pay attention to the circuit; Level 2 directory: newly opened, changed, dismantled; Level 3 directory: early warning, no warning. The secondary directory needs to be paid attention to the special treatment of the third-level directory under the circuit: 16 working days - 1 month, 1-3 months, 3-6 months, 6-12 months, and more than 12 months. The query conditions are taken as the selection of the directory tree on the left side of the page, and the circuit-level query results are displayed on the right side of the page, including 30 fields: flow number, circuit code/equipment number, customer name, customer code, product name, sales product name, document status, account manager, account manager contact number, business manager, etc. Supports the function of exporting query results into excel files.

contract rules

optimizes contract rules and adds contract number display rules function; at the same time, adds the prompt function of cross-provincial circuits; and the notification function of test circuits, mainly including:

cross-provincial circuits verify the issuance of contracts during the order transfer stage. After the
test circuit expires, it adds a prompt function to remind the account manager to postpone, transfer to formal business or dismantle the machine. After the
test circuit expires, the system will automatically send emails and text messages to the account manager and distribute to-do orders.
contract number selection rules optimization, including adjustments to the international business triple contract number and contract number display rules.
contract number display rules: add all contracts of the account manager to which the order belongs, and display the contract of the login person by default. The contract number is sorted in reverse order according to the signing time.

resource verification function

supports the requirement of speeding up the opening of orders, and cancels the resource verification tasks according to the product and business type: such as renewal changes of DDN, MSTP, ATM, routing changes of IP virtual private network, and number of site routing changes.

Business Notification Function

To adapt to actual business needs, improve business processing efficiency and order corresponding workload, and increase the business Notification Serial Number Function.

Bandwidth product output business notification

For new installation, abnormal changes, normal changes and disassembly orders of bandwidth products, the serial number column format in the output excel version business notification Notice is implemented as output stream number + small serial number.

realizes the function of non-bandwidth services to output business notification orders.
For non-bandwidth products, such as data center (IDC) products, ICT and other services, the serial number column format in the output excel version business notice is implemented as output stream number + small serial number.

Rate change

optimizes the rate change functions of MSTP, IP virtual private network, and ATM products, including: When the rate changes are made in normal changes and abnormal changes in

, the monthly rent price can be modified before the order is submitted for review, and the yes or no can be modified, and the review can be continued after the modification.
After modifying the monthly rental fee, the accounting system will be synchronized after the order is submitted for review.

Product master data transformation

In order to cooperate with the establishment of the new product system of the enterprise, the group CRM transforms the product code and master data, and supports the provincial support of the new and old versions and the interaction capabilities of each province:

reconfigures product management according to the product encoding in the enterprise product catalog document;
transforms the two-level audit interface for bandwidth-type and other services, bandwidth-type services, and IDC-type services and intensive services such as IDC, the international company digital operation platform order interface (adapted with old code), and the two-level order interface for one-time charging services, etc.;
realizes the sub-provincial support and function functions, develops interface control functions, and controls some of the new product codes. Some of the old product codes are used.

product instance library

data center product instance library

optimizes the data center product instance library functions, including:

data center product instance library page, display query results support display contract encoding and customer encoding fields. And place the positions of these two fields in a fixed area without being affected by scroll bar drag.
data center product instance library exports the excel table, supporting the display of contract encoding and customer encoding fields.

query statistics

workload statistics

combined with actual business statistics and assessment requirements to realize the "Daily Workload Statistics" report:

supports the business statistics and assessment requirements for opening business, and adds the "Daily Workload Statistics" report;

realizes the workload statistics of the business manager and project manager of the report statistics group delivery and service support center.

supports Beijing local network's statistical business on IDC data:
adds IDC statistical reports.
has added the completed circuit statistics for the whole process.
adds the function of the rental circuit statistics table.

Completed Timely Rate Statistics

supports the completion timely rate statistics function of LAN products, and adjusts the completion timely rate statistics report to statistics in the two dimensions of the south and the north.

network dedicated line activation timely rate statistics

supports network dedicated line product business activation timely statistics business, and transform the following functions:

realizes the monthly statistical analysis report to add a one-time activate success statistics.
realizes the statistics of successful activation of one-time: the number of circuits whose completion date is earlier than the first required completion date of the order + the circuit whose completion date is later than the required completion date (excess) is completed before the required completion time of the order and completed within the specified time limit without reason.
adjusts the monthly statistical analysis report and then opens the successful statistics field again.
adjusts monthly statistical analysis reports to achieve the first warning conditions once again when opening the successful number rule.
adjusts the monthly statistical analysis report, and adds statistics on the reason for the timeout on the A side and the reason for the timeout on the B side.
adjusts monthly statistical analysis reports and adds new timeout reason query rules.
adjusts the monthly statistical analysis report, and adds new rules for completion overtime. Any one of the A, B, backbone, main pressing bureau, (full report completion) has a report completion time later than the first order required completion time. Any one of the report completion time is later than the initial value of the order required completion time, which is considered to be completed overtime; the circuit for completion overtime analysis of the completion status and reason of the main pressing bureau of the A, B, backbone network; first determine whether the completion time is reported: if the completion time has not exceeded, it is empty. If the timeout is reported, determine whether it is the main adjustment bureau.
adjusts the vertical coordinates of monthly statistical analysis reports and adds two statistical items: Southern statistics and Northern statistics.
adjusts monthly statistical analysis reports and adds the requirements to open the circuit terminal statistics. The rules are documents with the same province A, B and the entrance and exit bureau.

Sales Product Order Query

Optimizes sales product order query functions, including:

) Sales Product Order Query Function, SDH, MSTP, IP virtual private network, IPRAN, large bandwidth transmission dedicated line, DDN, FR, ATM products. When setting query conditions, optional fields are added to the product's unique attributes: resource situation at the end A, resource situation at the end B, single-point completion time at the end B, single-point completion time at the first time.In the query results, add the display of the corresponding fields.

) Sales product order query function, export the excel file template, add the resource situation of end A, resource situation of end B, single-point report completion time, single-point report completion time of end B, and first-point completion time of order.

) Sales product order query function. When setting query conditions for IPRAN products, optional fields are added to the basic attributes of the product: whether to purchase a cloud resource pool.

) Sales product order query function, export the excel file template, and add the field of whether to purchase cloud resource pool.

Early Warning Statistical Analysis Report

Optimizes the early warning document statistics business, and transforms the following functions:

adjusts the early warning statistics report, and increases the number of information on statistics of the number of circuits, the number of timeout circuits, the reason for timeout.
adds corresponding data to display according to the warning reasons.

IDC operation analysis view

In order to further explore the value of IDC intensive operation data, provide data support for IDC business development and planning, and add IDC operation analysis data display view, the details are as follows:

display data content
IDC intensive accounting income data (national revenue for the month and cumulative national revenue for the year);
IDC direct-managed customers intensive accounting income and resources, intensive accounting income and resources for each province;
IDC national resource situation, including total racks, pre-occupation, residual volume, actual volume, etc.;
operation analysis data display.
multiple presentation dimensions:
Group and provinces, the group can view national data, and provinces can view data of the province and local network;
supports cumulative income and monthly income.
access permissions:
can be accessed through connection, and access requires a user name and password;
supports the function of exporting statistics tables for special accounts.

monthly static report

supports the business department's statistical requirements for reports, and optimizes the report function:

adjusts the bandwidth-type business workload statistics table to realize the data display function that can distinguish between the enterprise department and the international department.
adjusts the number of orders placed in monthly static reports, and realizes the data display function of the acceptance statistics that can distinguish between the enterprise department and the international department.

Monthly Statistical Analysis Report

supports the business department to adjust the report functions for the statistical requirements of reports, including:

, adjust the monthly statistical analysis report, adjust the number range, and add current statistics on the road.

. Adjust monthly statistical analysis reports and add provincial displays according to responsibilities.

. Adjust monthly statistical analysis reports and add timely statistics.

Monthly solidified statistical report

combines the temporary data statistics needs of business departments to provide wide table capabilities for orders and product instances, and realize efficient, fast and accurate temporary query statistics capabilities for orders and product instances. A set of commonly used query statistics rules and conditions are added to meet the commonly used temporary statistics needs of delivery departments.

International Business Opening Timely Rate Statistics

supports the business department to adjust the report functions for the statistical requirements of reports, including:

New international business (no reason) to open timely Rate Statistics Report.
realizes the statistical data display of the timely rate of opening international business documents.

Time-out completion work order report

supports the business department to adjust the report function for the statistical requirements of the report, adjust the time-out completion work order report, add circuit code, terminal A installation address, terminal B installation address and full reporting city statistics.

local network resource fee filling

supports business departments to adjust the statistical requirements of reports and add relevant information statistical display to intuitively reflect the usage of local network one-stop work order related links:

local network resource filling statistic table page transformation

add a column after the demand form review date: task distribution date. Two columns are added after the opening date column: resource feedback duration and tariff feedback duration.

Resource feedback duration = task distribution date - resource filling date.

tariff feedback duration = task distribution date - tariff filling date.

Local network tariff filling status table page transformation

Add a column after the demand form review date: task distribution date.Two columns are added after the opening date column: resource feedback duration and tariff feedback duration.

Resource feedback duration = task distribution date - resource filling date.

tariff feedback duration = task distribution date - tariff filling date.

adds data synchronization function

task distribution date (take the createtime field of jtbps.wfworkitem table), which is stored in the order library, and the resource/tax reporting date is stored in the report library, so the wfworkitem table information needs to be synchronized from the order library to the report library.

new reports of each province

provides statistical analysis capabilities based on provinces, and adjusts the indicators in some provinces accordingly. The transformation content is as follows:

(1) Adjust the monthly statistical analysis report, add the statistical items of timely rate in the area involving no reason to activate the timely rate in the place involving

(2) Adjust the monthly statistical analysis report, add the statistical items of the originating place and abnormal changes in the proportion of

(3) Adjust the monthly statistical analysis report, add the statistical items of the number of circuits that have not been completed for a long time at the originating place

(4) Adjust the monthly statistical analysis report, and add the order-type demand order rate at the originating place.

Bandwidth Business Statistics

Adjust the statistical scope of monthly statistical analysis reports, monthly statistical analysis reports list, and monthly early warning statistical analysis reports, and eliminate the following types of work orders:

. Exclude work orders for contract selection test contracts;

. Exclude work orders for "PE attribution" in IP virtual private network products;

. Exclude work orders for "whether to purchase cloud resource pool sites and activate" in IP virtual private network products.

marketing resource management

number management

00 number management adds the function of querying approval progress, querying the progress information of 400 numbers in price approval.

number application form management

00 number approval process is optimized, and the 400 number system is triggered for number locking, pre-occupying or release, and new judgment logic is added. If the number is not idle or locked, if the number cannot be applied for pre-occupying, it will return an error:

) Locking, determine whether the number status is idle, if it is not idle, the interface will return an error;

) Release, determine whether the number status is locked, if it is not locked, it will return an error, and cannot operate and release;

) Pre-occupying, a 400 application form will be automatically generated in the system.

system overview

system overall overview description

system supports a cluster structure of multi-application servers. The number of computing power nodes can be flexibly adjusted according to changes in scale, provide horizontal scaling capabilities for processing performance, and achieve high availability with load balancing equipment. The design of the
system application software meets the requirements of the technical system architecture in the specifications. The data storage layer, business logic layer, interface presentation layer, etc. are independent of each other. Middleware or interfaces that comply with international standards are used between different layers, so that the system has good flexibility, operability and scalability.
should be commonly used hardware architecture; supports commonly used operating systems (Unix, Linux, Windows, etc.); supports commonly used middleware (Websphere, Weblogic, Jboss, etc.); supports commonly used databases (Oracle, DB2, PostgreSQL, MySql, etc.);
supports a variety of interface methods, such as Socket, WebService and other standard interface protocols; supports API interfaces; supports the scalability of interfaces; and the interface follows the principle of loose coupling.
flexibly supports the two-level management architecture of group companies and provincial companies, and supports data interaction at two-level management. The
system supports unified and cross-platform operations on managed objects to simplify management operations. The
system also supports two ways to install monitoring agents and directly connect to obtain monitoring data. The monitoring agent should support a variety of host platforms including UNIX, LINUX, WINDOWS, etc. The monitoring agent should support acquisition cycles and acquisition scripts can be flexibly configured.
system supports the management of monitoring agent software version and the automatic distribution of monitoring agent programs to reduce the complexity of monitoring agent programs and daily maintenance workload, and ensures that when expanding monitoring objects in the future, there is no need to do additional work on the monitored object.

Performance indicators

system interface operation reaction time is not higher than 6 seconds, and statistical report operation reaction time is not higher than 60 seconds. If there are other special time-consuming operations, the reason will be explained in detail.
supports the maximum current alarm and performance data that can be processed within 1 day.
When the network equipment is running normally and the system pressure is normal, the response time of alarm and performance data (refers to the time interval between the monitoring object's alarm event and performance event occurring, and the monitoring system completes collection, error correction, conversion and merged into the database) shall not be greater than 5 minutes. Under the full load of the system, the response time shall not be greater than 150% of the above indicators.
When a certain user interface program in the system is stopped abnormally, it will not affect the normal operation of the server and other user interfaces. Data collection in
system does not affect the stability of the business production system, nor does it significantly affect the performance of the business production system.
The cumulative requirement for all monitoring agents installed on managed devices to occupy the resources of the monitored system is: the CPU usage rate is less than 5%, and the physical memory of the server is less than 30MB.
When the system network resources or managed object system host resources are tight, it supports dynamic stop or restore the data collection function of certain monitoring objects to reduce the pressure on the network and the managed object system host, without restarting the entire system application.

System Reliability

Application system provides a complete logging function, and each addition, modification and deletion of the system's key data can record the corresponding modification time, operator and data records before modification. When the connection between the
system and the monitoring object is interrupted, it will automatically try to rebuild the connection within a certain period of time. If the connection fails, the user should be prompted in the form of an alarm.
alarm processing core software recommends that the application-level master-slip configuration be implemented so as to achieve reliability and stability of alarm processing without system-level hot standby software. The
system has a self-test function, which can monitor the operation of various functional modules of the system and discover problems of the system itself at any time.
In order to ensure the high reliability of the system, this system provides a fault tolerance mechanism to avoid the occurrence of single point of failure, such as clustering, load balancing and other technologies; at the same time, the system should provide complete backup and recovery methods. The design of the
system does not affect the reliable operation of the business production system. Strict authority control or firewall setting up measures are adopted between this system and the business support system to ensure the security of the business production system.
monitoring agent should provide local data storage function. When a network failure causes data transmission to be interrupted, the monitoring agent should be able to save the collected data.

system maintainability

system has its own centralized maintenance configuration function, including centralized system parameter settings, centralized system log management, etc. The
system is set up according to the principle of maintainability. For important operations, logs are required to be recorded. Each step of the key operations should be traceable, such as alarm confirmation of personnel, time and other information.
When submitting a complete product, we submit transactions to the installed standard installer (such as: the main software packages can be placed on the CD). Provide necessary operating and maintenance manuals, technical manuals, and necessary training. When performing a version upgrade, a detailed description of the version differences is provided. The
system has good scalability and supports smooth expansion to meet the increase in the scale of management applications and business systems in the future and continue to expand.
When the managed objects increase rapidly, the data collection, alarm processing and performance processing modules should be able to process alarm data and performance data in a distributed manner by module and host deployment to ensure the stability and expansion capabilities of the entire software architecture. The
system supports the regular backup of important system data using a combination of incremental backup and full backup.
supports the system's horizontal scalability capability. When the system's processing pressure is too high, the system's voltage division processing capability can be achieved by adding hardware/application servers. The
system adopts component design idea, and the system framework is separated from business logic to meet the needs of large enterprise users. The
application system supports separate upgrades of each component and implements online upgrade functions as much as possible.

system interface

interface mode loosely coupled with information model.That is, no matter what interface method or technology is adopted, the information they interact with should follow a unified information model. It is recommended to use XML format to describe the information model. loose coupling of
system with external information sources. That is, through the information interaction of the interface, there should be no strong dependence between this system and related systems and other interface peer systems. The operation of the interface will not affect the reliability, stability, security, etc. of the interface. The
interface implementation is reliable: when an abnormality occurs in the interface, it can generate its own alarm in time or reflect the abnormal information in the business function interface so that the maintenance personnel can quickly detect and solve the problem. When the interface connection returns to normal, the interface has the ability to recover and can continue to operate normally, and data loss should not be caused. Moderate redundancy in the implementation method of
can be used as a reference for the construction of the system interface to ensure normal interaction of information when a certain interface method fails. The interface interaction information content of the
system and external systems has different security and confidentiality requirements. For example, configuration information is usually more confidential than performance information. Different interface transmission methods can be adopted according to the security level of the information, or information encryption can be used to improve interface security. The implementation of
interface is efficient: the operating efficiency of this system is closely related to the interface efficiency. The interface methods and implementation technologies adopted will ensure the smooth and efficient interfaces, and minimize the backlog or delay of information to be interacted. The interface implementation of
is scalable: the definition of the interface does not limit the functional implementation of this system. When the system management function changes (adds or adjusts), the interface method should continue to provide support for functions. The scalability of the
interface information data model: With the development of communication networks, the transformation of software technology and the continuous update of services, the types of management objects and specific indicators will change. Regardless of the interface method, it will support changes in the information model well. The
interface method is consistent with the implementation of the use of mature advanced technologies as much as possible, and is consistent with the mainstream international technologies, so that the system can be protected with better investment. Interface implementation technology between systems should give priority to WebService technology and message queue technology that supports JMS standard.

basic platform overview

software platform description

software is based on industry open standards, including various network protocols, hardware interfaces, database interfaces, etc., to ensure the vitality of the system, protect investment, and reflect good scalability and interoperability capabilities. System design should fully consider scalability and can support system expansion in many ways, including the increase in business functions, system upgrades and system capacity expansion.

application software

follows the relevant interface specifications of the enterprise. The design of
application software should adopt a flexible structure and should adopt object-oriented, middleware and other technologies.
The entire application software system should be able to work continuously for 7×24 hours. When any module in the application software is updated and loaded, it will not affect business operation and service without updating the interface with the upper and lower modules. The entire application software system should be able to meet the performance indicators required by the specifications. The system parameters, user data and processors should have relative independence. Any changes to user data will not cause changes to the running version of the program.
application software should have a high degree of automation, such as: automatic task scheduling, automatic fault alarm, automatic task recovery, etc.
has complete operation permission management functions and a complete system security mechanism. It can record each operation of each operator in detail and generate an alarm for each illegal operation.
has fault diagnosis and fault location functions.
uses a simple, intuitive and friendly graphical Chinese interface, and supports mouse operation.
has corresponding fault tolerance measures, allowing operators to operate with limited scope of error operations.
is maintainable and operational, and key monitoring data and statistical data should be provided to the public in accordance with the relevant monitoring interface requirements of the enterprise.
has online help function.

database system software

supports Chinese characters internal codes and meets double-byte encoding.
supports the hardware platform and operating system platform of mainstream manufacturers.
has good scalability.
supports mainstream network protocols (such as TCP/IP, IPX/CPX, NETBIOS and hybrid protocols).
has good openness and supports mutual access to heterogeneous databases.
supports access to large heterogeneous databases.
supports distributed transactions and two-stage submission functions.
has the technologies required to support parallel operations (such as multi-server collaboration technology, transaction integrity control technology, etc.).
supports online transaction processing (OLTP), requiring the ability to achieve fast data loading, efficient concurrent processing and interactive query.
supports C2 or above safety standards and multi-level security control.
supports database storage encryption and corresponding redundancy control.
supports online storage and backup functions (such as tape mode, CD mode).
should have strong fault tolerance, error recovery ability, error recording and early warning ability.
should avoid the occurrence of database deadlocks, and the lock can be automatically unlocked once the deadlock is deadlocked.

Project Implementation and Service Plan

We will give a detailed explanation of the following aspects of project management: progress management, quality management, risk management, project personnel organization management, change management and regular meeting system, etc.

Overall implementation and service plan

During the implementation of this project, we will arrange full-time personnel with professional and technical level to participate in the construction of this project. All personnel who participate in the construction of this project shall not participate in the construction of other engineering projects at the same time during the construction of the project to ensure that the construction of this project can be completed on time. As the general integrator of this project, we are responsible for managing other participating units in this project; we will ensure that during the construction period of this project, we should maintain continuous and stable manpower investment. We organize and hold project related meetings such as
project regular meetings, project coordination meetings, etc.; each developer of
designates a project manager and account manager to establish a counterpart contact with the company.
project manager comes to the company at least twice a week during the project period, and keeps the phone open for 7*24 hours. If special circumstances occur, you need to notify the relevant personnel of the company in advance.
regularly organizes and participates in weekly engineering and maintenance meetings, and submits relevant weekly reports in a timely manner. The project manager of the development team of
project cannot be evacuated before the initial inspection. After the initial inspection, a professional maintenance team is required to enter the position according to the contract agreement.
We will provide an overall project management plan. Major events or management changes in the project require the consent of relevant personnel of the company; key operations (such as restarting the server, generating administrator account, modifying permissions, etc.) must be approved by relevant personnel of the company by email or written.
complies with other systems agreed by enterprises and integrators.

Project Implementation Plan

Project Team Roles and Functions

Project Leadership Group

is responsible for communicating with leaders and implementing daily supervision and management of each project team;

is responsible for overall deployment, reviewing and inspecting various important plans and reports in the project;

is responsible for regular communication and exchanges with relevant leaders of each group, and checking the specific implementation progress of each group;

is responsible for coordinating and implementing the main resources and project funds in the project;

is responsible for regularly listening to and collecting reports on the progress of the project stage, and is responsible for coordinating and solving major projects problems;

is reviewed and published the overall work report of the project team, and is responsible for the overall results of the project implementation;

is jointly agreed by our company and the client unit to form.

field expert group

assists the product management group in project requirements research;

assists the technology development group in model construction;

assists the technology development group in model evaluation, verification, optimization and tracking;

participates in project acceptance;

field expert group is composed of leaders and experts with rich experience in the industry.

Project Management Group

is responsible for the planning execution and management of the entire project;

is responsible for the project's human resources management, risk management, and quality management;

is responsible for the project's scope management, time management, cost management, and communication management;

is responsible for the project's procurement management and integration management.

external collaboration group

formulates implementation details of the cooperation project interface and other related collaboration projects in the implementation process, clarifying the rights and responsibilities of all parties;

coordinates the work arrangements of project implementation points;

is responsible for submitting project progress work reports to users;

collects work plans from the project leadership group and reports work progress to the leading group;

third-party equipment procurement and coordination work;

Responsible for the preparation and summary of work procedures, work plans, and work records in project system software procurement;

cooperates with other groups of technicians to understand the deployment environment of the system software;

is responsible for organizing and implementing the installation, debugging and technical services of the system software;

is responsible for system software training and teaching and tutoring;

coordinates after-sales technical services for the system software;

organizes training, project testing and acceptance work.

Quality Assurance Group

is responsible for confirming the quality standards of the system, setting inspection and evaluation milestones, formulating quality assurance plans, participating in system testing management and system configuration management;

is responsible for coordinating with users, formulating product quality standards and system acceptance standards;

is responsible for checking the standards for the evaluation milestones of the software system;

is responsible for formulating and implementing quality assurance plans;

is involved in system testing management and configuration management;

is responsible for implementing code review and design review;

is responsible for tracking project risks and making suggestions for solving problems;

is responsible for tracking project implementation progress and evaluating the implementation of the plan.

Project Working Group

In order to highlight the importance and relevance of some steps in the project development and implementation process, several functional groups such as program group, product group, development group, test group, user education group, etc. are set up in the project working group. The members are mainly composed of senior personnel in related work. They will actively cooperate with customers in accordance with scientific organization methods to provide customers with satisfactory products;

is responsible for the organization and management of software development teams;

negative Responsible for the planning and arrangement of software development work, progress tracking, and ensuring software development;

coordinates and arranges the work of this group of personnel, and implements daily management and work assessment of personnel;

is responsible for the demand survey of software development, system design and coding management;

is responsible for communication and coordination with user needs;

is responsible for the daily work plan for software development and maintenance;

is responsible for the software technology documents

regularly reports work progress and existing problems and difficulties to the project leadership group in various ways to solve the problems in a timely manner;

accepts management of the project leadership group and the project management group to assist in the improvement and improvement of software development work;

is responsible for the results of the software development work undertaken;

is responsible for formulating and improving version management, software configuration management, and software development The management procedures and work plans of the environment and test environment are issued;

is responsible for the integration, registration and release of software versions;

is responsible for the collection, registration and release of all project documents and quality records;

is responsible for the construction and management of the project's development environment, testing environment, and training environment;

is responsible for the operation of the system with user support personnel;

is responsible for the training and technical support services of the system under construction.

Team Model

Project Working Group will define some of the roles and responsibilities of team members who are working on information technology projects in interdependent interdisciplinary roles.The following chart describes the logic of the model. The entire project team is divided into six roles:

product management: responsible for the extraction and organization of customer needs, and constantly communicate the work results of the project team with customers;

program manager: responsible for the project planning management and rhythm control, and at the same time coordinate the collaboration and cooperation of all personnel in the project team;

user experience management: make the product as suitable as possible for user usage habits, and at the same time is responsible for the production and training of documents and instructions;

development management: responsible for designing and implementing the system according to user needs;

test management: responsible for testing all products (including documents, systems, etc.) according to user needs and specifications;

release management: responsible for the deployment of the system and later technical maintenance.

project support group

has a document management group and a deployment group.

starts from the requirements of software engineering management and effectively controls and manages all documents and materials, and conducts and forms corresponding documents and materials in an orderly manner; better serves the project;

archives the description results of text or other methods of each stage of the project (called project documents and materials);

installation, debugging and delivery of system software and application software of each unit;

system network debugging and comprehensive testing;

archive form: paper medium and electronic form coexist, mainly in paper medium form.

project function construction plan

provides system functions that meet the expected requirements according to the project construction content required by the bidder, covering all functions involved in Chapter 4.

test scheme

unit test

unit test instructions

In computer programming, unit test (also known as module test) is a test that conducts correctness checks on program modules (the smallest unit of software design). The program unit is the smallest testable component for the application. In procedural programming, a unit is a single program, function, procedure, etc.; for object-oriented programming, the smallest unit is a method, including methods in base classes (superclasses), abstract classes, or derived classes (subclasses). The goal of

unit test is to isolate program parts and prove that these individual parts are correct. A unit test provides a strict written regulations that code snippets need to be met. Therefore, unit testing brings some benefits. Unit testing can detect problems early in the software development process.

unit test methods and contents

unit test mainly adopts white box testing technology, and uses testing methods such as control flow coverage and data flow coverage to design test cases; the main test contents include unit function testing, unit performance testing and exception handling testing, etc.

Unit Test Process

Obtain source code files from the configuration library, design test cases, execute test cases, and use relevant test tools to test the unit code, fill in the test conclusions into the unit test report and software bug list.

submits the software bug list and test case execution results to the test manager and enters the quality management. Testing of source code files may be repeated depending on the program's defects until the problem is solved. The executor of the

unit test can generally be performed by the coder of the program, and in special cases, it can be performed by the tester independent of the coder.

unit test cases

programming group leader organizes and guides developers to write the "Unit Test Cases" of the code design modules they are responsible for and design unit test scripts according to the "System Design Instructions".

code review

code review, also known as code review, refers to the activity of checking the compliance of source code and encoding standards and the quality of code by reading the code.Contents of

review:

) Coding specification issues;

) Code structure issues: duplicate code, huge methods and classes, improper layering, tight coupling, etc.;

) Improper use of tools and frameworks: Spring, Hibernate, AJAX, etc.;

) Implementation issues: Error verification, exception handling, transaction division, threading, performance, security, over-complex implementation, poor code readability, poor scalability, etc.;

) Testing issues: insufficient test coverage, poor testability, etc. Advantages of

review:

) Improve code quality: detect defects in the early stage of the project and minimize losses

) The review process is also a process of re-organizing ideas. Both parties have deepened their understanding of the system

) Promote team communication, promote knowledge sharing, and jointly improve

integration test

integration test purpose

integration test, also called assembly test or joint test. Integration testing is based on unit testing, and each unit of the system is assembled according to "System Overview Design" and "System Integration and Development Detailed Design". Assemble the separate system units into complete executable computer software. The purpose of integration testing is to check whether the software unit components can be integrated into a whole, complete certain functions, and find out errors not found in unit testing, including whether the data definitions overlap and conflict, whether the interface will produce errors, whether the module functions after the combination will affect each other, and whether the combined system achieves the expected results, etc. The methods and contents used in

integration test

integration test adopts a combination of white box testing and black box testing and an incremental testing strategy, and uses data flow and other test methods to design test cases. The main test contents include interface testing between units, global data structure testing, etc.

Integration Test Process

Integration Test includes integration test design, integration test preparation, integration test implementation and test recording, integration test problem tracking and ending testing.

integration test design is designed by the leader of the test group to prepare the "Integration Test Plan" based on the project plan and development plan, and design the "Test Cases".

test plan and test cases should pass the review of the project manager.

integration testing preparation requires the system test group leader to establish an independent testing environment. The test environment includes the installation and initialization of test hardware environment, network, database, application server, etc. and the test objects (programs).

integration test implementation and test records are organized by the leader of the system test group to conduct tests according to the test plan and test case requirements, and record the test process and test results.

Integrated Test Problem Tracking is a process in which the problems found during the testing process are submitted by the leader of the system test group to submit a test problem report based on the test record, and the system designer and developer solve each problem.

test ends, after the problem in the test problem report is solved, regression testing is performed. When the test problem is reduced to a certain level and passes the test and passes the criteria, the leader of the system test group submits a test summary report to end the test.

functional test

functional test includes two parts: one is functional test including basic business functions, business test, interface test and usability test, and the other is product-based testing including: security test, failure recovery test, database test, configuration test, and installation test. Acceptance testing is mainly conducted from the aspects of system practicality, stability, maintainability, flexibility, operability, and safety.

(1) Test target

organizes and executes tests to reduce defects in software products and ensure the quality and usability of products. The goal of testing is to reduce the bug rate and improve the quality and usability of software products from all aspects.

(2) Test process

After determining the specific test scope and content, it conducts test classification and determines the test cases to be designed based on the classification results.

manages the test outline, test cases, test problems, etc. during the entire testing process, and can count the problems.

(3) Test completion standard

implementation functions fully comply with the function list. All functional pages of
can be reached. The problems on
TD have been properly handled and do not contain A, B, and C problems. The test project defined by
is completed. The constraints for
product testing are achieved.

(4) The TD mentioned in the description of the previous section

can be applied to the entire test process, or can be used to manage defects in various types of reviews, etc.

TD also provides some templates, such as test plan, test summary, test outline, and test problem card, so you can use BugBase to realize the management of test activities from test plan to summary.

writes a test outline as input using the requirements manual and software requirements specification description, and writes test cases corresponding to the content and test requirements in the test outline. Testers can perform tests based on the test outline and use cases. After discovering the problem, it is recorded in TD. The test manager assigns the problem to the corresponding developers by viewing the list of defect problems. The developer modifys the problem by viewing the list of problems. TD also provides various statistical functions, such as statistics based on the date of the problem discovery, the level of the problem, the distribution of the problem, the problem introduction stage, etc. These statistical results can be used for analysis and summary.

performance test

performance test overall process is basically the same as that of business system testing. Acceptance testing is mainly conducted from the aspects of system practicality, stability, maintainability, flexibility, operability, and safety. The content of performance testing comes from users' performance requirements for the platform system.

Test Target

Performance Testing Target is to define, build and execute performance tests on the entire system or on specific components of a system. Verify whether the system meets the performance requirements of the bid. If it cannot be met, corresponding optimizations must be carried out.

Test Process

First, plan the performance test and determine the category and test method of performance test.

then develops use cases for performance testing, determines the test environment and performs performance testing when it is ready, determines the performance of the system or component in the test, and uses its results to determine whether the performance can be accepted by the business. If the performance characteristics measured in the test prove to be unacceptable, the performance quality must be improved by tuning business improvements, databases, application servers, etc. before system tuning, the tuning design and analysis must be carried out. Performance testing is closely related to the application and technical architecture and the two influence each other.

performance test indicators

a) response time

response speed is within the range that users can bear. Whether it is the client or the management side, when the user logs in and performs any operations, the system should promptly report it. The system should be able to detect various abnormal situations and prompt the user in a timely manner.

b) Scalability

must have the ability to adapt to changes in design. When the system adds new business functions or changes in existing business, it should ensure that the business is localized on the basis of the overall framework unchanged.

c) Ease of use

All business functions interface styles and operation processes are consistent. Business forms are what you see and what you get, and the entry can be completely completed through the keyboard.

d) Reliability The

system should ensure that there is no downtime within 7*24 hours, and ensure the correctness of business logic under normal circumstances and extreme circumstances.

e) Availability

must avoid affecting the normal operation of the entire system due to single point of failure or system upgrade.

f) Maintainability

system can be easily and conveniently modified and upgraded, including dimensionality, modifiability, testability, etc.

g) manageability and service support capabilities

provides standard management interfaces for every level and component. Implement unified and consistent logging functions. Each component provides the necessary standard external interfaces as specified in the overall design of the application architecture.

user test

test process

user test process is as follows:

) Clearly test content, including functions, performance, availability, security, compatibility, and integration with other systems.

) Determine the test scope: It is very important to determine the business situation type. Each business situation type corresponds to an actual business business. Business situation types can be expressed as multiple situations (eg, simple situations, or exceptions that require complex processing).

) The members of the test team determine: consist of managers, business personnel, technical personnel, etc., and we provide technical support during the acceptance and testing process.

) Clarify problem classification standards

) The functions of the system are verified through functional tests. Problems found during functional testing are classified according to their severity. The following table lists the classification of functional testing issues.

User Test Design

Design Test Cases: Determine the test cases for each function, clarify the system input information and expected output results. Determine the test cases for each test content in the requirements specification. Each test case includes test conditions (including the type of test data required to generate the test conditions) and expected results. Each test case should be uniquely determined (for example, assign a numerical value).

design test outline: generate a test outline based on the test scope. For each business situation type, generate as many test cases as possible to perfect the test outline. In order to ensure that the test outline contains all test cases, it is very necessary to map the conditions of the test case into the test outline. The order of test cases in the test outline is very important. It should consider many factors. The main factor is to arrange the order of test cases in the test outline according to the data generated by the system, so that the results of one test are used as a prerequisite for another test.

test environment preparation: In order to prevent problems such as data corruption or competition for system resources, an independent test environment needs to be established. Before conducting the test, establish an independent testing environment based on the timing determined in the test plan.

user test results

) After the test is completed, the test team formulates and submits a "User Test Report" to the acceptance work leading group based on the test data.

) The test report result description software meets the following requirements:

functional requirements expressed in the approved external design document
non-functional requirements expressed in the approved system description document

) In addition, the test report also includes improvement suggestions put forward on the system.

test output

"Test Plan"
"System Test Plan"
"Test Cases"
"System Test Cases"
"System Test Report"
"Trial Run Test Report"

Acceptance Plan

Acceptance Process

In the acceptance stage, the platform system will organize an acceptance team to conduct acceptance tests of functions and performance in accordance with the "System Requirements Analysis" recognized by both users and our company. Organize comprehensive acceptance from the practicality, stability, maintainability, flexibility, operability, and security of the system, as well as system documents, codes, specifications and annotations. Acceptance test arrangements are divided into system initial inspection and system final inspection.

system initial inspection

after the internal trial operation of the system, our company corrected the problems found during the internal trial operation and submitted a written application for the initial inspection of the system. The acceptance standards will be carried out in accordance with the requirements set forth in the "Requirements Manual" and the relevant system design documents recognized by both parties. After receiving the acceptance application from our company, the user of

organizes the system's initial inspection as soon as possible. Before the initial inspection, our company provides all engineering documents and installation test reports, and provides initial inspection and testing documents. After the user recognizes the initial inspection, the system enters the official trial operation period. The trial operation period is six months. Our company should solve the problems reflected during the trial operation. If the system does not meet the requirements of the contract, the trial operation period will continue to be postponed until the system is improved.After the final acceptance of

trial operation period, if the system has no functional defects and can operate normally, the system final inspection will be carried out under the conditions of final inspection. Our company will submit a written application for the final inspection. After the user receives the acceptance application of our company, the system final inspection will be organized as soon as possible. A comprehensive project acceptance team was established, composed of users, our company and external experts, to conduct comprehensive acceptance of the project. Before the system final inspection, our company submits the final inspection test standards and final inspection test plan, including: test objects and the test indicators that should be met, test methods and test conditions, test data and data, and uses charts to illustrate the functional input and output test progress of each test object or process.

system final verification standard:

) System practicality: the most critical indicator for project acceptance, check whether the system meets the current business needs, especially the integrity of the business flow and the consistency of the data flow, and provide future business interfaces forward-looking.

) System stability: the stability of the hardware environment, software operation exception handling and normal operation.

) System maintainability: including network system management and maintenance, server system platform management and maintenance, operating system management and maintenance, application system software management and maintenance, database management and maintenance, database backup, application system backup, disaster event handling and resolution implementation solutions, etc.

) System Document: Whether the acceptance documents are complete, standardized, accurate and detailed. The main documents include: requirements analysis report, framework design report, database physical and logical design report, detailed design report, coding specification and technical selection report, test report, system deployment and release report, integration plan, software user manual, system maintenance plan and operation document, etc.

) Code specifications and annotation description: Is the program code written in standardized? Is the annotation description or code document detailed and comprehensive? Whether the interface definition meets the requirements of the planning consistency of the bureau’s information system.

) System flexibility: Is the system convenient for customers to maintain; whether the system has future upgrades and scalability based on advancedness; whether it is conducive to system platform migration and deployment, etc.

) System operability: whether the interface is friendly; whether it realizes fool-oriented operation and intelligent data retrieval functions.

) System security: Is there a complete security mechanism to ensure the security of the system, such as security prevention in software (encryption measures, related authentication, database security prevention), and security settings in hardware (firewall, physical isolation and logical isolation).

9) Other acceptance standards: other acceptance standards related to this system.

system final inspection process arrangement

) Our company completes acceptance preparation work in accordance with the project acceptance plan

) User representative runs the acceptance test case set, record the operation results

) If an acceptance test case is found that it has not passed, our company will solve the problem immediately

) User hosts the project acceptance meeting

) Our company reports the project implementation results to the user

) User representative reports the trial operation results to the user

) User reviews the project implementation and trial operation results, drafts and reviews the project acceptance report.

System final verification related documents

Our company will provide strictly in accordance with the documents provided by the national software engineering requirements in software development and system integration. The technical documents accepted include at least the following content:

html ml21

Basic concept PID

Contract signing form

Project contract

Project Price List

Contract Technical Agreement

Project Plan

Project Startup Meeting PPT

Project Group Management Regulations

Requirement Survey Summary

Requirement Research Record

Business Blueprint

Document List

Basic Data List

Function List

interface list

report list

function design book

database design book

interface design book

Key Program Flow

Program Development Plan

Program Source Code

Unit Test Report

Comprehensive test report

Business test plan

Business test operation manual

User manual

Training plan and training report

System Operation and Maintenance Manual

Business Test Report

Technical Acceptance Report

Official Online Plan

Official Online Report

Document Transfer

Operation Monitoring Report

Business Function Performance

Business Acceptance Report

Final Inspection Report

Acceptance Team will submit an acceptance report signed by an expert after the final inspection is completed. The acceptance report is accompanied by a report on the test results of the platform system and the overall system, and one of the following clear conclusions is given:

(1) passes the acceptance;

(2) basically passes the acceptance, and requires another acceptance after improvement within five working days;

(3) fails the acceptance, and requires another acceptance after correction within fifteen working days; if all of them still cannot be passed after re-acceptance, the user has the right to terminate the contract and requires our company to bear the liability for breach of contract. When the acceptance of

is completed, our company will collect the product manuals, system installation manuals, technical documents, materials, installation, testing, acceptance reports and other documents to users.

Project Management Plan

Project Quality Assurance

Establish a quality management team, formulate and pass various on-site quality inspection systems, organize on-site quality inspections, hold on-site quality meetings and quality special meetings, and make effective opinions on on-site quality issues. Quality management strictly abides by relevant national quality standards and standards. Use correct construction techniques and methods to ensure construction quality, and regularly check construction quality to eliminate quality hazards; establish a weekly quality regular meeting system. The main content of the meeting is to review the quality problems and rectification situations that occurred on site last week, formulate work arrangements for next week, and find out the causes and formulate solutions for problems that often occur on site; on-site quality inspections are divided into daily quality inspections, weekly quality inspections, and special quality inspections. During the construction process, mass comprehensive quality management is carried out, and planned and targeted QC group activities are carried out to solve technical and quality problems in construction;

All quality control personnel on site should check their own quality, deal with quality problems in time, collect quality information at each stage, and do a good job in process control.

Project Progress Management Plan

collects project progress every day, tracks project progress in real time every week, analyzes and solves problems encountered and provides solutions, and shares the results with the bidder project manager in the form of a weekly report.

Project Change Management

Party B Company implements project change management throughout the project. The content of project change management includes project change application, change evaluation, application approval, and change implementation (if approved).

In the entire change management, complete documentation and records are of great significance to reaching consensus among all relevant projects and reviewing and accepting projects. The change application process is used when the change is determined and the application for approval is applied. Any participant in the project (subject) must fill out the "Change Application" when determining the necessity of the change. The scope of the request can involve many aspects such as the content of the project, time plan, delivery items, resources, technical specifications and standards. The applicant is a member of the project team of Party B or a member of the client project team.

project evaluation changes should consider all aspects of all affected projects, such as:

impact on delivery items
impact on progress
impact on cost
impact on risk
impact on resources
impact on payment progress

Party B project manager conducts corresponding upward reports and obtains corresponding approvals based on the scope of change approval permissions, and stores the change records in the project document.

Change Management Principles

During the project execution process, the scope of work that both parties have confirmed must be changed according to the change management process under the control of the Project Change Management Committee; the increased costs of
due to the change are resolved through friendly consultation between the two parties in accordance with the principle of "seeking truth from facts, mutual benefit and win-win";
Project Change Management Committee: consists of the client project manager and the project manager of the company of Party B;

Change Control Overview

Any change in demand after the requirement document is determined is a demand change.
changes may be proposed by the user or by the project team, and each change must be recorded and documented.
Major changes need to be approved by the project steering committee, and other changes can be decided by the project management team.
changes must be applied, determined, approved and executed according to the change processing process.

Change Process

proposes changes: the changes are submitted by each group and the "Change Application Form" is filled out, and the group leader submits it to the project manager and SA. The project managers of both parties jointly confirm whether this request is a change, and both the premises and confirmed requirements for violating the project will be considered a change.
If it is a change, submit the relevant personnel to evaluate the change and fill in the change evaluation, and register the change in the "Change Registration Form"; otherwise, the application form will be returned to the applicant to further understand whether there are other problems.
Based on the change evaluation results, the project managers of both parties will sign and decide whether to implement the change.
If you decide to implement this change, the project team can formulate the corresponding change implementation plan according to the recommended plan, carry out relevant change operations, and record the status in detail; the costs and expenses caused by the implementation of this change will be charged to Party A after the project acceptance according to the actual occurrence.
The relevant personnel evaluate the execution results of this change. If the requirements are met, the change processing will be completed; if the requirements are not met, the processing should be continued until the requirements are met.
records the execution results of the change. After signing by the managers of both parties, the document will be archived and saved.

Project Communication Regular Management

During the project implementation process, the project team will formulate a targeted communication plan according to the project plan to ensure that all project stakeholders can get the latest progress of the project in a timely manner and can feedback their opinions and suggestions on the project through the correct channels.

meeting communication management mechanism

combines multiple communication channels and methods to ensure smooth and effective project communication, so as to support timely feedback on major issues in the project management process, timely decision-making of leaders, and timely communication and confirmation of solutions to ensure the smooth completion of the project.The specific communication mechanism is as follows:

Communication plan

builds a package of project communication plans based on the communication mechanism, the details are as follows:

Communication channel	Communication content	Object-oriented	2 participants	Application frequency	Important documents
Project Leadership Committee Meeting	Report project phased work progress Display phased results Discussion and ruling important pending matters	Project Leadership Committee	All project team members	According to the project	Project Leadership Committee Reporting Materials
Project Communication Meeting	Introduction to concepts and deliverables Project related topics sorted and communication coordination Gathering project members consensus	Company leaders and key decision-makers	Related project team members	Convene as needed	Communication meeting materials, training materials
Weekly project work meeting and weekly report	Report the current status and future process of the project progress of each group's work, plan next week Project unresolved issues clarification and resolution Discuss employees' needs for projects	Project management office	Project manager and other relevant personnel	Schedule a meeting once a week	This week's project Weekly report, next week's work plan, project problem record
Internal discussion of the project group	At any time to discuss the problems found within the group	Project group	Project group	Related project team members	On demand	Internal discussion minutes
Training	At different stages of the project, Take different methods to train different target audiences	All personnel	Project involves business scope	According to the project	Training materials, training effect feedback form
Interview	Solicit opinions from other target audiences	Leadership/Business responsible leadership/Key user	Related project team members	According to the project arrangement	Interview minutes
Newspaper	Books and magazines	Books and magazines	All employees	Project team members	Monthly/every tenure/weekly	Books and magazines
project website/park website	project latest news, development status, introduction of related activities and new knowledge, explanation of new terms, etc.	All employees	Project team members	timely update	Project website/park website
Email	As the main channel for communication between all employees and project teams, answering questions and making rational suggestions.	all employees	all employees	anytime	no
	Telephone meeting		Auxiliary channels for holding important phased meetings, mainly for project-related personnel of grassroots units html l3	all employees	all employees	advance	adily	no

For problems found during the communication process, the project team will include them in the project's problem management, implement subsequent solutions, and track and manage the problems as a whole.

project team constitutes

project team personnel constitute

For this project, our company promises to arrange 30 people, including 14 WEB developers and 16 JAVA developers. The core personnel are as follows:

project manager (1 person)

Qualification: More than 5 years of software industry project experience, bachelor's degree or above, and a resume and project description have been provided.

Technical Architect (1 person)

Qualification: More than 5 years of work experience in business software development related projects, please refer to the configuration table of the main technical personnel for details.

JAVA developer (3 people)

Qualification: More than 5 years of work experience in business software development related projects. For details on project descriptions, please refer to the configuration table of the main technical personnel.

WEB developer (3 people)

qualification: more than 5 years of work experience in business software development related projects. For details on project descriptions, please refer to the configuration table of the main technical personnel.

Project Team Stability Commitment

We promise that the project team personnel turnover is less than 15% during the framework contract period.

project delivery document

We will provide the main technical information of software and hardware equipment (including randomly provided information);
We will write the application software requirements manual according to the requirements of the technical specifications and submit it to Party A for confirmation;
We will submit detailed design documents before the system is developed, including application software logic design documents, system structure design documents, database design documents, interface requirements manuals, interface design documents, program detailed design documents, application software module design documents, software troubleshooting process documents, software module association diagrams, data flow charts, call relationships between modules and call interfaces to give detailed description documents;
We will provide detailed description documents; The application software configuration manual and application software usage manual (including user manual, operation manual, and maintenance manual);
Before the system is built, we will provide Party A with detailed development manual, sample code and system configuration documents of the system application layer software, and provide a complete API interface and SDK development package to explain and detailed annotate the calling requirements of the main API functions and SDK development package;
We will provide application software development summary documents to give detailed answers to the main technical issues in the software development process;
We will make changes to the software and hardware during on-site debugging and trial operation, we must modify the technical documents, inform Party A in a timely manner, and submit the final technical documents to Party A in the form of a CD before the initial acceptance test. The software modification should provide Party A with the list, block diagram and description of the new and old versions of the software; Party B is responsible for keeping the third party confidentiality from all business technical information and documents provided by Party A to us; Party B will provide detailed project plans and project logs.
After the system is officially enabled, we will hand over the complete in-use software version to Party A. The underlying software of the system is provided in the form of a development package, the application software is provided in the form of a source code, and the complete development documents and code description documents are provided at the same time.

project training plan

Our company will rely on its own resource advantages and technical advantages to provide high-quality training services to the technical personnel and operation and maintenance personnel of this project, so that personnel can have independent operation capabilities and be able to use the software and hardware equipment provided by us normally and safely.

training objects and purposes

training objects in this project are all system operators, maintenance personnel, relevant management personnel, relevant business personnel organized by Party A.

Training Purpose:

. Familiar with the software technology provided by our company;

. Proficient in using the software and hardware equipment provided by our company, with certain system maintenance, fault judgment and comprehensive processing capabilities;

. Have independent operation capabilities, be able to perform daily maintenance and solve common faults.

Training Form

The training we provide for this project is divided into two forms: centralized training and on-site training.

, centralized training

, Party A is responsible for organizing training personnel and providing training venues, and we provide system training engineers and related training materials. During the concentrated training process, we will use projectors, teaching software and other training equipment to conduct training and teaching in the form of slide lecture notes projection. During the training, we will focus on analyzing and explaining the technical characteristics of this project to provide trainees with intuitive and vivid training content. We will enable trainees to master the actual debugging and operation methods through the analysis and operation of special cases.

, on-site training

On-site training mainly adopts a combination of explanation and communication, and uses the equipment used in this project to perform on-site demonstration and explanation.

training content

We will be responsible for the technical training of Party A's technical personnel and management experts, including at least the following two aspects:

On-site training

is to enable maintenance personnel to independently install, test, operate, maintain and repair the equipment/system. We are required to be responsible for on-site training of the corresponding personnel of Party A. On-site training is not limited to the number of people and days.

Intermediate Training

We will provide a detailed plan for pre-training (including time, courses, admission requirements, etc.) as well as textbooks and teacher explanations and instructions required for the training. The textbooks and explanations are required to be written in Chinese (or other text agreed upon by both parties); after the intermediate training is completed, various business operations of this system can be completed; the intermediate training of this project is configured according to 0 person-days.

training materials and equipment

We will provide a full set of training materials;
training materials should include installation, testing and maintenance technology of relevant equipment;
training materials should provide the latest and consistent with the supplied equipment to ensure that each student has a complete set;
we will provide the equipment, tools, testing instruments and equipment required for training personnel internships;

training within
On-site training in

should include the provided software and hardware architecture principles and technical performance, operation and maintenance methods, installation and testing, troubleshooting and software structure, customization and upgrades, etc.;

We will provide the content and quality of the training to achieve the same effect as the training directly provided by a third-party manufacturer;
We will list various training expenses in detail, such as the training location, time and other items determined in the contract. If Party B proposes a change, it should submit a written notice and bear all the expenses incurred during the change.
on-site training must be provided for free, and the number and technical capabilities of Party A’s trainees shall not be restricted.

Training Plan

We are responsible for providing training materials and actual operating environment, and compiling training materials in Chinese, adopting two forms: centralized training and on-site training. The specific number and time of training will be negotiated with the tenderer.

provides personnel check-in form and training feedback form during training. After the training, organize the assessment of the training personnel to ensure that all the training personnel can be proficient in the system operation.

project technical support

During the customization development process during the implementation of this project, we ensure that each node has full-time participation in the customization development on site and meets the qualifications of Party A. The total number of personnel is not less than 30;
We will provide the engineering information required for equipment installation and debugging. We are responsible for providing technical support on the premise of ensuring safety and quality, including technical consultation, technical information, equipment technical instructions, instruction manuals, maintenance instructions, etc.;
During the system installation and system testing, Party A has the right to send technical personnel to participate, and we are obliged to guide them;
We will send the installation and debugging materials to the installation site one month in advance according to the contract, and the information should be in duplicate. The information should be in duplicate. ;
From the date of signing the final inspection certificate, we provide Party A with free technical support and services for 24 months, and provide free on-site services for 12 months from the date of signing the initial inspection certificate at the designated location of Party A.
We provide two sets of practical and complete technical documents (one set of paper media technical documents and one set of electronic media technical documents) at each location. After the equipment is activated, if software upgrades, equipment upgrades, expansions and other related situations occur, we will provide Party A with necessary technical information. For the above information, Party B should be able to provide CD-ROM; after the equipment is put into production, Party A should provide Party A with free use if it improves the system software, adds new functions, and adapts to Party A's new suggestions after Party A's equipment is put into production; Party A's requirements for the final recommendations have not yet formed the specifications for the final recommendations, we will modify and update the software version and necessary system equipment hardware for free within a certain period of time during the system equipment trial operation; during the system equipment trial operation, we are responsible for sending technicians to the on-site guidance and maintenance work as needed. At the same time, if there is a problem with the equipment provided by us, we will designate experienced technicians to the site in time to maintain and solve the problem for free;

fault type		zone range	support method	response requirements	Repair time
Network or host system paralyzed	National	On-site	less than 4 working hours		less than 4 working hours	less than 4 working hours
Serious system failure, some important services are abnormal	National	Online	National	National	National	National
System individual services are abnormal	National	ml2 phone response or on-site support	less than 12 working hours	less than 48 hours

During the warranty period, we are responsible for free replacement of software and hardware;
When expanding the network and equipment capacity and upgrading the software, the equipment manufacturer should send technical personnel to the scene to guide;
we explain its after-sales service and technical support in China. Is there a technical support center in China, where is the location, and can I provide 7×24-hour technical support? Specifically point out the technical support that can be provided in the cities of this period of the project;
We will explain the scope and extent of technical support and technical support in the response.
We will provide technical support for system application layer software development to the technical support team designated by Party A, and list the specific methods and response time of technical support in the proposal. We will provide the upgraded version of the underlying software development package, protocol stack and API according to Party A's requirements, and cooperate with Party A's technical support team to complete the new demand development;
We will provide Party A with detailed software change description documents and the changed underlying software package, protocol stack and API before each software upgrade, and cooperate with Party A's technical support team to integrate the software version.

Project Service Scope

Software Development Service

The software delivered by us will cover all functions listed in this technical standard and requirements, and ensure safety and reliability, future expansion and version upgrade convenience. The software list, release date and upgrade instructions are listed in the proposal in detail;
We will provide the source code of the software; tenderer fully owns the software and source code intellectual property rights, and can perform secondary expansion on this basis, and the version provided by , our , can be used for the development and use of other products.
The software provided by us supports mainstream hardware products;
We fully assume all legal responsibilities arising from third-party products involved in the bidder's products; in the proposal, detailed functions and performance descriptions of the software used should be made.
Our performs detailed process design on the system and refines it to the point that it can use software to implement
during the deployment of this period of engineering system. Suggest and describe in detail the plans and steps for data collection, organization and entry.

Technical Support Service

Our provides technical support services, including but not limited to product system bug repair, customized functional bug assistance diagnosis, product technical problem handling reports, product technical problem answers, customized customization and other services.

Software Testing Service

system operation and maintenance service

daily monitoring of the system operation status, assisting in the upgrade of application systems and the upgrade of various security patches;
system fault detection and troubleshooting;
application system function optimization, adjustment services and a small amount of secondary development;
backup of the system and data regularly according to the backup strategy, and the key data requirements can be timed backed up;
emergency response service;

integrated implementation service

emergency response service;

integrated implementation service

(including system testing after all software and hardware is installed), system joint testing and technical support;

proposes relevant deployment plan suggestions and is responsible for implementation according to the system requirements, network security and other requirements defined in these technical standards and requirements;
We are responsible for organizing technical discussions on the installation plan, summarizing the technical requirements of each party, and determining the installation plan; according to the bidder's arrival time, we propose installation implementation plans and plans; provide clear suggestions on the preparation of the bidder's computer room environment, supporting facilities, etc.;
We are responsible for regularly submitting written reports on the project implementation progress to the bidder.

System Deployment Service

We provide the software and hardware system deployment technical services involved in this project as required.

Security Technical Services

We provide the system security technical services involved in this project according to requirements, including but not limited to security vulnerability scanning services, security reinforcement services, emergency plans and drill services, emergency response services, and information system security testing services.

After-sales warranty service plan

After-sales warranty service content

application software service warranty period is 24 months from the date of signing the final inspection certificate, and the warranty period for non-centralized procurement software and hardware equipment is 24 months from the date of arrival. During the warranty period, we will warrant all equipment except consumables for free; if the system fails, we must investigate the cause of the failure and repair it until the final acceptance indicators and performance requirements are met, or replace the entire or part of the defective equipment; if a failure occurs due to Party B, Party A has the right to require us to extend the warranty period according to the severity of the failure.During the warranty period of
, the hardware should be replaced and repaired for free. The third-party software provided by us is responsible for free upgrades. The costs incurred by hardware changes due to software upgrades during the warranty period shall also be borne by us. During the warranty period, spare parts can be used as emergency spare parts. We must timely supplement spare parts during the warranty period so that Party A's spare parts library is sufficient and complete during the warranty period. After the warranty period ends, we will continue to provide services for product spare parts, troubleshooting, software modification, etc. during the product life period. We shall not delay or interrupt after-sales service of the product under any excuse. The cost of after-sales service shall be resolved by both parties through business negotiations, and the cost of spare parts shall not be higher than the price of this contract.
We will promptly explain the system upgrade and development.

Equipment fault repair service

Overall requirements

We will take necessary service measures (including adjustments) based on the fault level declared by Party A, to repair the fault as soon as possible and restore the normal operation of the equipment. Party B may repair the fault through telephone guidance, remote login or on-site service, and ensure that the processing time limit for the corresponding fault level in the service level agreed by both parties is met.

According to the severity and impact of the fault, the fault levels are divided into three-level faults, two-level faults and first-level faults from low to high. When the fault is not restored or resolved within the specified time limit, the fault level will be automatically upgraded (if the two parties agree that it is not necessary, the upgrade may not be done).

Level 1 failure (major failure) : refers to a failure in which the system crash or service interruption occurs during operation, resulting in the failure to realize the basic functions of the device or the complete degradation of the equipment; other failures that cause business interruption for more than 1 hour or cause the loss of critical business data.

Level 2 failure (main failure) refers to a failure that directly affects business during operation and causes partial degradation of system performance or business; failures during operation of equipment have the potential risk of system paralysis or service interruption, and may lead to the inability to realize or be completely degraded of the basic functions of the equipment, such as one-sided failure of redundant equipment, monitoring terminal failure, etc.; system equipment or operating system failure, causing business interruption but less than 1 hour, such as system reset.

Level 3 fault (secondary fault) : refers to a fault that occurs during operation that affects the system functions and performance, but is not affected by key businesses.

Service level

Depending on the role of the equipment in Party A's network, the services it carries and its importance, we will provide services of different service levels, and at least the following three levels of services should be provided, from high to low, divided into three levels A, B, and C. The basic differences between

A, B, and C level services are shown in the table below.

Service Level	Service Description
A Level (7x24x4h)	x24 hours of acceptance of the application, 4 hours of on-site response
B Level (5x9x4wh)	x24 hours of acceptance of the application, 4 hours of on-site response
C Level (5x9Next Day)

Telephone response

We will set up a 7×24 or 5×9 hours (based on the service level) duty response call, and arrange experienced engineers to accept the application. When the equipment fails, Party A will report the fault through the duty response phone number specified by us. We will ensure that more than 95% of calls will be connected within 30 seconds during the service time; when we need to consult relevant information before replying to Party A's questions, we should ensure that we reply within 30 minutes.

Remote Support Service

For faults that cannot be solved by telephone guidance, after obtaining Party A's consent, we log in to the faulty equipment through remote access means, conduct fault diagnosis, find out the cause of the fault, and guide on-site maintenance personnel to handle the fault.

requirements:

We will provide (or purchase from Party B) necessary remote technical support equipment.If the remote technically supported equipment is provided by us, it is guaranteed that the equipment has security management functions and can prevent illegal login to ensure the security of the equipment and exchange network.
Our service personnel log in to the faulty equipment, analyze the cause of the fault through diagnosis, and formulate a technical solution for failure resolution, and notify Party A by phone. Only after the technical solution is approved by Party A can the specific implementation of the fault solution be carried out.
During the remote login process, any command or report sent by our technicians to the device through remote login must form a command log file; after the troubleshooting is completed or the end is over, a fault processing report should be formed and sent to Party A together with the command log file.
For different levels of faults, the response time limit requirements for remote support services (I confirm from my confirmation that the telephone guidance cannot be eliminated, and the time required for remote technical support to the remote technical personnel of Party B to remotely log in to the device) is shown in the table below.

fault level	service level A	service level B	service level C	service level C html l23
Level 1 fault	less than 30 minutes	less than 30 minutes	less than 30 minutes	less than 30 minutes
	nd level 2 fault 3	less than 30 minutes	less than 2 hours	less than 2 hours
third-level fault	less than 2 hours	less than 2 hours	less than 2 hours	less than 2 hours

On-site service

For equipment failures that cannot be solved through telephone support and remote support, we will quickly provide on-site support services, arrange experienced technical support engineers to go to the site to analyze the cause of the failure, formulate a fault solution, and finally troubleshoot the fault.

requirements:

Our service personnel should make the following preparations before providing on-site support services:

Check Party A's user profile to understand the operation of the user equipment and the problems that have occurred in the equipment in the past and how to deal with it; prepare technical service tools, technical service materials, transportation tools, necessary spare parts and software for spare boards.

Our service staff arrived at the user's site and first submitted the "Technical Service Application" to sign and confirm with the user in charge.
understands the operation of the equipment, verifys the fault phenomenon, and conducts fault analysis, tests, and diagnoses of the equipment based on the fault phenomenon, and formulates technical solutions for business recovery and fault resolution. We guarantee that business recovery will be implemented first, and on the premise of restoring the business, we will carry out thorough fault repair. After the technical plan is approved by the customer, the customer's technicians shall implement the plan in detail; or, with the customer's permission, the service personnel shall implement it in detail.
If it is determined that it is a device hardware failure, we will provide the device hardware for Party A to replace it for free. If it is a software failure, we will repair the software failure for Party A for free; if it cannot be repaired, we will provide reinstallation service for free.
Our service personnel will not affect the normal operation of the equipment when handling the fault, and Party A user maintenance personnel should be present on the spot to handle it together; when major operations such as system reinstallation or system startup are required, they must be approved by Party A user maintenance department before implementation can be implemented. If Party A suffers losses due to subjective reasons such as misoperation or unauthorized actions by our service personnel, Party A has the right to file a claim with us.
After handling the fault, our service personnel must explain the cause and solution to the fault, as well as preventive measures in daily maintenance to the maintenance personnel.
When handling faults, our service personnel must carefully fill out the "Fault Handling Report" and submit it to the customer department for archives before leaving the site, and join our user fault handling database.
on-site support response time refers to the time required from the user's on-site support request to the user's service personnel reaching the site of the user's faulty equipment. According to the distance between the Party A's equipment and our service point, the service response time requirements are shown in the table below.

Distance from the city where the technical support center is located	Response time A	Response time B	Response time B	Response time C
h tml Within 250 kilometers (including 50 kilometers)	less than 4 hours	less than 4 working hours		htm the next day
	00 kilometers (including 200 kilometers)	less than 8 hours	is less than 8 working hours		the next day

less than 12 hours		less than 12 working hours	the next day
the next day
	The second day		The second day		The third day

Requirements for fault recovery and fault resolution time limit

For first-level faults that affect business, when troubleshooting, we give priority to business recovery, and then completely resolve the fault. The following are the requirements for the time limit for failure recovery and repair.

fault level	service level A	service level B	service level B	service level C
first level fault Recover	less than 4 hours *	less than 4 working hours *	less than 12 hours
first-level fault solution	less than 24 hours	less than 24 hours ml3	less than 24 hours
	nd level 2 fault solution	less than 24 hours	less than 24 hours	less than 72 hours
third level Fault resolution	less than 48 hours	less than 48 hours	less than 72 hours

Note: (1) If we have chosen the fastest transportation mode, but the fault recovery time limit is still caused by traffic reasons, the time limit for the failure can be appropriately extended after negotiation between the two parties during the assessment.

(2) For equipment with service level C, if our technical support engineer determines that it is a hardware failure in the equipment, he will provide Party A with a list of hardware models to be replaced. Party A purchases the hardware on its own. We are responsible for replacing the hardware provided by Party A. We repair the fault within 3 working days after Party A provides spare parts.

Telephone Technical Support Service

We provide technical support to Party A through telephone to assist Party A in solving problems in the daily operation of the system.

We set up a 7*24-hour technical support hotline to ensure that Party A receives technical support for daily equipment maintenance and to ensure that Party A’s technical questions about the equipment are answered in a timely and effective manner.

We guarantee that more than 95% of calls on the technical support hotline will be less than 30 seconds; when we need to check relevant information and reply to Party A's questions, we should ensure that we reply within 30 minutes.

version management and software patch service

The software referred to in this specification refers to the application software within the scope of this contract.

software patches refer to our corrections and supplements to the original authorized software. They are the solution to the problems found during the operation of this version of the software. These software patches will play a role in eliminating potential hidden dangers in operation for the original authorized software. The

service requirements are as follows:

software patch service includes preventive patch services and responsive patch services.

A. Preventive patch service. When we know that server software and hardware defects may lead to potential problems, we will analyze the software addition of Party A's server through configuration management or inspection and put forward version upgrade suggestions. Party A will conduct relevant business and customer impact analysis and confirm it.

B. Responsive patch service. When the equipment fails, the engineers of both Party A and Party B jointly analyze the fault and confirm that it is a fault caused by the software defect. We provide software patches for the software defect.

When our technical support engineer finds that there are hidden dangers in the software during equipment maintenance and equipment inspection, we provide the software patches with the consent of Party A.
We guarantee the legality of the upgraded version and software patches provided.
Technical support engineers who conduct version upgrades and patch inputs on site must hold relevant qualification certificates.
Our input patches should be strictly followed by Party A's engineering cutting process and specifications.
Before entering the patch process, we assist Party A in formulating emergency plans, conducting tests and system backups, minimizing equipment interruption time and ensuring system security.
During the input patch process, if it is necessary to replace the hardware components of the equipment, the replacement components are provided by us. We guarantee that the replacement components are new components that are not lower than the functions and performance of the original components, and no hardware fees will be charged. The ownership of the replacement components belongs to Party A, and the replaced hardware ownership belongs to us.
After entering the patch process, the engineers of both parties need to conduct strict tests on the equipment and system. After the test is passed, our technical support engineer can leave the site.

Equipment inspection service

We conduct regular on-site inspections for Party A's equipment, promptly discover hidden dangers in the operation of the equipment, and reduce the probability of equipment failure through system adjustments and other means to ensure stable and efficient operation of the equipment.

service requirements are as follows:

We provide at least two on-site inspection services per year, and conduct detailed and comprehensive monitoring and inspection of Party A's equipment. The inspection content includes software and hardware inspections, power supply, alarm and equipment operation environment inspections, etc.
is to ensure the effectiveness of inspections and effectively discover and solve common implicit interoperability problems in IT systems. Party A will establish a system of joint inspection (multi-manufacturers participate together). Party A must inform Party B 15 working days before the equipment inspection. Party A's engineers will participate in the entire process during the equipment inspection and cooperate with our technical support engineers to complete this work.
After completing the on-site equipment inspection, we must cooperate with Party A’s engineer to fill out the equipment inspection record form.
We submit the equipment inspection report (the report template is provided by us) within three working days after the equipment inspection is completed. Party A may request us to add or modify the equipment inspection content as needed.
We have established equipment maintenance files for Party A and provide Party A with suggestions and plans for equipment upgrade, transformation and replacement according to the equipment operation. During the equipment inspection, we can provide on-site training for Party A's engineers.

Technical Data Service

We provide Party A with necessary technical data to ensure the normal operation of the equipment (except for technical and commercial secrets).

service requirements are as follows:

We provide Party A with relevant product knowledge, operating manuals, equipment operation and maintenance experience, technical documents and other materials. Commonly used materials should provide paper documents.
We provide WEB, FTP and other methods to ensure the convenience of sharing of information and provide necessary training on how Party A can access this electronic resource.

Training Service

According to the needs of equipment maintenance, we provide equipment technical training for Party A.

training includes two categories, centralized training and on-site training.

centralized training is provided by us with textbooks, teachers, venues and required experimental equipment. The training participated by Party A is generally concentrated in our training center.

on-site training After consultation between the two parties, during inspections, on-site services, we provide textbooks and teachers, and Party A provides venue and necessary facilities.

service requirements are as follows:

For centralized training, the specific training content will be determined by Party A and us in consultation; for on-site training, if Party A requires Party A, we provide necessary training to Party A on-site service on the causes, handling processes, and experience in preventing and handling similar failures.

Important Communication Guarantee Services

Important Communication Guarantee During the Important Communication Guarantee Period, Party A submits an important communication Guarantee Service Request to us as needed. After receiving the request, we work with Party A to formulate an equipment guarantee plan for the important communication Guarantee period.The service requirements of

are as follows: the important communication guarantee periods of

include flood seasons, major holidays, national military, political activities, etc. During the key communication guarantee period, if necessary, we will designate a technical support engineer to go to the site to complete the communication guarantee service. This service will be in accordance with the on-site service standards and we will no longer charge additional fees. The parties specifically agree on the date and time of such services when signing the contract.

emergency plan design and rehearsal service

emergency recovery plan design and rehearsal is to ensure that when a server device fails or faces an unexpected disaster, the relevant services can be restored in the shortest time to continue normal business operations and minimize losses.

service requirements are as follows:

We and Party A understand Party A's business needs and service quality requirements, determine the scope and goals of the emergency recovery plan, and design and provide emergency recovery plans to ensure the continuity and availability of Party A's business. Both parties need to discuss together to complete the design of the emergency recovery plan. After the design of the

emergency recovery plan is completed, both parties will participate together to complete the test rehearsal of the emergency plan to determine whether it meets business needs and achieves the set recovery goals.

We are responsible for conducting emergency plan operation training for Party A maintenance personnel to ensure that it can be started immediately if necessary.

Assisted fault location service

When the failure involves multiple equipment and Party A cannot accurately locate the fault, we provide technical support to assist Party A in accurately locate the fault. The

service requirements are as follows: The

auxiliary fault positioning service technical support means include but are not limited to: telephone technical support services, remote support, and on-site services.

After-sales warranty service plan

service content

During the warranty period, if the system fails, we are responsible for investigating the cause of the failure and repairing it until the final acceptance indicators and performance requirements are met, or replacing the entire or part of defective materials or software. All of the above are free.

During the warranty period, we provide flexible and diverse communication means and provide 7*24-hour response services to ensure that the bidders can find our engineers in a timely manner at any time. If the tenderer believes that it is necessary, our technicians will arrive on site to support it within the time promised by the contract.

During the warranty period, if we make any improvements to the system software and add new functions, we will be provided to the tenderer for free.

We promise to have a permanent organization in Shanghai and a permanent technical service staff, and can provide 7x24-hour technical services.

In the event of a serious system failure, we promised to rush to the scene within 2 hours and promised to troubleshoot the failure within 3 hours.

version response timeliness: In response to system bugs, localization requirements and other issues, we guarantee the timeliness and effectiveness of version updates.

consulting service capabilities: In combination with the actual operation requirements of the bidder, cooperate with the formulation of strategies, and standardize the preparation (operation management specifications, terminal safety use management specifications, backup and emergency management specifications, etc.).

Service method

We promise to provide 7X24-hour technical support for this project, provide four different service methods: on-site service, on-site service, mail service, and telephone consultation, to fully ensure the stable operation of the project.

also meets the following requirements:

fault response capability

application system software maintenance is the seller. Within one year after the system is officially put into operation, a maintenance team will be organized to be responsible for the maintenance of the application system software, provide free 7*24 hours of service, and timely maintenance and updates. When the system hardware or system software is updated or upgraded, the seller retests the system health status after the application software is updated and resolves the problems caused by the upgrade. The application system recovery for faults caused by system failures includes the installation of application system software and the recovery of application software operation data by the seller.

We distinguish the following three levels of customer failure according to the degree of impact of customer failure on the end user:

Feature description

Failure level	Feature description	Feature description
first-level failure	emergency failure, existing system downtime, or serious impact on the end user's business operations
second-level failure	serious failure, the performance of the existing system is seriously degraded, or the business operations of the end user are significantly affected due to the significant decline in system performance.
Level 3 fault	general failure, system performance declines to a certain extent and is damaged, but most of the end users' business operations can still work basically normally.

The system that provides services to customers crashes, the system performance is severely degraded, and normal services are no longer available.

seller guarantees timely response to the customer and appoints a supervisor to support engineers to handle customer failures in full time (24 hours) and resolve non-hardware failures four hours after receiving the fault declaration, and restore normal use of the business. If it is a hardware failure, it will be repaired in the shortest time depending on the degree of damage.

Note: The technical support center will promptly respond to the customer and appoint a supervisory support engineer to handle customer failures in full time (7*24 hours).

user business system, and even the business could not operate normally. Some services of

are interrupted, affecting the normal use of users.

seller guarantees timely response to the customer and appoints a supervisor to support engineers to handle customer failures within working hours, resolve the failures eight hours after receiving the failure declaration, and restore normal use of the business. If it is a hardware failure, it will be repaired in the shortest time depending on the degree of damage.

Note: The technical support center will promptly respond to the customer and appoint a supervisor to support engineers to handle customer failures during working hours.

system or application system fails, but it does not affect the normal use of the user.

customer technical consultation, requesting technical information, technical support, etc.

seller guarantees timely response to the customer and appoints a supervisor to support engineers to handle customer failures within working hours, resolve the failures 24 hours after receiving the failure declaration, and restore the normal use of the business.

Note: The technical support center will promptly respond to the customer and appoint a supervisor to support engineers to handle customer failures during working hours.

Project security plan

We will organize safety service manufacturers with safety qualifications to complete safety assessment work in accordance with the requirements of the enterprise's relevant safety protection acceptance specifications, and strengthen and re-test the problems found. Only after the re-test is passed can the initial inspection of the project be organized. The final safety assessment report is archived as an attachment to the initial inspection document. We shall bear the costs of safety inspection and reinforcement.

System security

Data security

adopts an advanced cross-gateway communication system to solve the problem of firewall and NAT throughput, so that the software can run in various complex network environments and realize cross-gateway communication. For firewalls that pass through the transport layer gateway filtering (selectively filtering data based on TCP and UDP port information), users only need to develop UDP communication ports in software settings; NAT firewalls refer to multiple false IPs sharing a real IP address. This firewall is the most common and most commonly used firewall. It is a mechanism commonly used by most companies' internal LANs to access the Internet through routers. Special designs have been made for this firewall system, so that all data packets can automatically pass through this type of firewall without the need for any special configuration by users.

application security

account to set the role of the decentralization of the

account, realize the hierarchical management of the account, authorize each person and each account, eliminate shared accounts, clean up the system's unnecessary accounts and account groups, and audit the account change management.

is for administrator accounts that cannot achieve each person and each account. The system defines the account according to the role, and centrally controls the account among a limited number of 1-2 people. The owners of such accounts are strengthened in terms of management system and process control. Accounts at all levels of

can set user accounts according to individuals. Each account should include at least the following attributes: account validity period, permission type (such as represented by role code), password complexity and account description.

system administrators can add, delete or edit accounts, and can set the specific attributes of the account. The default permissions for the new account are set by the role to which the account belongs.

Multi-user and multiple roles allow multiple users to log in in different ways and complete their own operations separately. Each account can be assigned any of the following roles to perform different functions.

system adopts the original meeting locking and requesting the venue function. The meeting can be locked when the meeting is in progress. After the meeting is locked, others will not be able to log in to the meeting, which eliminates other malicious interference during the meeting; For participants who disrupt the meeting order, they can use the "Please leave the venue" function to invite the meeting to be carried out normally and orderly.

technology Latest News

Site article recommendation