In 2022, Dazhong Daily ·Shandong Party Building Cloud Platform launched a large-scale integrated media reporting activity of "Red Stars, Qilu" and launched four unit sections: Qilu Party Member Star Power, Grassroots Party Building Highlights, First Secretary Style Record, and College Party Building Brand Exhibition. Among them, the "Grassroots Party Building Highlights Collection" is mainly aimed at grassroots party organizations (focused on rural and community grassroots party organizations), and collects and demonstrates excellent practices and highlights of party building leadership (email to call for paper dzrb1939@qq.com). The following are recommended cases in this issue.
Property services contact thousands of households, which directly affect the vital interests of the people. Grasping property conflicts, grasping what the people in the community think and hope. Since 2022, Sishui County has comprehensively strengthened party building and led property service management, incorporated "red property" into the urban grassroots governance system, and used "party building + property" as a starting point to build a "red property" party building alliance, create a "smart property·red fast" party building brand, and established a "345" working mechanism under the leadership of the party organization (three-level alliance: county league, street branch alliance, community micro-alliance; four parties participated: neighborhood committee, owner committee , environmental property committee, property service enterprise; five alliances jointly promoted: organization joint construction, team joint management, important matter joint business, service joint evaluation, and brand joint creation), actively responded to the demands of the masses, targeted the root plant industry service problems, continuously promoted the standardization, precision and efficiency of property services, and continuously improved the happiness index of residents.
promotes organizational integration and gathers the joint efforts of community governance
strengthens the promotion mechanism of "red property". Formulate the "Implementation Opinions on Streamlining the Property Management System and Mechanism to Build a "Red Property" Management System", build a "County Party Committee Two New Working Committees - County Property Service Industry Party Committee - Street Party Working Committee - Community Party Organization - Property Service Enterprise Party Organization" five-in-one working mechanism, strengthen the linkage of five-level party organizations, implement the integration of party building in the whole field to promote community governance, and establish a property management system guided by the property industry party committee, led by the street party committee, promoted by community party organizations, and implemented by property service enterprises. Establish a "Red Property" Party Building Alliance. The "Implementation Opinions of Sishui County on Establishing a Party Building Alliance for "Red Property"" was issued, and the "1+2+X+N" property organization system was built ("1" is the county league, "2" is the street league, "X" is the property service enterprise and property service project party branch, and "N" is the party organization of the co-construction unit). Taking the problem of "urgent, difficult, and anxious" by the masses, we serve every owner through the "five-hearted working method" of attentive, caring, warm, concentrating and persevering, and effectively do good things for the masses, plan practical things, and solve problems, and continuously optimize service quality. Carry out the "Red Property Office Committee" creation action. Implement the working mechanism of collaborative governance of property owners' committees ( Property Management Committee ), property service enterprises and various autonomous organizations led by the party organizations of residential communities. Build a community governance system that combines autonomy, rule of law and moral governance under the leadership of the street community party organizations, improve the "four-party linkage" operation mechanism of neighborhood committees, property owners' committees, environmental and property management committees, and property service enterprises under the leadership of the party organizations, and promote the "five joint promotion" working method of organizational joint construction, team management, important matters joint business, service evaluation, and brand creation.
promotes system integration and improves the long-term mechanism for work
promotes two-way entry and cross-appointment mechanisms. Adhere to the leadership of party building, break the division of sections, integrate various resources, strengthen coordination between street and community party organizations, and implement "two-way entry and cross-appointment" between communities and properties. Property enterprises are divided according to the community management area. The community selects members of the community "two committees" to serve as directors of property enterprises, and the manager of the property enterprise serves as members of the community "two committees", establishes the awareness of "big party building, big community, big property" and establishes a joint meeting system. The Party Secretary of the Industry Party Committee convened a "Party Building Alliance Joint Meeting" to organize a "Party Building Alliance Joint Meeting" to clarify responsibilities and goals, and work together to solve problems and key issues. The main responsible persons of each street took the lead in convening the "Alliance Roundtable", took the lead in solving real and difficult problems, and studied measures to make up for shortcomings. The party secretary of the community party organization convenes party and mass meetings every month to resolve problems and contradictions, improve service quality and efficiency, and improve public satisfaction. Deepen the system of "owners blow their whistle and property registration".Under the leadership of the community party committee, we will promote the construction of a "four-in-one" property management pattern of property service enterprises and environmental property committees, residents' committees, and owners' committees. Include property management personnel in the city's "grid" management, rely on the community's "three chiefs" and three-level connected household groups and owners' WeChat groups to build a platform for owners to blow their whistle, so that owners' demands can be paid attention and responded to as soon as possible, and provide considerate services. At the same time, party members of the property enterprise party organization and community party organizations sign a joint party building construction agreement, and claim no less than 2 party building service projects of community party organization every year to meet the needs of owners.
Innovate the integration of services, resolve conflicts and disputes at the source
builds a "smart property" platform to create a fast and intelligent service. Relying on the Jining property enterprise credit information management platform, the entire process is trackable and process visualized through permission distinction, and the online full-process closed-loop processing is realized. Up to now, 1,402 online repairs and 1,520 complaints have been handled, and owners' satisfaction has steadily increased. Strengthen property credit evaluation management. Property service companies that fail to solve the problem properly will deduct points through the credit supervision platform, so as to achieve "small and urgent matters will be handled immediately, and major and difficult matters will be handled in consultation", forming a benign mechanism for residents to "take hands-on" online and community properties to "run errands" and open up the " peripheral nerve " to contact and serve the people. Strengthen industry training and improve service standards. In light of the current new property service needs, organize and carry out skills and quality training for property service enterprises, and include professional skills such as public order management, environmental sanitation management, housing and public facilities and equipment management, emergency response capabilities in property services in the training content. In 2022, training will be conducted in 5 batches, with a total of more than 1,300 people being trained, achieving full coverage of property practitioner training and vigorously improving the level of property management services.
Planning: Lan Chuanbin
Coordination: Wu Yonggong
Reporter: Zhang Chen
Correspondent: Song Teng Pan Qingwei
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