Recently, Nanduwan Financial News reporter learned from the official website of the Italian Competition and Market Regulatory Agency (hereinafter referred to as AGCM) that the agency imposed a fine of 3.2 million euros on Xiaomi Technology Italy S.r.l., equivalent to approximately RMB 21 million. , the reason for the fine is that Xiaomi Italy hindered the legitimate legal protection of consumers.
According to an announcement published on the AGCM official website on July 8, local time, some policies for after-sales maintenance of Xiaomi violate Italian consumer regulations, that is, electronic equipment repair and warranty rules. The complaint shows that Xiaomi refuses to perform warranty repairs for other defects outside the product warranty, such as small scratches that affect the appearance. AGCM notes that this makes "warranty service subject to repair of damage beyond the scope of the warranty."
AGCM also said that when problems with Xiaomi products occur, the solution is to "repeatedly repair rather than replace defective items, thereby repeatedly depriving consumers of the goods they purchased." In this regard, AGCM believes that repairs must be timely and rapid to constitute Remedies.
As of now, AGCM has not specifically pointed out which Xiaomi product or models have experienced repeated maintenance problems.
In addition, AGCM also pointed out that Xiaomi Italy will refuse repair estimates outside the warranty period after the consumer warranty period expires. The former will require consumers to pay the cost of machine inspection and product transportation, and will not return or exchange the machine. AGCM believes that in this case, Xiaomi needs to verify whether its products have substandard problems without charging any fees.
Written by: Nandu·Wancaishe reporter Kong Xueshao
