That is to say, the higher the score of store, the easier it is to gain the trust and choice of customers. On the contrary, is likely to cause customer doubt and loss. As a merchant, how should
improve the rating of the store on the platform?
1
improve the quality of delivery service The reasons for the negative reviews of
, in addition to the business's own reasons, may also be caused by the delivery reasons. Factors such as slow delivery and bad attitude in delivery may lead to bad reviews.
A. Improve meal efficiency
continuously optimizes the meal delivery process, carefully considers and analyzes each meal session, and sees which part can shorten the time and improve the meal efficiency.
B. Maintain the relationship with the rider. Only when the rider pays more attention to the delivery, can he reduce the probability of damage to the meal and reduce the negative reviews caused by the delivery link. Therefore, the merchant should pay attention to the relationship with the rider.
2
praise is that you can win back
as a merchant. We can't just think that the food and service are good, and the score on the takeaway platform will definitely be high.
Because most consumers do not have the habit of proactive evaluation, unless they have a bad experience, they will comment on it. so we have to take the initiative and invite customers to take the initiative to evaluate.
For example: send text message reminders, text messages to ask for praise, and give special offers (coupons, small gifts) to the praise, etc. guide remind users to actively give praise, don't underestimate this humble practice, the actual measurement is very effective.
3
takes every review seriously, regardless of whether it is positive, moderate or negative, merchants must respond in a true and friendly manner so that users can feel that the merchants value their reviews.
, especially when encountering bad reviews, merchants cannot escape, they must deal with and reply in time, and they must not disclose customer privacy and abuse customers, let alone any behavior that damages the store’s image.
©Kiss the panda
Bring you warmth with a cup of tea
