Many foreign traders feel that it is a thing of the past to develop customers by calling.
There are also foreign traders who feel that their English speaking is not good enough, or are worried that they cannot understand the customer's words, so they subconsciously resist calling foreign customers.
But sometimes, our emails do not receive timely responses from customers, making calls in can greatly improve our communication efficiency .
Today, the editor will talk to you about some tips for calling to develop customers.
01 Correct your mindset
Many new foreign traders will be very nervous or too cautious when making the first call to foreign customers, for fear that they will lose the opportunity or be hung up directly due to insufficient preparation or lack of fluency in English.
In fact, the solution to this problem is very simple: Correct your mindset
As long as you overcome your fear, have the courage to take the first step, and practice diligently, you will gradually find that this is no big deal.
cooperation with both parties to deal equally, maintain basic enthusiasm and calmness, and let customers feel our sincerity and respect.
02 Clarify the purpose
Before making a call, we must first clarify the purpose of this call . Is it to understand the reason why the customer did not place an order?
Received an inquiry to understand customer needs?
or activate old customers who have not cooperated for a long time?
When we clarify the purpose of making a call, we can solve the problem more efficiently, and even guide the call content and capture more information.
You should know that has some information that may be that the customer does not or is unwilling to mention in the email.
03 Information collection and organization
In terms of customers, we must do a good job in customer re-tuning to understand the market conditions of the customer's region, the scale and needs of the customer's company, the identity of the customer, the position of the contact person...
determines different communication strategies based on different roles.
In our own business, we need to have enough knowledge of the product , prepare the questions that customers may ask, and the corresponding answering techniques.
is fully prepared, but it can also relieve our tension.
04 Adjust the speaking rhythm
If your English listening or speaking is not good enough, then should slow down your speaking speed appropriately and refine the keyword .
After all, calling does not pay attention to grammar, as long as both parties understand the important information expressed by the other party, it is OK.
There are also some foreign traders who are too nervous and are afraid that their words will make the customer feel bad, or in order to reflect their professionalism, they rush to the topic from the beginning and finish all the information in one breath.
In fact, customers' acceptance ability is limited, let alone different countries, it is easy to lose important information during communication.
So needs to adjust the rhythm of speaking. After saying some information, pause and ask the customer about the thoughts , which will be better.
05 It is very, very important to lay the foundation for the next communication
! After making a call, you must lay the foundation for the next communication , for example:
I will write you another email about the issues I discussed today...
I will send you some information I just mentioned...
Doing this can not only ensure the accuracy of the telephone communication information, but also lay the foundation for the next communication. After all, the more opportunities for communication, the greater the possibility of getting an order.
said this, we still need to practice diligently and try hard to integrate these skills.
: The tips about calling customers to develop their tips. Do you have any other tips to share with you? Welcome to leave a message in the comment area.
If you want to know more about the foreign trade industry, search for "FUTON World Cloud Platform".
