At a time when innovation and delivery of mobile phones are intensifying, quality control still worries Lei Jun. Quality issues are related to the lifeblood of the company. Only when product quality is guaranteed can Xiaomi remain invincible in the competition. Although Lei Jun has adjusted the quality department to a first-level department parallel to the mobile phone department, he still believes that this department does not have enough say in the company.
Poor product quality can have disastrous consequences for a company, and people in the industry have seen it believing. A typical case is the explosion of Samsung Note 7. On August 24, 2016, South Korea had the first explosion of Samsung Note 7 mobile phone while charging. Subsequently, similar news spread around the world one after another, which made the discussions between consumers and channels change. The world's major airlines even publicly declared that it refused passengers to carry this product on the plane, which brought great harm to the Samsung brand.
On the first working day after the Spring Festival in 2017, Lei Jun asked his assistant to convene an emergency meeting of 40 or 50 core executives of the company. In this meeting, Lei Jun and executives shared his concerns about product quality issues, which resonated with executives. At this emergency meeting, a solution was discussed - an organization called a quality committee will be established in Xiaomi, this organization will raise the quality inspection of the product to the highest weight, so that employees can improve their recognition. While knowing the cordon, let employees have rules to follow.
Lei Jun knows that solving quality problems must be long-term, systematic, and destined to be painful in the short term, but Xiaomi must take this step.
Lei Jun chose himself to be the chairman of the quality committee and let a person who "feels" about quality be responsible for the specific implementation. This time, the person named by Lei Jun was the head of in the early structure project of Xiaomi mobile phone and one of the planners of Xiaomi MIX - Yan Kesheng . The
Quality Committee has formulated the mobile phone production standards and inspection process from a macro perspective, and then carried out special improvements on and micro . The quality committee takes out each Xiaomi mobile phone for testing and comparison, and then benchmarks industry data to determine its own problems. The most important point of
is that the quality committee has started the quality control of the product source, that is, the quality control of the upstream supply chain. Catch the key issues of quality. In this way, the quality awareness of all Xiaomi employees has been continuously strengthened, and Xiaomi has also increased its investment in quality control, which is the result of the continuous running-in between the Xiaomi team and the foundry.
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