believes that many sellers have noticed it when they ship. Since January 2021, Amazon has displayed on the product detail page and the order detail page of the customer’s order. The name and address (specific place of business) of the manufacturer or brand owner as "label information") for retail to quote .
In fact, this tag information was originally obtained by Amazon from the data presented by the supplier and used in the system. If the manufacturer or brand owner needs to change it, you can use the "Contact Us" in the seller's backstage "Request.
◇ FBA new policy for labeling information ◇
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Add new mandatory attributes ("manufacturer name" and "manufacturer contact information") to the form, which means that the seller needs to fill in the name and address of the manufacturer or brand owner on the label information (mainly Place of business).
The principal place of business refers to the headquarters of the manufacturer or brand owner, and its purpose is to provide a reference point for buyers when they need it.
What information needs to be provided in the business address of the manufacturer or brand?
This address should include city, state, postal code, and country code .
For example,
Seattle, Washington, USA should fill in:
Seattle, WA 98020, US.
After the implementation of the New Deal, what measures should sellers take to deal with?
1. During the initial supplementary filling of the business address of the manufacturer or brand, the seller must always check the labeling information of the product. If you find any errors in this information, you can contact Amazon to modify it. After adding this required attribute, the seller will start providing content from in the next 4th quarter.
2. According to Canadian regulations, sellers need to paste product labeling information on their products, but Amazon does not currently have clear notification requirements.
Before the arrival of October, seller friends should pay more attention to the information in the background or emails, pay attention to the notifications related to this issue in time , and take effective measures in time to avoid these small problems. Necessary trouble.
◇ Prepaid return label program ◇
To simplify and standardize the return process between self-delivery sellers and buyers,Amazon launched a "prepaid return label program."
What is the "Prepaid Return Label Program"?
"Prepaid Return Label Program" means that you need to provide a local return address for the site you are selling. When the return request meets the requirements, Amazon will automatically approve to comply with Amazon returns The policy of prepaid return for self-delivery orders provides buyers with prepaid return labels and return and exchange transportation services through the local carrier in the "purchase and delivery" service.
When the buyer returns the package to the carrier, Amazon will deduct the prepaid return label fee from your account.
How do sellers join the "Prepaid Return Label Program"?
Set the default destination country domestic return address for your account. Amazon will use the return address of the buyer's country/region for all prepaid returns.
(picture from Amazon Global Store)
You can also configure multiple return addresses for each site.You can also set different products to return to different addresses.
After joining the "Prepaid Return Label Program", do I have to bear the shipping cost ?
Sellers always need to bear the shipping costs incurred by international returns, but if you use the "prepaid return label program" to provide the return address in the buyer’s country, you don’t need to return it. The original shipping cost for the return due to fault.
Which products are not eligible for the "Prepaid Return Label Program"?
When the following buyers request a return, Amazon will not automatically approve the return and will not provide a prepaid return shipping label. You need to manually review it yourself.
Amazon will provide buyers with your address. Then send a notification to you through "Manage Returns" so that you can decide for yourself, complete the manual review, contact the buyer to coordinate the return, and issue a refund when appropriate. At this point, you can also distribute your own prepaid tags to buyers by .
# Amazon US site
p9p p9p ; ◆ The weight of product exceeds 150 pounds and the length exceeds 108 inches,Or the sum of length and girth exceeds 165 inches; ◆ is a dangerous product. Note: If the address of the buyer and seller is located in the continental 48 states (not Hawaii, Alaska, and , etc.), Amazon will contain lithium Products with UN3481) or lithium metal (UN3091) batteries will be issued a prepaid return shipping label. # Amazon UK site ◆ The carrier does not provide insurance; Goods; ◆ is a dangerous goods commodity. Under what circumstances can I apply for compensation for return orders? ◆ Amazon determined that the buyer abused Amazon’s return or refund policy; sale status; ◆ goods returned to you with the original product differ materially; ◆ the buyer did not return an item,The "Return Merchandise Authorization (RMA)" or the carrier "first scan" is missing from the return tracking. The replacement order can apply for compensation _span2 After the product, the buyer returned the wrong product or the original product in an unsaleable condition. ★ The buyer requests a free exchange through the online return center, you have shipped the exchanged product, and Amazon has issued a refund to the buyer. When making a claim, you need to provide tracking information, pictures of the returned goods, and pictures of the return label of the exchange order.
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