Both Apple and Tesla acknowledged product problems, but completely refused to include domestic consumers in the compensation plan

Compared with Tesla's "reluctant" recall, Apple's "speed-down door" approach has made consumers more chilling. It is only responsible for local users in the United States, and users in other regions of the world have not received compensation. Tesla recalled two models, the imported Model S and Model X, whose production dates were between September 17, 2013 and August 16, 2017, involving a total of 29,193 vehicles. What's interesting is that Tesla first admitted the problem with the vehicle suspension, and then issued a "clarification". The general meaning is that our recall is under pressure, and the product itself has no problems. It is caused by improper operation and road conditions by consumers. the reason.

This makes people very uncomfortable. The "infrastructure madman" road construction is second to none in the world, and most users in first- and second-tier cities buy this high-end Tesla vehicle. The quality of the road is even more difficult to say in China. Ten thousand yuan of domestically produced cars did not have problems on some township roads, and Tesla actually dumped the roads, which was a bit too much. In addition, the improper driving of the dumpling car owners is even more depressing. Most of the owners who buy these two electric vehicles are old drivers. Isn't this not a brainstorm for others' driving skills?

Second, Apple has admitted that battery aging will cause its smartphones to shut down intermittently. Under certain circumstances, the processing capacity of the device will be limited through software updates, so as to control power consumption and prevent random shutdowns of the phone. In fact, this is not Apple’s own problem. Battery aging is normal. As long as Apple proves that the intermittent shutdown is caused by battery aging and guides users to replace the battery, it is enough to replace the battery after the patch package is released. The speed reduction operation is written in the upgrade instructions to inform users and support selective upgrades; this matter may not be claimed. In short, this wave of Apple's operations was rather mysterious, and the result was also accused.

Why do European and domestic users not get compensation? I think the first thing is that the domestic laws in the United States are relatively complete, and there are specialized lawyers to analyze for consumers, whether Apple’s operations can win the class action; they have grasped a good point, that is, accusing Apple. By limiting the speed of iPhones to cover up battery problems, users are forced to buy new phones, that is, to promote sales by covering up product defects.

If there are lawyers or institutions in China and Europe that organize consumer class actions within a certain period of time, they may also be able to obtain compensation, but this should also be combined with our local laws and penalties, but I think it is possible. It is a fine, not to the consumer level.