A few days ago, Xiao Fan bought a non-stick pan at the Futengbao counter in Wulin Yintai, Hangzhou. He said that after actually using it, he felt that the pan was both sticky and hot to the touch. [1818 Golden Eye] When I bought a non-stick pan, it felt sticky and hot. I tried it

A few days ago, Xiao Fan bought a non-stick pan at the Futengbao counter in Wulin Yintai, Hangzhou. He said that after actually using it, he felt that the pan was both sticky and hot to the touch.

Xiaofan : “When I bought it the same day and used it, I found two problems. One is that its non-stick effect is very poor . The second is its pot handle, the auxiliary handle of the pot, and the handle of the lid. Several handles are made of stainless steel. During use, is obviously very hot, and it is difficult to touch it with hands. will burn . "

Let's talk about the sticking problem first. Xiao Fan provided a video. He said that after reporting the problem, the person in charge of the counter came to do it. As a test, he fried a piece of hairtail in his kitchen.

Video provided by Xiaofan : " The fish skin is stuck underneath. (Then can you fry the fish with so little oil?) Then aren't you cheating? We only have so much oil for frying fish, and the fish is originally in pieces. , all complete , is now all in pieces . "

Xiaofan : "Frying fish will be sticky, fried poached eggs will also be sticky, which is equal to The degree of stickiness of different dishes is different, but did not achieve the effect I expected. (Then did you add enough oil?) In fact, more or less oil has no obvious relationship with whether it is sticky or not. "

Let's talk about it being hot. question , Xiao Fan said that because he wanted to return the product, the store temporarily took the pot back. He found a pot of the same style in the store. The handles were all made of metal. There was a note on the bottom that read "Induction cooker." "Applicable" , with the logos of four types of stoves marked next to it, , the third of which is the gas stove .

Xiaofan : " (the handle) is made of stainless steel. Our home is a natural gas stove. I asked if it would be very hot when it came. She (the clerk) told me that as long as you don't have a flame The part that is burned to the handle will not be hot."

Video provided by Xiaofan: "The biggest flame is only at the bottom of the pothtm. l1, the handle of the pot has not been burned. Can you first confirm whether it is hot? (I told you, it will definitely be hot, because the gas stove fire will go up.) I used an induction cooker to cook it yesterday. It’s really not hot ( because the flame of your gas stove rises. ) Then you didn’t say that the gas stove was not hot when you bought it. It works, but can only be used with induction cookers."

Xiaofan said that the store manager also tested it at his house as to whether the handle is hot, but did not clearly indicate whether it was hot or not. He only said that on induction cookers and gas stoves, the handle is hot. There will be a difference in temperature . I found the Futengbao Hangzhou Wulin Yintai Store. The store manager who went to Xiao Fan’s house to learn about the situation was also there. Is a non-stick pan a stick or a non-stick pan? Is the handle hot to the touch? The store manager said that the after-sales department of the mall had intervened and dealt with it. She also conveyed what she learned about the situation and that the matter would be answered by the after-sales department of Intime .

Hangzhou Wulin Yintai after-sales staff : "As for the issue of sticking to the pan, there must be a process of opening the new pan. Although it is a non-stick pan, you must put some oil in it. If you don't put any oil at all, then (ht) ml2 Reporter : Didn’t you add oil? ) ( Xiaofan : Why didn’t I add oil? There is a video.) The employee’s explanation was like this, and then you said whether the pan is sticky or not, to put it bluntly is also related to the boiling process ."

The reporter checked and found out that boiling the pot means that before the newly purchased pot is used for cooking, it needs to be boiled with water or white vinegar or lard. , Rinse the inner wall of the pot under high heat to make the pot better adapt to the future cooking process. Xiao Fan now lives with his parents. He said that he often goes to the kitchen and is experienced in this aspect.

Xiaofan : "On the day I purchased it, I asked the shopping guide how to boil the pot. She told me that this pot does not need to be boiled, but after I went back, I had to read it before using it. I got the instruction manual, and it said that when using this pot for the first time, you need to mix white vinegar with warm water, rinse it, and then boil a pot of water. When I got home that day, I used the method in the instruction manual to start the pot. "

The staff of Wulin Yintai said that the store has provided relevant quality inspection reports for this pot, which meet the corresponding standards. If Xiao Fan really wants to return it, they can coordinate and deal with it. Xiao Fan's idea is that the pot will stick to the pot. There may be many reasons, but he really can't accept the problem of the pot handle being hot.

Tested on cassette stove

Different people have differences

Hangzhou Wulin Yintai after-sales staff : "There is no way to avoid the problem of hot handles. This is related to the size of the fire. "

Xiao Fan showed Yintai staff a video of the store manager testing it at his home. He said that the fire of the gas stove had been turned to the maximum at that time, but it was still concentrated at the bottom of the pot , so he believes that the hot pot handle is a problem of heat conduction. It would be better if it is designed with a plastic shell.

Hangzhou Wulin Yintai after-sales staff : "It just can't exceed this place. ( Xiaofan : I did not exceed.) exceeds this place. It must be hot here. ( reporter : Well, some dishes need to be stir-fried, so the fire must be turned up high.) There must be times when the fire is low, and it is inevitable that the handle will be hot when the fire is too strong. "

How big is the fire, how long does it take to burn, and how hot can the handle be? The reporter suggested that Xiao Fan, the staff of Wulin Yintai, and the store manager of Futengbao find a place to test it on site. Next. The counter employee took out the pot that Xiao Fan was about to return. The reporter borrowed a cassette stove from the restaurant in the food court on the fifth floor of Wulin Yintai, poured two cups of water into the pot, and lit it. Stoves.

Futengbao Hangzhou Wulin Yintai Store Store manager : "( Reporter : Now the fire is at its maximum, how big is your home?) ( Xiaofan : Slightly smaller than it.) ( Reporter : It didn’t even burn to the edge of the pot handle?) The fire is rising upwards, and it will definitely burn it. If you think your hand can tolerate it, then this temperature is definitely not there. "

In about two minutes, the water in the pot boiled. The reporter held the lid handle, as well as the long handle and auxiliary handle of the pot.

Xiaofan : "(It has started to be hot here, and it is a little hot. This (secondary handle) is not hot at the moment. It will take about two minutes. How many minutes will it take to get hot?) I cooked for five minutes that day. The oil temperature for cooking depends on the oil temperature. The oil temperature is greater than 100 degrees. It may be a little more obvious than this. (It’s been five minutes, and it’s starting to get a little hot here. The top is fine, but the (secondary handle) is obviously hotter. , this side is hotter than that.)"

Among the three handles, the auxiliary handle is the hottest . Xiao Fan said that when he usually cooks, he just holds the main handle of the pot and basically does not hold the auxiliary handle. However, this pot have Sometimes it is used to make soup. It takes more than ten minutes to stew it casually. If you hold the main handle and the auxiliary handle at both ends, it will be too hot to lift. After ten minutes, the reporter held the pot handles again.

Futengbao Hangzhou Wulin Yintai Store Store manager : "(Here (the sub-handle) is already a bit unacceptable . Here (the pot lid handle) is a little hot but generally okay. Then the main handle here, the front position is still a little hot. If you If you want to hold it and lift it up, you may have to lift it back a little) If you can't bear it, go down a little bit. (Why should I touch the pot body?) Just touch it. (I want to lift the pot. I’m going to lift it like this. Do I want to lift it like this? It’s not necessary.) What I mean is that you can’t even touch this place. If you can lift this place, its heat conduction is very good. , if it is a small handle. (Is this what you want to express?) Yes, yes, yes. (What you mean is that it is already so hot here, but it can still be taken here.) The pot is spot welded, and the heat conduction is actually effective heat insulation, but no matter how effective the heat insulation is, the fire will still be hot.. "

This pot was cooked for more than ten minutes. The main handle was fine to hold, but the secondary handle was a bit hot to hold. It was difficult for reporters to get started. Several other experiencers, including Xiao Fan, also said it was delicious. No need . However, the store manager held the vice handle and picked it up several times. The expression was very natural and there was no feeling of heat.

Futengbao Hangzhou Wulin Yintai Store. Store manager : "( reporter : Store manager, do you often cook?) I cook, so I know that this is what happens when burns . ( reporter : To be honest, I can’t lift it up as freely as you. I actually cook a lot.) Well, let me tell you. I’m not saying that I’m a girl’s hands. You See for yourself. ( reporter : I still think this is really not as good as yours, it’s really a bit hot, to be honest.) I didn’t say it’s not hot. ( reporter : Intime’s sister, please come over and give it a try.) You can’t hold hands at this place, this is also normal . ( Hangzhou Wulin Yintai after-sales staff : It’s a bit hot.) It’s very hot. I can do all the farm work at home . ( reporter : For example, what kind of farm work is there?) Anyway, if we cut rice, you must have never done it. ( Reporter : I have done rice transplanting, but I have never cut rice.)"

The store manager said that she came from rural Anhui and helped her family with farm work since she was a child. The question of whether to scald or not, may not be felt by everyone. Same as . Xiao Fan said that most people can boil water for ten minutes. He can no longer accept the temperature of the auxiliary handle. When he stir-fries or deep-fries in the kitchen, the handle may get even hotter.

Hangzhou Wulin Yintai after-sales staff : "Now that customers feel both of these things. It is unacceptable. We consider it from the customer's perspective and we can solve it for the customer, but it does not mean that this pot has quality problems. "

Yintai staff said that they will continue to help both parties communicate about the return plan.