Deyou drove 960 kilometers for a stranger! He said: This journey is the right path that service providers should take.
In any industry, it is difficult to win trust, but Yue Datiao of Deyou Tongzhou Wanda Store, a new brokerage brand store cooperated with shell , did it with a long drive spanning 960 kilometers. He said: "Service is the greatest value of a server. When you are kind in your heart, you will naturally reap good results."
This story can be traced back to a phone call six months ago. Aunt Zhang on the other end of the phone wanted to buy a property for her son who was working away from home. Knowing Aunt Zhang's needs, Yue Toutou quickly matched some properties in his mind and agreed on a time to view the house.
At that time, Yue Dutiao didn’t know that Aunt Zhang actually had some not-so-pleasant experiences in house viewing.
Only with good intentions can you reap the fruits of good.
Aunt Zhang’s son works out of town, so Aunt Zhang goes alone every time she sees a house. In addition to the several-hour bus ride back and forth, what troubles Aunt Zhang most is the lack of attention paid by the sales staff. A hasty introduction and delayed communication without any feedback. To be honest, Aunt Zhang didn’t know what to do before she received the call from Yue Datch!
In addition to going to the real estate by herself, Aunt Zhang had of course received calls from some other intermediaries, but except for some promises of rebates, no one was willing to drive more than 60 kilometers to pick up Aunt Zhang to view the house. Yue Toutiao did this.
Having worked as an intermediary for many years, Yue Titutiao is well aware of the fact that customers come first. He also knows that as an intermediary, professional and considerate services are his greatest value.
Aunt Zhang's family lives in the suburbs. Every time she goes back and forth, Yue Dutiao has to drive 240 kilometers, from the store to Aunt Zhang's house, then to the real estate, and after seeing the house, she sends Aunt Zhang back and then back to the store. During this trip, Yue Dutiao drove back and forth four times, with a total mileage of nearly 1,000 kilometers. Without the kindness and determination to be good to consumers, it would be difficult to persevere.
Serving with heart is the right path that every service provider should take.
When Yue Dutiao came to Aunt Zhang's house for the third time, it happened to be busy farming. Yue Dutiao helped Aunt Zhang finish the farm work before going to the building. Under the scorching sun, his shirt was soaked with sweat.
Yue Dutiao did not promise to give Aunt Zhang a commission rebate, which was against industry rules. On the contrary, Aunt Zhang also felt that this was the reward Yue Dutiao deserved. "Treating the client's house purchase as our own business, I believe this is the most powerful way for our intermediaries to compete. If you do the right thing, you will definitely have good results," Yue Toutiao said.
In Beike, being good to consumers is reflected in the code of conduct of the new brokerage brand brokers cooperated with Beike, and it is even more reflected in the rules. A series of rules and measures such as real house supply, capital depository, eight secure service commitments for second-hand houses, six secure service commitments for new homes, etc. are all designed to deeply implement the concept of being good to consumers. When Beike dares to use rules to protect consumers, consumers will naturally feel more at ease.
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