Phoenix.com "Eye of the Storm" produced
Recently, the internet celebrity "crazy little brother Yang" with over 100 million fans of Douyin was reported by "professional counterfeiter" Wang Hai, a "fake power" and "impersonating 3C certification" for his products. The incident continued to ferment and caused heated discussions, and even once ranked first in the hot search on Weibo .
As of now, multiple parties have responded to the incident. Wang Hai issued several articles saying that the manufacturer would bear criminal responsibility, and even called on "Brother Xiao Yang" to pay for the fraud; Jin Zheng issued a statement on the 15th to strive to make his own innocence; except for the "evidence" twice on the 15th and 17th, the anchor "Brother Xiao Yang" did not make any other public statements.
After sorting out the disputes between the parties, it can be found that the current focus of public opinion is mainly on the electric power promoted by the product, the motor power marked by the motor nameplate, and whether the rated power in the gold declaration are the same concept. In response, Phoenix.com "Eye of the Storm" contacted all parties to the incident to try to reveal the truth of the incident.
Time is back to November 12. Wang Hai, known as the "professional counterfeiter", released a message saying that the gold wall breaker and meat grinder sold by the well-known Douyin anchor "Crazy Brother Yang" had false power problems. Through disassembly, they found that the meat grinder sold in the live broadcast room marked the power of 300W, with an actual power of 120W; the wall breaker marked the power of 300W, with an actual power of 105W.
Wang Hai’s Weibo screenshot
Wang Hai’s photo provided by
statement explains that the power marked by the two products refers to the rated power of the entire product, while the 105W and 120W marked by the motor are the separate output power (rated power) of the motor. Motor power is different from the rated power of the product. In order to prove that the product is qualified, Jin Zheng also listed the relevant certification certificates and third-party agency testing certificates in the statement.
Source: Jin Zheng Life Electrical Appliances Weibo
In response to this, Phoenix.com "Eye of Storm" called one of the testing institutions Weikai Certification Testing Co., Ltd. on the 17th. The other party stated that he had paid attention to the matter and was planning an incident description, but as of press time, Phoenix.com "Eye of Storm" has not received a written reply from the other party.
Tianyan Check shows that Weikai Certification and Testing Co., Ltd. was established in 2003 with a registered capital of RMB 50 million and a paid-up capital of RMB 4 million. It is a wholly-owned subsidiary of China Electric Technology Research listed company in . Another testing agency, Huace Testing and Certification Group Co., Ltd., was listed on A shares in 2009.
Shortly after the above statement was released, "Brother Xiao Yang" forwarded the Weibo post and said in the comment area: "I just want to be myself and serve you everything, but the future is indispensable...", and there is no other response.
Regarding the manufacturer's statement, Wang Hai told Phoenix.com "Eye of the Storm" that he himself did not expect it. Wang Hai said that he thought the other party would pay voluntarily after the exposure, "because this is an obvious fact."
Wang Hai further stated that in his opinion, this statement was full of loopholes and was purely nonsense. "He brought out the power of a whole machine, and this statement does not exist at all." Wang Hai said that for a wall breaker, electric power is the motor power, and the rated power is the sum of the motor power and the heating power; for a meat grinder, the above three powers are the same, and it is precisely because of this that there is a "fixed standard".
In Wang Hai's "Counterattack" article on the 15th, he also mentioned, "The Statement lied that the rated power of the whole machine was 300W, but the Statement did not provide a test report or test report of the power of the whole machine 300W, which is purely a fool."In addition, he also said that "the "mixing power" expressed in the "3C Certification Certificate" refers to the power of the mixing motor. "Brother Xiao Yang" and the manufacturer have not promoted or marked the rated power of the entire machine from beginning to end; the "Testing Report" attached to the "Declaration" just proves that it is inferior. ”
Source: Wang Hai Weibo
So, are other brands of wall breakers as Wang Hai said, and the mixing power is consistent with the motor power? In this regard, Phoenix.com "Eye of the Storm" contacted the official flagship store customer service of Midea, Joyang , Supor , Aux and other brands, and the responses received were also different.
Aux Kitchen Electrical Appliances Flagship Store responded, "The power marked on the nameplate on the motor generally refers to its rated output power, which is simply the power output by the motor without a load; and the power marked on the nameplate of the product refers to the input power of the product, that is, the maximum load power sustained by the product. "Customer service pointed out, "The nominal power of the motor cannot be consistent with the nominal power of the product nameplate, otherwise it will conflict with the national standard requirements, resulting in the inability to obtain the CCC certificate. "
Except for Aux, customer service of several other brands replied that the motor power is the mixing power. There is no two power labels in the broken wall machines on sale in its store.
In addition to controversy over power issues, Wang Hai also pointed out another major "crime" of Jin Zheng - the use of 3C certification certificate.
against many "counterattacks", Jin The official side did not make a new response. Instead, "Brother Xiao Yang" released the latest "evidence" on Weibo again on the afternoon of the 17th - a test report from Hefei Product Quality Supervision and Inspection Institute. The conclusion showed that "the items (input power and current) passed", and the signature time was November 17.
For this test report, Wang Hai further stated to Phoenix.com "Eye of Storm" on the afternoon of the 17th that this only means that they sent the inspection product with a motor power of 300w, and the exposed problematic product used the 3c certification of the product for inspection. At the same time, the announcement of the test report at this time just proved that "Brother Xiao Yang" did not strictly select products before the live broadcast, and the manufacturer had not tested the products.
In response to Wang Hai's statement and the entire incident, Phoenix.com "Eye of the Storm" contacted "Little Yang" side many times, but no clear response was received as of press time.
According to Wang Hai, he has submitted reporting materials to the market supervision and management departments of Hefei and Zhongshan , but has not yet been contacted by the regulatory authorities. In response, Phoenix.com "Eye of the Storm" contacted the municipal supervision bureaus of the two places on the morning of the 17th. The Hefei Municipal Supervision Bureau responded that no reporting registration information was found, and the Zhongshan Municipal Supervision Bureau stated that it is paying attention to the progress of the situation. If relevant reports are received, they will be handled in accordance with the law and regulations. If there is any information that needs to be disclosed in the future, it will be disclosed to the outside world as soon as possible.
In fact, this is not the first time that Wang Hai has confronted "Little Yang Brother". In September this year, Wang Hai posted a video pointing out that the shampoo gift sold by "Little Yang Brother" on September 16 is an unqualified product without a mandatory 3C certification without a production date, without a quality certificate, and without a manufacturer.
At that time, "Little Yang Brother" responded to this during the live broadcast, saying that he did not bring goods to the products involved. "I will only bring good things to everyone, and will not bring this kind of garbage to everyone. It is myself who has caused this kind of thing to bring this kind of thing. How could I bring this kind of thing? ”
has pointed the finger at the same anchor in succession, and Wang Hai has been regarded by many public opinion as intentional.In an interview with Phoenix.com "Eye of the Storm" said that it was not aimed at the anchor himself, and he had never contacted "Brother Xiao Yang" and his team, including after this incident, he did not communicate with "Brother Xiao Yang". The reason why problematic products were exposed one after another was that Wang Hai believed that after receiving the information from consumers, he felt that the anchor and the platform were still arrogant in the face of obvious facts and "scamdled" nakedly, so he was exposed continuously for the purpose of protecting rights.
Wang Hai also revealed that with the fermentation of the incident, more than 200 complaints were received within three days of the 14th-16th, all of which were targeted at the products bought from the live broadcast room of "Little Yang Brother". Wang Hai did not disclose specific product information, but told Phoenix.com "Eye of the Storm" that the above complaints focus on at least three products, and his team is currently verifying the content of the complaints one by one. If it is confirmed that the consumer's report is true, it will continue to be announced to the public in the future.
Wang Hai added that this product exposure incident seemed extremely difficult in his opinion. "It can be said that it is the simplest product that has been made. The obvious facts are obvious. Just use a screwdriver to disassemble them." Wang Hai gave an example, "The tissue is marked with 100 draws. When consumers open the tissue packaging, they see that there are only 30 draws. Such naked counterfeiting and selling counterfeit goods does not require verification at all."
Although there is no conclusion on this incident, there are many different opinions on the public. On Weibo, topics related to this incident are constantly emerging, among which #Crazy Brother Yang fell into the whirlpool of product quality issues# has read as many as 350 million times, and has even become the top hot search on Weibo.
From the former "top stream" Viya to Kuaishou's "No. 1" Simba , the well-known anchor CP "Erlu couple", in the face of the endless "rollback" of Internet celebrities' goods, consumers are trapped in several rights protection incidents, and have also put forward thoughts on the development of this new online sales format: How to cure false propaganda and other behaviors that infringe on consumer rights? After a problem arises, which party should be held accountable?
In this regard, Chen Yinjiang, deputy secretary-general of the Consumer Rights Protection Law Research Association of the Chinese Law Society, told Phoenix.com "Eye of the Storm" that the division of responsibilities for consumers' rights protection incidents after purchasing products through online anchors must be determined based on the specific agreements and specific business behaviors of the anchor and the brand, and cannot be generalized.
Chen Yinjiang gave an example, "If a consumer buys products in the live broadcast room and directly transfers money to the anchor's company account or personal account, then the anchor is equivalent to the role of a seller, and then he has to bear all after-sales responsibilities. If the anchor is just a traffic diversion behavior, he is equivalent to a shopping guide role in the entire sales process. The consumer eventually jumps to the link of the agent merchant or the link of the brand to buy, then the consumer is actually signed with the merchant. The consumer must mainly contact the merchant to protect his rights. The real rights protection must be made to the merchant to protect his rights. . However, during the live broadcast, the anchor may have some false and exaggerated publicity, and may also make some promises similar to "one fake one will compensate ten" during the sale. In this case, although the anchor is not a seller, he must also take responsibility as he promises."
For the platform, Chen Yinjiang further pointed out that the platform's joint and several liability mainly lies in two aspects: one is to infringe on the life, health and safety of consumers, and the other is that the platform knows that it will harm the rights and interests of consumers but does not take active measures, and this situation must also bear joint and several liability.
For consumer rights protection, Chen Yinjiang suggested that first of all, we should pay attention to collecting evidence, and then there are the following ways to protect our rights: the first is to negotiate with the merchant to resolve the issue, the second is to request to mediate from the Consumer Association, the third is to request mediation from the administrative department, the fourth is to apply for arbitration, and the fifth is to file a lawsuit through the court.
Chen Yinjiang emphasized that although many consumers want to "turn big things into small things", he still encourages consumers to protect their rights rationally in accordance with the law when encountering problems of damage to their rights. Otherwise, for merchants, it will objectively condone and encourage their infringement, which will also encourage merchants to do this infringement. At the same time, he also mentioned that from the perspective of supervision and legislation, it is still necessary to continuously increase the cost of illegal operators and continuously reduce the cost of consumers' rights protection, so as to jointly create a healthy and good consumer market.
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