raffle probability is not reliable to win prizes. TML2 □ Our reporter Zhang Shoukun □ Our reporter Chen Lei
, Mr. Wang, a resident of Tianjin Hedong, received a more than 190 yuan deduction text message. It turned out to be an advertisement of "0.01 yuan of blind box" when children who just went to the fourth grade of elementary school. After downloading the APP, I found that only the first draw is 0.01 yuan, and three consecutive pumps must be drawn. The two pumps in the back are the original price. The child did not pay attention to the payment. Mr. Wang went to the customer service and was also told that "the blind box could not refund the product attribute because of the product attribute."
is the same as them. Many people have encountered the popular network blind box "trap". The so -called network blind boxes are mostly sold on the e -commerce platform or blind box application, selling blind box products such as "low -priced", "leakage" and "guarantee".
is it reliable? " Rule of Law Daily " reporter recently investigated that the Internet blind box is full of false publicity. These words induce users to consume, but users can spend tens of yuan or even thousands of yuan to buy blind boxes. After opening, it may be just a ear -digging spoon. In addition, the probability of the lottery is not reliable, the drawing prizes are not shipped, the value does not match, the value of the goods cannot be refunded, etc.
Randomly adjusts probability
H. Many setting blind box applets and APP tutorials can be set up to set up a blind box for just tens of yuan Some small programs can even be built for free.
Reporter spent 49 yuan to buy a network blind box applet at a virtual product mall, including installation tutorials and actual demonstrations. According to the tutorial, it took more than 10 minutes to complete the small program. It can be used normally after the payment is opened.
has been released on this mini -program mall test interface: the supreme model -IPHONE13, the probability of pumping is 0.1%; the rare model -AIRPODS (third generation), the probability of pumping is 1.0%; ——Fiil T1 XS wireless headset, the probability of pumping is 98.8%. The probability of 3 products added up to 99.9%.
is in the background of the Blind Box Mall. The current settings are set, and the remaining 0.01%of blind box products are set to 100%. It can be set with toothbrushes, handwashing, paper pumping and other products.
Reporter noticed that another blind box APP homepage was pushed at the top of the push of "This platform was identified by Xiamen Notary Office, and the probability of all box opening was true." The reporter clicked in and found that there was indeed a copy shown to the notarization office of the Xiamen City in Fujian Province. Its notarization is to demonstrate the process of opening the blind box with Huawei and Apple. It has not been mentioned for the realistic authenticity and the blind box products that can be drawn.
On August 22 this year, the Sichuan Provincial Protection Consumer Rights Committee and the Chongqing Consumer Rights Protection Committee released the results of the Blind Box APP investigation. According to the probability of the blind box product selected by the 10 blind box apps: blind The probability of the box planet's hidden model is 0.6944%; the probability of the highest award for the vitality box is only 0.0007%.However, this is calculated under the premise of being established. When the actual platform sets the probability of setting the probability, it will set a lower probability based on high -priced products and whether it will be supplemented in time. Consumers are unknown.
is based on the "Gift Box" blind box package of the vitality tribe as an example: If you want to win the ultimate award -specific product, the average will be drawn more than 71,000 times, and it costs more than 4.928 million yuan. It costs more than 327,000 yuan; specific products of high -level awards will be drawn 39 times on average, and it costs more than 2,600 yuan.
Blind Blind 59 yuan Blind Blind Series: Platform publicity hidden probability is 1/144, that is, the first hidden model is obtained, with an average of 144 times, and it costs 8496 yuan. The vitality magic box "will take away the three -piece Apple three -piece set" blind box: According to assumptions, if you want to have a legendary specific product, it will take 150,000 times and spend 11.85 million yuan.
Reporter found that in some blind box apps, there are also props, perspective cards, copy cards, European gas cards and other items. You can know what is installed in the box in advance and improve the pumping. Prize probability. Many netizens spent a lot of money to buy various props, but found nothing.
is unreasonable
product quality questioned
The situation of goods, value, and non -panels have also been frequently spit out by consumers.
In June this year, Mr. Yuan, a resident of Beijing Chaoyang, got a headset worth 499 yuan in a blind box app. The order details show that the goods will be issued within 7 working days, but the goods have not been shipped for almost two months. Mr. Yuan has repeatedly reported the situation to the customer service. The explanation obtained is that "the goods are replenishing and may be delayed, but the time is uncertain."
In July of this year, Mr. Liu, a resident of Shenyang, Liaoning, spent more than 2,000 yuan in a blind box APP, but found that the items and the APP interface were completely different after receiving the goods. Mr. Liu suspected that he was pitted and asked the platform to refund it. The reply was "unable to refund, but it can be recovered online and exchanged for points to buy a blind box mall." Mr. Liu,
, found that the price of goods in the blind box mall is much higher than that of other e -commerce platforms or offline stores.
also has similar encounters from Sichuan. He bought a blind box worth 50 yuan on a blind box app. Spoon.
The "oolong" blind box encountered by Mr. Yan from Jiangsu made him surprised. After downloading a blind box app, he opened a more than 500 yuan blind box and opened the official website to sell for more than 4,000 yuan. Essence
can I buy genuine through the network blind box? The reporter was measured.
In an app called Magic Blind Box, the reporter spent 39 yuan to buy a "digital stuffy bag" draw opportunity. It is the Bluetooth temperature and humidity meter of a well -known technology company on a market worth 39 yuan. The high value is a laptop with a more than 10,000 yuan. However, after the reporter's lottery, the prize was found to be a multi -channel charger, and the name of the product was not retrieved on various e -commerce platforms. After
was collected, the reporter found that the charger did not have 3C certification, security indicators and other signs, and the official website address it provided could not be opened. The customer service phone was displayed as an empty number. The reporter then asked the blind box customer service on the market price of the charger. The other party replied that "it is affirmed by the market pricing, it is worth it, but the brand information is not convenient to disclose."
In addition, the reporter randomly chose the other three blind box apps. The situation encountered is similar to: the goods issued are not available in the possible blind box products; poor quality, the packaging does not confirm the price; No manufacturer's customer service.
and related protocols on the market on the market include the blind box products "in principle without refunding", "no reason for 7 days without reason", "once the opening, cannot be refunded" and so on. For this phenomenon, many experts interviewed by reporters by
pointed out that according to the Consumer Rights Protection Law and " Online Purchasing Products Seven Days No Rebate " and other laws and regulations, seven days of online sale products have no reason to return goods rules for seven days. The exception products do not clearly include blind box products. Therefore, if the consumer finds the online blind box, it is found that the products they have received do not meet the quality requirements or do not meet the marketing propaganda and commitment of merchants, and they can require merchants to fulfill their return obligations.
multi -party governance rectification
strengthening platform responsibility
In the behavior, Du Xiujun, a lawyer of Beijing Zhongwen Law Firm, believes that such apps may be suspected of illegal or even criminal crimes. my country's Anti -Unfair Competition Law requires operators to have award -winning sales, such as the types of prizes, redeeming conditions, bonuses, or prizes, which are unclear, and affect the redemption. Or deliberately let the internal personnel win the prize of the prize for prize sales. Moreover, if the merchant's dark box operation or the real winning rate of the system is far lower than the announcement of the winning rate of the merchant, the amount involves a certain standard, and it may also be suspected of false advertising .Beijing Yonghe Law Firm Lawyer Huang Qunhui said that according to the " Infattle of Consumer Rights and Interests ", the award of the zero probability of the Internet blind box claims that the propaganda behavior of winning awards is suspected of fraud.
"According to the e -commerce method , if the platform knows or should know that the service provided by the Blind Box APP, if there is no necessary measures to infringe the legitimate rights and interests of consumers, it shall bear joint responsibility with the actual operator of the APP." The platform should also bear the corresponding supervision responsibilities, mainly for information registration and submitting responsibility, verifying and registering the identity information of the actual operator of the network blind box, establishing registration files, and submitting to the market supervision department; monitoring and processing of illegal behavior, monitoring and processing of illegal behavior, monitoring and processing of illegal acts, monitoring and processing of illegal acts. For blind box apps that have violated laws and regulations, such as a large number of complaints and investigation by market regulatory departments, such as investigations, etc., the platform should take measures such as warning, suspension or termination of services to avoid the expansion of consumers' losses.
Experts agreed that there are certain regulatory blind spots in the current network blind box, and external supervision should be combined with self -discipline on the platform to prevent network blind boxes from becoming a "net pit blind box".
Huang Qunhui said that at the national level, there is no uniform blind box regulatory rule. The legislative departments and regulatory departments need to be aimed at the new business format of blind box marketing. Through the amendments to the law, the relevant rules of the law, and the legal interpretation of , etc., refer to the regulatory rules of the prize sales behavior, and formulate the blind box marketing supervision rules as soon as possible to clarify the blind boxes to clarify the blind boxes. The scope and way of marketing and the rights and obligations of the operator and consumers, draw out the bottom line of the blind box marketing, pull out the positive and responsible list of the blind box marketing, and clarify the legal responsibility of the operator's illegal marketing and the supervision of the regulatory department Essence
"Compared with offline, online blind box operators are more likely to use background manipulation to change the resulting results and randomly adjust the probability of extraction. The complete records of the results are set, and at the same time, the online dynamic inspections and regulatory mechanisms are established and the business main body of the business requirement does not meet the business requirements.
Du Xiujun believes that the relevant platforms should be responsible for defending the soil. They should be substantially reviewed, compl out on the shelves of various types of APPs on their platforms. It can be included in the blacklist. If the APP operation is suspected of illegal crimes, it shall actively cooperate with the national network information, public security, industry and information departments to deal with relevant illegal crimes according to law.
Source: rule of law Daily
