The epidemic situation has tended to ease recently, and logistics in many places have returned to normal. However, during the outbreak period, many orders were not updated and could not be recalled. Buyers were impatient and applied for refunds only. The platform After intervention and finding that the logistics information was not updated, the buyer agreed to only refund. I believe many merchants have received this. At this time, we can only contact the courier to recall, but it is not certain whether it can be successful.
I had nothing to do these days and suddenly thought of going to the after-sales service to see if the orders that had been shipped were submitted for refund only. I found out that several of them were because express logistics was not updated during the epidemic, and buyers applied for refund only. After the payment was successful, the courier delivered the items again. . . . .
Let me teach you how to check the orders that have been refunded after shipment in the background.
- Step one: Click Refund After-Sales on the background homepage.
2. Step 2: Select to expand the advanced query, and then select Shipped, only refund, and the refund is successful.
Click Advanced Query
Select Refund Only, Refund Successful, Shipped
In this way, you can check that your order has been shipped, and then only refunded successfully. Below I have selected a few orders for you to see.
Only the refund was successful on June 8th, and the shipment was successful on June 13
Only the refund was successful on May 29th, and the shipment was successful on May 31st
Only the refund was successful on May 18th, and the shipment was successful on May 27th
I sent it This means that everyone should check how many orders have been refunded in this way, and try to contact the buyer to find out how much they can recover. Although it is unlikely, it is still worth a try. Believe that there are always good people. For example, the buyer I mentioned below took the initiative to come to us and said that he had received the product for which he had successfully applied for a refund, and he wanted to make up the difference for us. It was really touching.
This is
that the buyer proactively found. The refund was successful first, and then the goods were received. The buyer took the initiative to find us and made up the money. It was so touching. We must praise it! !
Finally, all merchants, please go to the backend and take a look. How much loss can be recovered?
Conclusion If you are a buyer and you like to take advantage, have you seen any opportunities? I advise you that there is reincarnation in the way of heaven, so take care of yourself.
