In the past two years, a kind of "metaphysics" has been circulating in the mobile phone circle - some products will not have problems during the warranty period, but as long as the warranty period is passed, many minor or even major problems will follow one after another. At this time, it depends on your luck. Conscientious manufacturers will provide detailed solutions, while some manufacturers will avoid talking about it and even deal with the matter directly, and gradually it will be left alone...
In response to the above-mentioned manufacturers' poor after-sales service, People's Daily recently published an article calling on manufacturers to actively solve consumer problems. It seems that the after-sales problems of mobile phone manufacturers have indeed received social attention.
Some people may say that they want to guarantee their choice of Apple , after all, it is an international brand. If you say such words, you can ask the old iPhone user doors around you. I believe many of them have experienced signal doors, battery doors, paint loss doors, deformation doors, etc. of iPhones of all generations. How did Apple deal with this matter at that time? As far as I know, only the battery door can be resolved after a long complaint, and the required after-sales threshold is very high, and many people are already discouraged when they see the conditions for replacement.
In contrast, Xiaomi , due to the serious power consumption of Snapdragon 888, the phenomenon of individual motherboards of Xiaomi 11 has occurred. At first, Xiaomi's memory of problems was replaced directly, but since the upstream parts of Xiaomi 11 series products are now suspended, Xiaomi also updated its after-sales policy in time -
Xiaomi's Xiaomi 11 series for the Xiaomi 11 series, whether it was warranted before, the motherboard free maintenance or motherboard replacement service was extended to 36 months from the date of activation of the mobile phone (that is, the new phone was connected to the communication network for the first time), but it does not include human damage (such as private dismantling and repairing at non-official outlets, or infiltrating liquid and water, breaking, etc.) and quality problems of non-motherboards that have passed the warranty period. "Xiaomi's official customer service or official after-sales outlets can help consumers solve related after-sales problems." At the same time, Xiaomi will also provide 200GB of cloud storage space for Xiaomi 11 users, which can be used for one year. It can be said that Xiaomi’s new policy has given Xiaomi 11 users a reassurance. This plan has also been well received by the media, and even People's Daily praised Xiaomi's handling method in the article! It is inevitable that individual quality problems will occur in
products, but as long as the manufacturer is brave enough to take responsibility and actively help consumers solve problems, consumers will still choose to continue to believe in the brand, and social shipments will also feed back to the manufacturer's sincerity. Do you think so?
