More and more merchants choose to open stores on the Amazon cross-border e-commerce platform. For Amazon users, they must register an account to purchase goods on the platform. So what are the steps for Amazon account appeals?
Amazon appeal steps:
1. The seller logs into the seller account and clicks Performance Notifications;
2. Find the message that the seller's rights have been revoked and click "Appeal";
3. Click the "Decide Appeal" button;
4. In the file bar Fill in the specific action plan;
5. Click "Submit Appeal", and then the seller will send the appeal to Seller Performance.
Sellers can refer to the following template:
1. State the purpose of your visit in the email and explain the situation
2. Explain the reasons that led to the account being banned due to excessive ODR: such as product damage, logistics problems, after-sales problems, company management, etc.
3. Action plan: If the customer does not receive the goods, refund the customer and resend one. Try to satisfy the customer as much as possible. At the same time, keep the communication record with the customer and the logistics screenshot of the resend. If the goods received are damaged or wrong, use FBA instead, further improve the product packaging, and strengthen product quality monitoring. Strengthen company management, improve relevant work processes, strengthen supervision and management of employees, etc.
Tips for writing a complaint letter:
(1) Keep it professional and don’t comment on Amazon’s process, the Amazon team’s slow handling of things, or express your negative emotions about the account being unfrozen;
(2) Keep it simple and present the facts, mainly Focus on policy issues rather than performance indicators ;
(3) Use bullets or numbers instead of paragraphs to express where you know the cause of the problem and the steps you have taken to correct it;
(4) Include a brief Introductory paragraph, quickly show Amazon your overall grasp of what happened and the problem you have solved;
(5) Do not include irrelevant information or comments about the account review process or Amazon, focus on showing relevant information that you have solved;
(6) If you receive a policy warning, please do not blame the buyer. There is always a rationale behind the complaint, and sellers must understand it and advance it;
(7) Ensure that the "action plan" contains specific methods for handling all factors that lead to account suspension.
and above are all the content of Amazon sellers’ statements about their accounts. For more information, please follow us. Cross-border e-commerce information is updated in real time every day!
