Things are like this:
The weather is clear today, it is Sunday again, and I woke up at around 7 o'clock. I thought that I had woken up anyway, it was not too early, and I didn’t want to go to bed anymore, so I got up and washed up to go to deliver the food.
So I opened the Meituan crowdsourcing app to listen to the order online!
When I was ready, the time had reached 7:46. At this time, the system sent me an order with the "ding" sound of Meituan crowdsourcing APP. After I answered that after confirming the receipt, I opened Meituan crowdsourcing to see the delivery situation. The pickup spot was nearby, but the delivery spot was a bit remote. The system showed that it was 4 kilometers, so I rode an electric donkey to pick up the food, and I didn’t even have time to eat breakfast.
cannot contact the customer
After picking up the meal, he rushed to the address left by the customer. Because there are few orders in this place, it is a waste of time to wait, and the customer is also anxious to wait for breakfast and work, so he had to go solo!
When I arrived at the delivery address, I found that the place had not started yet, and there was only one security guard there. She kindly said to me, "It's so early, there's no one inside yet? Call and ask for it first."
I looked at the empty place and my heart skipped a beat. Could it be a prank?
So I called the phone number left by the customer on Meituan crowdsourcing, "The other party's phone number is off, please wait and dial again!"
I started to feel unhappy, thinking that I got up early in the morning to deliver the meal, and it was the first meal in the morning, so I gave me this one. It was so bad!
Then I called all the backup phones of customers left by Meituan crowdsourcing, and they all turned off!
has no choice. Although I am in a bad mood, I have to follow the rules. So I reported an abnormality on Meituan crowdsourcing!
The operation process after reporting the exception
Meituan crowdsourcing confirmed my exception and suggested that I send another order first. If the customer contacts me within a certain period of time, I need to deliver it again!
I only have this order, but in this remote place, I can’t receive other orders, and I don’t know if this customer is spoofing me? So I decided to run back to see if I could take other orders, otherwise I would have been wasted this morning!
So I slowly walked back, while browsing the order to see if I could grab other orders, and also waiting to see if the customer would call back my phone number.
, but after waiting for more than ten minutes, he did not receive a call from the customer. I thought this might be a prank. When I almost returned to the pickup spot and was about to return the meal, my phone rang. He said that he was ordering takeaway for someone else and filled in the wrong phone number! !
I'm so angry!
Either you call it earlier or you just don’t want it. Call it at this time, then I don’t have to run over for this order! This trip and going again meant that I had traveled almost 10 kilometers, wasted more than an hour, and I only gave me one order!
is still alive, and the order must be given as you wish, otherwise you will be punished by the platform and a 40% delivery fee will still be deducted after the timeout! Just think you are unlucky!
This is how things happened.
Now more and more people are running Meituan crowdsourcing, and there are all over the country, including old riders who have left Meituan crowdsourcing, and new riders who are constantly joining. Therefore, takeaway guys wearing yellow jackets and can be seen everywhere in the streets and alleys of every city, riding an electric donkey and flashing by!
is waiting to send orders
. The superb cycling technology and the speed that exceeds the limit can always make us ordinary people amazed!
Yes, because time is for takeaway guys, that is real money.They have to deduct money from time-out delivery, waste time and miss the opportunity to take the next order, so they make less money, so they have to hurry up and hurry up to strive not to time-out and receive as many takeaway orders as possible!
However, sometimes we always encounter some special situations. For example, when we ride a few kilometers to the customer’s location, we find that we can’t contact the customer. Either the phone is turned off or no one answers the answer. The sell-off cannot be delivered!
What should we do when encountering this situation?
First of all, you must control your emotions! To be honest, when you encounter this situation, you will inevitably get angry. One is that you are worried that other takeaway orders will be timed out! Second, I am worried that if I continue to wait, I will miss the opportunity to take other orders! So you can’t help but feel unhappy with the customer’s behavior, and naturally feel very bad. It’s normal to be angry! But being angry doesn't solve any problem! So at this time, you must control your emotions and think more about the reasons for the customers. Don’t think that the customers are deliberately making things difficult for us.
Secondly, report an exception immediately on the Meituan crowdsourcing APP! After we have contacted all the phone numbers we can contact and cannot contact the customer, we can report the abnormality. After Meituan crowdsourcing APP confirms that the result of our reporting of abnormality is true, it will give a suggestion: that is, let you continue to deliver other takeaway orders first. If the customer contacts us within a few hours, the system will reasonably extend the time for us to continue delivery. If the customer does not contact us during the timeout, we can go to the merchant to refund the meal, and the system will subsidize us for delivery fees! Meituan crowdsourcing is still very good at
!
Report exception process
This is what the system recommends us to do, so what should we do ourselves?
When encountering this situation, first, the customer’s phone call is connected but no one answers! It is probably because the customer is busy and does not see the phone number, so he did not receive the phone number in time. If this is the case, then we will call a few more times. Customers always see it. When they see it, they will naturally receive the call and complete the delivery! If you haven't tried it a few times, you'll go to deliver other takeaways, and you'll call it back when you haven't traveled far, and you have to run back again, which is both a waste of time and electricity!
Second, the customer's phone is off! This situation is mostly encountered in the morning and late at night! Some people may find it strange, why did they turn off the phone after ordering takeout? Does this person want to maliciously engage in Meituan Takeout Brother? In fact, this kind of malicious behavior is rare. Most of them fill out the phone incorrectly when filling out the phone, and it is someone else's phone, but others are sleeping, so the phone is turned off! In the case of
, we can only report the exception to the system. What should we do after reporting it? I suggest that if there are other urgent orders, I will send them first! Because after filling in the phone incorrectly, the system will send a message to notify the customer on Meituan takeaway. It is estimated that when the order of takeaway is almost overtime, the customer thinks why he cares about going to check the Meituan Takeaway APP when he has not been delivered for so long, and then he finds that the phone has been filled in incorrectly. So it will take a long time, and the phone will not be called back within ten or twenty minutes, so you must send other takeout orders immediately.
But if there are no other takeaway orders and this place is relatively remote, I suggest waiting first and leaving when the timeout has not yet called back. First, because you have an order in your hand, the system will generally not send you orders from other directions, so you can only grab them. If the customer calls back the phone shortly after you just grab the order, the system will notify you how long it takes to deliver. This extension time will generally not be too long, and you can only run back to deliver, which may cause your subsequent order to time out.
so stay in place with peace of mind, so that will save you time running back and forth and the electric donkey's electricity, and it will also make us less hard!
Are you right?
In short, it is not easy for anyone to go out. Giving others convenience is to give yourself convenience. When ordering takeout, you should keep the right address and phone number, and keep a good attitude when delivering takeout!
More understanding and support, I hope everyone can be happy every day!
