Will you endure this kind of thing?
1
Customers were really angry and complained about the owner of a fruit store in the public development circle.
is not a customer’s fault, and rotten fruits are also sold to others. The store posted an advertisement online, saying that the special price of strawberries is 100 yuan per box.
This customer bought a box and was delivered to the same city and saw it. Well, it was probably already rotten.
was not so generous at the beginning, so I thought the store owner was busy and didn't pay attention to this situation.
Customers' statement of facts are of course hoped to give a reasonable explanation and make proper treatment at the same time.
Unexpectedly, the store was impatient first and said that this was a special price fruit, so it would definitely not be too fresh!
also said that customers are just greedy for cheapness. Can you buy special prices if you are not greedy for cheapness?
0 is very clear in the words and meaning: you are happy to buy it, and you are not responsible for selling it.
In anger, customers made the store’s behavior public to their friends circle.
took a video and took a look at it with strawberries one by one. There were spots on it, hairy, soft and rotten, and very few good ones.
Actually, I bought one-quarter of normal strawberries for 100 yuan.
Order to sell special price fruits, it’s okay to lose some moisture, just wilt!
see what customers post, it is already so rotten that it cannot be eaten at all, so I can only throw it away directly after getting it. Anyone who buys such fruits wants to ask the store for an explanation.
Many stores have launched online sales. Advertising will make all product pictures beautiful, or find high-quality pictures online to attract customers.
actually the picture and the real thing are completely inconsistent.
Business is about integrity, and it is too much to cheat.
Think from the perspective of others, if you deceive customers once, can the customer come again next time?
If you cheat a customer, you will be known sooner or later. How many customers will not come again?
so fooling customers is equivalent to fooling yourself. Do you agree?
2
There is a fruit shop north of my house, and the boss is very good at doing business.
First of all, strictly check, check which fruits are not fresh before business, and clean the rotten fruits in time to ensure quality.
Secondly, if she bought a batch of fruits that were not ideal, she would explain to the customer that she would not use inferior products as good ones, nor would she be mixed and sold in a counterfeit manner.
Also, we will weigh the fruits first, and the corresponding price is zero and the whole, and she will basically not charge the extra one or two cents.
Doing these points seems to be a loss, but in fact, it has firmly won the hearts of customers. There are always repeat customers, and it is also a big profit.
fruits are very lost, and every link is inevitably rotten due to bumps, squeezes, and expired.
so you must be more careful and diligent in order to do it well.
It is definitely not good to be diligent, and you also have to understand the worldly ways.
Sometimes the inspection is not in place and accidentally sells rotten fruit to customers. What should I do if someone comes here?
For example, grapes are rotten when pressed to the bottom of the box, and they are sold if they are not careful.
Customers responded in a timely manner, and what they wanted was the store’s active handling attitude, and what they wanted was to suffer losses if they didn’t buy it, and they were deceived. It was cost-effective and had a psychological balance.
Recommended treatment plan: you can count a few pieces, or make up with fresh fruits, or send a voucher to buy fruits next time you give me a discount.
In short, let customers understand the following two points:
1. The store sells rotten fruits as negligently
2. The store will deal with it in a timely manner to achieve customer satisfaction
businessman, paying attention to harmony and making money. Everything is easy to discuss, but it is difficult to ignore it, which hurts the harmony.
guarantees quality, welcomes you with a smile, has a correct attitude, and handles it properly, and customers will naturally give good comments.
