In order to further facilitate patients' medical treatment, reduce queues and waiting time, and improve patient satisfaction, the Capital Pediatrics Research Institute combines the experience and feelings of medical, technology, and patients to continuously promote the "one-stop"

In order to further facilitate patients' medical treatment, reduce queues and waiting time, and improve patient satisfaction, the Capital Pediatrics Research Institute combines the experience and feelings of medical, technology, and patients to continuously promote the "one-stop" inspection and appointment work project, providing patients with clinic appointment services, smart appointments, appointment change and other services. Patients only need to make appointment change operations on the WeChat official account of " Beijing Medical Tong " or the self-service machine in the kindergarten.

In October this year, our institute re-organized and optimized the inspection and appointment process, and continuously discussed the feasibility of promoting inspection and appointment work and improved the process and functions through the four-party collaboration between medical-clinical-medical technology-information. Last year, after piloting the time-division appointment function of angiography and HOLTER examinations, it was well received by patients. This year, it will be gradually promoted to MMI and CT examination on this basis, and provide the appointment function of the above examination items in the Internet outpatient clinic, further reducing the number of round trips of patients and improving the efficiency and feelings of patients' medical treatment.

In the future, our institute will continue to explore the feasibility of appointments for other inspection items by analyzing operation data, continuously improve the "one-stop" inspection and appointment model, improve the quality of medical services, and realize a "win-win" model for hospitals and patients. Provide decision-making basis for hospitals to finely manage , better provide high-quality medical services to patients, and innovate the hospital's high-quality development path.

appointment methods and procedures are as follows

Clinic appointment

1 Can make an appointment for the patient when the doctor issues a checklist.

Intelligent reservation

The system automatically generates an appointment time period according to the fastest schedule, and schedules the inspection items according to the mutual exclusion rules.

change to the

Patients can change the mail on their own on the "Beijing Medical Tong" official account or on the hospital self-service machine.

Internet outpatient appointment

is the same as offline outpatient mode, which can generate reservation time and appointment order while issuing inspection orders.

text | Chen Chaoyu

picture | Chen Chaoyu

edit | Propaganda Center