core reading
In recent years, Tencent Research Institute published an article, mentioning that the change in the relationship between platforms and users is a "platform revolution", which is different from the concept of "customers are God" in the traditional business era. In the Internet business era, users are friends of the platform. The platform should adhere to the triple service concepts of respect, reciprocity, and inclusiveness, and reach a cooperative relationship with users that is closer to symbiosis and win-win, and that mutual needs are needed.
The author believes that the new "platform revolution" is not a denial of traditional business concepts, but an optimization and upgrade. Take the emerging cloud legal platform as an example. How does Xiaobaozheng Cloud Legal Platform ensure that each user can receive accurate and in-depth services amidst the massive and diverse user demands every day?
lies in understanding the needs of users. The platform cannot stop being satisfied with the simple one-way buying and selling relationship in the traditional business era. Instead, it must respect the basic services that protect users' privacy rights from being intruded on, and do a good job in data storage of knowledge bases and user personalized management and other technical means to fully understand the users' legal needs and consumption habits, so as to achieve faster and more accurate legal service effects and establish a high-stickiness, deep interaction, and long-lasting relationship model.
What difficulties does traditional legal consultation face?
Xiaobao Zhengyun Law Firm has experienced a large number of legal consultations and found that there are some problems in traditional legal consultation. First, the personnel who receive users are often not professional legal backgrounds and cannot accurately understand the users' demands and respond quickly to solve them. Even if the person receiving the user is a professional legal staff, the user may not be able to be matched with legal staff in the field of their legal claims.
Second, when users express legal claims, it is easy for users to be unfamiliar with legal knowledge, causing the user's claims to deviate from the direction when they reach the legal personnel.
Third, when the number of user inquiries surges, legal staff do not have a systematic legal knowledge database to support them. However, in order to ensure that the legal solutions provided to each user are professional and sound, legal staff spend more time on verification.
In order to solve the traditional legal consulting problems, what has Xiaobao Zhengyun Law Firm done?
Compared with the above problems faced by traditional legal consultation, Xiaobao Zhengyun Legal Affairs has made the following optimizations.
- Legal staff tag function
Xiaobao Zhengyun legal platform has a professional legal team of 200+. The legal staff come from various high-level law firms across the country, which itself eliminates the risks of "parallel import legal services" and "rookie lawyers" that may exist in traditional legal consultation.
On this basis, the Xiaobao Zhengyun legal platform has also set up a "legal personnel tag function" in the background, allowing legal personnel to choose legal work that is more suitable for them based on the professional legal fields they are good at. When a user makes a legal claim under the legal label selected by the legal personnel, the platform will immediately assign professional legal personnel who are good at that label to serve the user. Similarly, legal personnel will also receive more task pushes that match the label attributes.
allows users who want to resolve labor disputes to be matched with legal personnel who are good at labor disputes. Users who have legal demands for marriage can be matched with legal personnel who are good at marriage. It helps platform users solve the problem of being unable to accurately match professional legal affairs from the first step, allowing users to enjoy faster responses, more to the point, and the service effect of medicine to cure the disease.
2. Create a front-end semantic analysis function
Xiaobao Zhengyun Legal has created an intelligent front-end semantic analysis function with the support of a sufficient number of popular consulting cases, frequency statistics of key words in legal consultation, legal content information classification, content structure identification, regular vocabulary matching and other data. When users are consulting and chatting,
helps legal personnel discover and identify users' real needs based on keyword extraction, helping users communicate easily and save energy. Legal personnel can also help users solve legal problems better, faster, and more accurately.
3. Continuously optimize the rich knowledge base
When legal personnel encounter problems in some knowledge blind areas, or when they face different consulting cases and have no clue for a while, they can quickly search through Xiaobao Zhengyun Legal's large database and knowledge base to obtain relevant cases and reference laws to help legal personnel deal with the problem. The
knowledge base will continue to be optimized and enriched, and it will be filled in real-time with updated laws and regulations issued by the country, relevant legal policies, and various cases to help improve the work efficiency of legal personnel, thereby providing users with faster and more accurate services.
To be a good platform, Xiaobao Zhengyun Legal Affairs has never stopped.
Under the policy of "governing the country according to law", Xiaobao Zhengyun Legal Affairs closely follows the pace of the country and responds to the country's call to create a legalized business environment and "govern enterprises according to the law". It constantly innovates and optimizes cloud legal products to help individuals and enterprises solve various legal problems and effectively avoid legal risks that may arise in the lives, production and operations of individuals and enterprises.
In the new era of the Internet and the rise of legal technology, Xiaobao Zhengyun Law Firm listens carefully to user needs in business operations, accurately solves user difficulties, facilitates users' lives, and becomes users' good friends. On the road to building a good platform, Xiaobao Zhengyun Legal Affairs never stops.
